MysteriumVPN Anmeldelser 

I subscribed to MysteriumVPN and asked for a refund within their 7-day money-back guarantee. I never received my money back.

Support kept asking questions and only afterwards told me that Apple must process the refund because I paid through the App Store. I tried Apple’s refund system, but it said I wasn’t eligible. Mysterium didn’t offer any direct help or alternative refund method, even though it’s their guarantee.

In the end, I followed their rules, requested my refund on time, but still ended up with no refund at all. Very poor customer experience.

A scam when you don't cancel and auto renew. They will not refund you but offer you a 2 year sub at 82% reduction.

Genuinely a good VPN don’t mind the negative comments I’ve been using them for 3 months now and I’m extremely satisfied with their services because they offer real Residential IPs. Also the support is very helpful and fast despite what I’ve been reading. Most recommended for freelancers

from using it
i had a 7040 error code which got fixed in a day
people complain about that jsut need to email
the issue is
i notced like every firday
half the residential ip
just vansish place like the usa was at 400 then drop to 48 and they arnt even residential ip
it work for gaming on thing that block asn like wiregarud and normaly know vpn asn
i would say if you neede a vpn just to by pass a ban this works but if very well not easy to use

Error 7040, impossible to cancel the subscription.
Error 7040 happens if you use too much bandwidth, about maybe 20 gigabytes in a day, sometimes it happened with less, or if you stay connected for the whole day. If the error happens, you cna only ask the support to fix it once, the second time they just tell you that it was your fault, and that you should give them more money. To cancel the subcription you have to write to the support, as it is impossible to cancel it using a button.

They log information and their automated “abuse detection system” monitors nearly everything you do while the app is open.

I got error code 7040 because of “unusual activity” for what I’ve no absolutely idea but they flagged me and said I literally have to wait until next year (end of my billing cycle) for them to fix it.

Furthermore, they also make it impossible to cancel your subscription. The only way is through asking their incredibly rude support. Very dark sketchy practices which I will follow upon through legal channels aswell.

Un très mauvais bon qui ne mérite pas d’étoile. Je conseille à personne.
J’ai un abonnement de 2 ans que je regrette.
Quand tu choisi France il va sur Allemagne et il se déconnecte seul

A couple of months ago, I paid $10 USD for Mysterium VPN using my card. From day one, I couldn’t use the service — every time I tried to log in, their authentication system was down and never worked. I assumed it was temporary, but they kept charging me every month even though I never managed to use the VPN once.

A few days ago, I decided to cancel my subscription, but their dashboard doesn’t allow it. It says you must contact support. When I did, support refused to cancel my subscription unless I explained why I wanted to cancel. I told them several times that I just want to stop being charged, yet they keep asking for a reason.

I had to block my card to stop the charges, and I still get daily emails saying the payment couldn’t be processed.
I firmly believe that customers should be free to cancel their subscription at any time, without having to justify their decision. Refusing to cancel unless I give a reason is completely disrespectful to the user.

This service is not reliable and feels like an escroquerie. They advertise a “7-day money-back guarantee,” but when you ask for a refund they never respect it. Instead, support keeps sending meaningless questions and avoids replying directly to your request. Customer care is basically non-existent. Be careful before subscribing — they do not honor their own commitments.

There are many issues with their app, but the most important thing is that their service has limited traffic. it is not an unlimited bandwidth service. After using a small amount of traffic, they will restrict or ban your account.

I was extremely disappointed with my experience with MysteriumVPN. My subscription was renewed without any prior notification, and I was charged for a service I no longer needed or used.

I immediately contacted their support team to request a refund, as I had not used the service since the renewal and was canceling the same day. However, my request was denied. Their refusal to refund me, despite my prompt action and non-use of the service, feels dishonest and predatory.

This experience has completely eroded my trust in MysteriumVPN. I would not recommend them to anyone, especially given their questionable billing practices and unhelpful customer support.

It was good the first week but then suddenly it was so bad. Connection was horrible. Couldn’t even load websites. Right after the refund policy period was over it just was the same as every single free VPN.

great application for use in north Korea and japan. would definitely recommend. just dont game on the vpn...

Avoid this App at all costs, it is not fit for purposes. It doesn’t work as a solid VPN, is easily identified by popular apps such as YouTube etc when activated and is not fit for purpose.

I cancelled after 24 hours, and despite their supposed 7 day money back guarantee, they refused to issue a refund and then refused to co-operate when I proceeded with a chargeback through my credit card company.

The customer service and support is horrendous and their apparent guarantees mean nothing as they are not honoured.

Don’t be fooled into thinking you’re getting a good deal, use other providers such as Surfshark or ExpressVPN who have vastly greater VPNs for a fraction of the price.

DO NOT PURCHASE OR DOWNLOAD

They have no logout option for other devices and we cannot see other login devices. If we share with other one its mean lifetime sharing. Also it sometimes disconnect and when it working. At the start between two minutes its speed is very fast but after 5 minutes speed goes like tortoise

Disappointing Experience – doesn’t work, hard to cancel, poor refund policy

This VPN works about 50% of the time.

Been using MysteriumVPN for about a year now (2 year subscription). And for some reason I can not connect to this VPN but as soon as I install another VPN from a different provider it works instantly... Weird

it's not a "scam scam" but it's a scam. mysterium vpn and mysterium dark are the same company. one of the main complaints people on mysterium dark (node runners) get is they don't make money due to low traffic. enter mysterium vpn that directs traffic to mysterium dark node operators. great concept, right? not really. mysterium has to pay these node operators for use.

so if you buy mysterium vpn they will play games such as 7040 error etc. The won't tell you how you broke mysterium rules instead leaving it vague and open ended. they will say their "system" detected abnormal use etc etc. you will deal with one of two technical support guys who are completely useless and barely literate,

but here's the truth: they want you paying for mysterium vpn but they don't want you using it. i did my own analysis what "triggers" the systems and it's 100% use. so if you watch data heavy things like youtube etc. it will trigger the system because you cost them too much money. how much data can you use a day? about 2-3 gb max. Anymore will trigger 7040 error and you will have to wait three days to get it reset or if you, dare, watch a full you tube video you may get cancelled.

It's a very strange business model. So unless you use it for very, very light use: don't bother. There is better out there.

Also security on the app sucks. It has multiple leak points and your real ip can easily leak. I have sent emails to correct it but these illiterate "support" can't. it's pure comedy and amateur hour at this place. be warned. they want your money but don't want to provide the service.

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