Terrible communication. I ordered my daughters bed on 28th July and I've still not recived anything. Phone number never works and whatsapp takes days or weeks for response. I was finally told on Sept... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Awful!! Have been trying to chase regarding my order and cannot get hold of anyone! There landline no longer connects. They dont respond to WhatsApp messages. I am so upset as we used our son's birthd... Vis mer
Bought the Chesterfield Buttoned Fabric Upholstered Low Headboard with Kids Ottoman Storage Bed Base, was very pleased when it arrived. It took about 4 weeks to arrive which is fantastic as it’s all... Vis mer
Great communication, extremely happy with both beds very well made and sturdy, bonus that the ottoman beds base was already built and all put together only had to attach headboard to base which made i... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
MyChildsRoom is a UK-based specialist in made-to-order bedroom products for children and families. We design and supply a carefully selected range of beds, including ottoman beds, divan beds, bunk beds, headboards, mattresses, and ottoman storage boxes, with a strong focus on safety, durability, and practical design for everyday family use. We specialise in 2ft6 small single and 3ft single beds, making us a popular choice for children’s bedrooms, smaller spaces, and growing families. Many of our products are made to order, allowing customers to choose from a wide range of fabrics, colours, and finishes. This bespoke approach means each item is produced specifically for the customer rather than taken from stock, helping families create bedroom solutions that suit both their space and style. Why choose made-to-order? Made-to-order production allows for greater choice, improved quality control, and products that are built with long-term use in mind. Because items are manufactured individually, production and delivery times can vary depending on the product and level of customisation selected. We provide clear and realistic delivery information at the point of ordering and encourage customers to review this carefully before purchase. We understand that ordering a bed online—especially for a child—is an important decision. Our team is available to assist with product queries, sizing, fabric choices, and delivery expectations both before and after an order is placed. Customer communication and aftercare are central to how we operate, and we value customer feedback as a key part of continually improving our service. Our aim is to provide thoughtfully made bedroom products, honest communication, and a reassuring experience for every family that chooses MyChildsRoom.
Kontaktopplysninger
Storbritannia
- www.mychildsroom.co.uk
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Har svart på 46 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I needed a small single bed for my…
I needed a small single bed for my daughter and MyChildsRoom had exactly what i wanted at a very reasonable price . Delivery was a little delayed but they responded to my messages straight away. The bed itself is lovely, the headboard is thick & well padded, the material is soft and the mattress is superb quality. Very happy with my purchase.
Lovely well-made bed
There wasn’t much communication between order and delivery but received a message stating when the bed would be delivered and received communication from the delivery people on the day providing a time slot. Bed was delivered as expected by two friendly delivery drivers.
Really pleased with the quality of the bed and I now have a very happy daughter.
Communication and organising delivery…
Communication and organising delivery could be better but the bed is perfect, we are very happy with it. We ordered a single divan with side opening in the teddy style fabric.
Single ottoman beds
We were looking for 2 small beds for our grandchildren’s bedrooms and found exactly what we were looking for at MyChildsRoom. We purchased a small 2ft 6 Ottoman bed last year for our grandson so we already knew we could customise the bed to suit our needs ( colour, which side the bed opens and headboard style) so we had no hesitation in ordering a second bed for our granddaughters room . It didn’t take long for delivery and the 2 lovely lads placed the bed in her room ready for us to put together, which took no time at all. The beds are well made and the quality of the mattresses is excellent, would definitely recommend MyChildsRoom .
Sturdy bed
A very stylish bed suits my daughter's room perfectly. Delivery service was nice too.
Awful communication. Would not recommend
Ordered a bed for my son at the end of August. Had to chase delivery, then was given one day which I couldn’t do, said they would reschedule which again I had to chase. Had to ring them as nobody was getting back via whatsapp. During the phone call I was told that there weren’t any other deliveries in my area so I would have to wait. Again was given one day which was a day I could not take delivery. Eventually I asked to cancel the order as I could not get any sense when asking about my bed and delivery. When I asked for a refund they told me my bed was on the van out for delivery in 5 days (on the day I already told them I couldn’t accept). I reiterated that I wanted to cancel my order then the owner called who said he would discount the bed to salvage the sale and would organise it all and get back to us. Again this did not happen and we have now been almost 7 weeks waiting for a bed. Unfortunately, we had to buy a bed from another store as this company could not fulfil my order and didn’t seem to care either. I wanted to support a family business, but they made it extremely difficult. I would not recommend this company at all.

Svar fra Mychildsroom
Really pleased with the bed
I struggled to find an ottoman bed which was just the base and no headboard. I chose My Child's Room as their swatches of material felt superior to other companies and the bed looked of better quality for the price. The price was reasonable and delivery tool place within 3 weeks of my order. The delivery staff were courteous and I am really pleased with the finish and quality of the bed. It has a an antislip layer which I wasn't expecting and the lift mechanism is smooth and easy for my 9 year old to operate. The storage underneath is brilliant and we have used it to store bulky board games. We are looking to purchase the wall fitted headboard in panels to finish off the look.
A 5 stars company
1. Call: my phone call was answered straight away
2. Email: both of my emails were replied within 24 hours
3. Samples: Arrived by post within 48 hours
4. Order received within the pre agreed time scale.
5. Delivery: communication and times given, all good
6. Very pleased with the bed
Brilliant service and brilliant quality…
Brilliant service and brilliant quality bed. Normally a bit funny with ordering online since you can't see the quality but the ottoman 2.6ft is brilliantly made. Solid wood bottom instead of sheet. Also amazing customer service. Had multiple messages and calls to check if delivery date was ok, if it had arrived, if I was happy and they answered all questions I had. Also the delivery guys called me in the morning with a rough estimate of when they'll arrive. I will be buying from them again when my other child needs to upgrade
Poor service !!!
On the website the beds I purchased stated it is delivered in 7-14 days which then took over a month to come. The delivery then arrived at gone 11 at night on a Sunday. Very poor service!
The bed is a quality construction
The bed is a quality construction. It's sturdy, looks great and has a nice finish. The delivery was much later than expected and initially the customer service were very slow to respond when i chased up progress with my order. However the aftersale response was very good.
Amazing service and amazing…
Amazing service and amazing communication, I’ve ordered 3 beds from them and all are great, I ordered the wrong headboard on one of them and they were happy to help and deducted the money from the new headboard I had to order
Ordered side lift single ottoman bed
Ordered side lift single ottoman bed, great colour and fabric, well made, heavy and feels sturdy. Very pleased with it and a great price too. Delivery was a bit longer than expected but my queries were answered quickly and I was told what was happening. Thanks!
Great bed for a great price
I purchased an ottoman storage double bed which was well made, a great price, and the delivery was smooth. The only niggle is that no instructions were provided however the bed was fairly straightforward for put together. Would definitely recommend my child’s room to anyone looking for a sturdy bed with loads of storage.
Ordered two matching single beds with…
Ordered two matching single beds with headboards and they have arrived and the material is gorgeous, delivery was about 3 weeks, would deffo order again if needed in the future, great choice of fabrics,colours etc and children have said their beds are very comfortable.
Lovely bed and mattress exactly as I…
Lovely bed and mattress exactly as I ordered and described on website.
The guys delivering it were helpful polite and professional.
Place my order for 3 beds last month…
Place my order for 3 beds last month received delivery yesterday they lovley kids pick there own coulers and we got storage end lifting bass only beds .
Issues
The delivery took much longer than the website stated, and when the bed finally arrived, it turned up just after midnight. Unfortunately, the bed was longer than expected and didn’t fit properly, so we had to remove the skirting boards to make it work. That said, the bed is well made and my daughter absolutely loves it—it’s just a shame about the issues with delivery and sizing.
Really good customer care
Really good customer care, the items can take a while to arrive, but the team always personally contact you and keep you update on the delivery.
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