Mychildsroom Anmeldelser 

Very disappointing experience from start to finish.

I ordered a bed for my child’s room based on the delivery timeframe advertised on the website at the time of ordering. What followed was approximately 8 weeks of delays, inconsistent information and repeated chasing for updates.

Communication throughout was extremely poor. I experienced missed callbacks, ignored messages and repeated promises of updates that never materialised. On several occasions I was told I would receive updates later the same day, only to hear nothing and have to chase again myself.

I appreciate delays can happen, especially with made-to-order items, however the biggest issue was the lack of honesty, communication and reliability throughout the process.

After losing confidence in the company’s ability to fulfil the order properly, I cancelled and pursued a refund through my bank.

Based on my experience, I would not order from this company again. I wish I could leave 0 stars and worst company I’ve ever dealt with

UPDATE:this is your reply to me after I contacted you this morning as you advised me:
„we will collect, but the review needs to be taken down„
I paid for Samoa Organic Cotton
1000 Luxury Pocket
Spring Mattress £420 and you have DELIVERED HARMONY
Your response:” Samoa is just a name we give, The name can be anything we want to call it but the product is correct”
I paid for Ferrari and you have delivered Ford but both of them are cars so it’s ok. 😂😂😂
You advertise one product and deliver completely different to one in the photo and description on your website claiming it’s the same product.
That’s fraud.

I’m happy for you to set the date and collect which ive been trying to do for months.
You won’t do collection as I’m not willing to take the review down. My response: I will update accordingly when the matter is solved. Mattress collected and refund processed.

What is particularly telling is that you have only responded now—almost three months after I posted my review in May. We are now at the end of July, approaching August, yet you ignored my concerns at the time and have only chosen to reply publicly months later.

Your statement that “the mattress supplied matched the product ordered” is false. I paid £420 for a specific mattress. After I contacted your own customer service, I was informed that the mattress I received was worth approximately £120 less than the one I had ordered and that it contained foam, whereas the mattress I purchased did not. I have screenshots of all our correspondence confirming this.

It is also completely untrue that I failed to cooperate with the return. Throughout our communication, I repeatedly asked you to arrange collection of the incorrect mattress. Despite my repeated requests, you never provided a collection date, never booked a driver, and never gave me any confirmed arrangements for collection. The delay was entirely on your side, not mine.

I have retained all emails, messages and screenshots documenting our conversations, and they clearly contradict the version of events you have now chosen to publish.

Rather than rewriting history, you should acknowledge the poor customer service I received and take responsibility for how this matter was handled. The experience was unacceptable from start to finish and fell far below the standard any customer should expect.

It also makes no sense for you to suggest that this was simply a matter of “personal preference.” Why would I leave a one-star review if I had received the correct mattress and been happy with both the product and the service?
Had I received the mattress I actually paid £420 for, and had your customer service dealt with the issue promptly and professionally, I would have been delighted to leave a glowing five-star review. Instead, I received the wrong product, spent weeks trying to get the matter resolved, repeatedly asked you to arrange collection, and was met with delays, excuses and poor communication.
My one-star review reflects my genuine experience as a customer. It was never about changing my mind or simply not liking the mattress—it was about receiving the wrong product and the unacceptable way my complaint was handled.
Finally, your suggestion that I should now contact you directly is astonishing. I did contact you directly—repeatedly—for months, starting in February when the wrong mattress was delivered. Despite my many emails and messages, you failed to resolve the issue.
I was the one constantly chasing you. I repeatedly asked you to arrange collection of the incorrect mattress, while you continued to give excuses and never confirmed a collection date or arranged for the mattress to be picked up.I have been contacting you repeatedly since 24 February, after you delivered the wrong product. On numerous occasions I provided dates when I would be at home and specifically advised you of the periods when I would be away, so that collection could be arranged. Despite this, you failed to organise the collection or resolve the issue.
To now suggest that I should contact you again is frankly embarrassing. I have done everything required of me for months. It has been your failure to respond appropriately and arrange the collection that has prevented this matter from being concluded.
Based on my experience, your conduct has been dishonest, misleading, and wholly unacceptable.
You have repeatedly made promises that you failed to honour, changed your position whenever it suited you, and provided contradictory information throughout this process.
For months, you have retained my money while leaving me with the wrong product, despite my repeated attempts to resolve the matter. Your actions demonstrate a complete disregard for your legal obligations and for basic standards of customer service.

Very very poor service, customer service diabolical to say the least. I had high hopes and always support small businesses. Ordered a bed, waited from February to April, bed arrives ....minus the headboard.
I was assured by the owner that the headboard would arrive when he had sourced a courier which took a further 2 weeks, I was told it would arrive 1st or 2nd May.......to this day still no headboard.

So had previously wrote a review which is based on my experience. Once the review was written we were soon contacted pleading to take it down and that everything would be sorted.... well it isn't and this company is a complete joke! No accountability at all and always some excuse!

Please read the original review below!

After a long time chasing them for a delivery date we were told that the courier had collected the bed, a week went by and there was nothin. We called them again to find out where the bed was we got nothing but excuses! Finally we received our bed but was not surprised that the something would be wrong. A missing head board! We have been getting told for 4 weeks now that it will be arriving, still nothing we were told 5 days ago that the courier has it and it would be here by friday. Still nothing and no kind of communication! All we have seemed to have to do is have to chase this company for our order, even after missing parts of it he still cant seem to get it right. Always an excuse and always chasing! If you really fancy wasting your time then go ahead. The quality and price is easily matched with any small bed company out there! Its nothing special thanks for the mess about!

Terrible Customer Service - AVOID this company!
I cannot review their products because i never received mine. I ordered a small single divan bed with drawers and the top mattress they offered on 8th February. I chose Plush Material in Steel Grey. I knew i was looking at 4 -6 weeks for delivery which was fine as i anticipated my surgery to be in April at the earliest. I contacted them mid March to see if they had an ETA on the bed and i was told it would be delivered the next week. The week came and went and i reached out again and was told they were running behind schedule but it would be delivered by the end of that week. I spoke to someone on the phone who told me his staff were not great and proceeded to tell me he had been very unwell himself, which i can sympathise with but just be straight with me. Then i get a WhatsApp message saying i never chose the material or colour and they had tried to email me asking for that information. I never received emails and no one had tried to call me either. I now had my surgery date and i kept asking for updates and they kept saying they were trying but gave nothing definitive. I said if they couldn't get the bed to me by the day before my surgery, i wanted a full refund. They didn't and told me they would process the refund. That was 7th April and i waited and kept checking the credit card for the transaction, i kept asking for them to send me proof of the transaction and all i got was " we have already sent this to you" Honestly the worst experience with an online company i have ever had. This morning i contacted the credit card company and initiated a Chargeback which they have agreed to.

We were really delighted when the good quality bed finally arrived - well worth the 8 week wait!
If they had been honest with the delivery date I would have given a full 5 stars but emails and phone calls were just excuse after excuse. Our great-granddaughter was very excited when she saw it!

Already waited 3 weeks for delivery, complained to company today after sending emails. Been promised that delivery will be next week. If delivery fails next week then proceedings to start a chargeback with bank will commence. Will update review with outcome.

I am extremely disappointed with my experience with this company. I received an incomplete order -the bed was delivered without the foot end, which is not what I ordered or paid for.
For more than four months,I have been chasing a resolution. During this time, we have exchanged multiple emails and phone calls. On several occasions, I was clearly assured that the missing part would be delivered , yet it has never arrived.
Most recently, I was assured that the foot end would be delivered this week, it was not. I asked for a tracking number or delivery reference to confirm dispatch but my request was ignored AGAIN!
The repeated assurances followed by no action have left me feeling misled and very frustrated .
The level of communication and lack of accountability has been unacceptable .
After months of unfulfilled commitments, I have completely lost confidence in the company!
Today 26.02.26 I have finally received the missing foot end. While I appreciate that the matter has eventually been resolved, it took several months, repeated chasing, and stress to reach this point. I hope the company improves its communication and delivery process in the future so other customers do not experience the same issues.

FOR YOUR OWN SANITY…DO NOT ORDER!!
Placed an order on 30th Nov after checking with them delivery time would be in time for Xmas. I was assured that it would be…that was the first lie! I was told bed would be arriving 20th December. It didn’t arrive. I was assured bed would still be with us for Xmas as they were ‘sorting out a courier’. We then spent the run up to Xmas waiting in everyday for a bed which I now know was not going to arrive until well after Xmas. I was annoyed by the lack of communication and false promises of call backs but thought these things happen and we got on with it. I was then assured it would be with us the first week of Jan ‘100%’. Unfortunately this didn’t happen either and and no communication followed. When I did speak to them by ringing myself we were just told more lies. I was actually only able to call them because they rang me ONCE from a phone number that they used on Xmas Eve to say the bed was on a truck that had ‘broken down’. Without having this phone number I’m not sure I would have been able to communicate with them at all. If anyone is waiting on a bed and wants this phone number please feel free to message me and I will send it you! After using this phone number to demand where my bed was literally everyday the bed finally arrived on January 27th. The bed is nice and being totally honest it’s good quality and well made but honestly it’s just not worth the hassle. Spend your money elsewhere. If you do decide to risk it please use a credit card so at least you can do a charge back when you get sick of the bad customer service and lies. This company should be ashamed of themselves.

We visited them and they helped us pick out the right bed for us, taking into account our space and other requirements. The process was very swift and i think its the best value for money i have ever seen for such a high quality bed and mattress. 10/10 would recommend .

Soooo impresssed with this bed. It is such great quality and well made. Solid frame and bottom. A great selection of fabric choices.
Just be aware the beds are made from scratch so its not next day delivery.
I brought it for my daughters bedroom. She has the boxroom and it has stored all of her toys and gives her lots of space.

I brought my son a cheaper bed and you cant compare the quality. I am so impressed. We are going to get a double for our bedroom.

Update due to reply they did. I had to call and pay the delivery extra which they never delivered I payed for the extra delivery as that’s what they told me to do I had to fight to get my money back I got it back thanks to my bank

Ordered two beds to go to Northern Ireland had to pay extra £150 for delivery all together was £776 pound this was on the 9th of September. Asked them over and over for delivery updates every time I asked for a refund they would just say the items will be delivered. Told them my daughter is sleeping on a mattress on the floor I need these beds. I placed an order and did not receive the item. Despite repeated contact, I was given shifting delivery information and was later told a refund had been issued, which PayPal confirmed was not the case.

I was advised to open a PayPal dispute and was encouraged by the seller to close it, which I did at the time as I was unfamiliar with the process. I am now having to go through my card provider to recover the money.

PayPal advised me to report the matter to Action Fraud. All I am seeking is a refund for an order that was never received.

AVOID!!AVOID!!AVOID!!
Ordered a bunkbed (double with single upper) on 11/11/25 still have not received the beds even after multiple emails and phone calls where they say they will call back with an update but never do. They even stated that the order will be delivered next week in an email dated the 01/12/25 but no delivery was made.
Requested a full refund 09/12/25 and again on the 22/12/25 by email plus I also requested a refund over the phone 19/12/25 all these requests have been completely ignored to the point where I have now contacted the credit card company to retrieve the funds on my behalf.
Date of order 11/11/25 Order reference #4546 £792 Ollie white triple bunk bed.
Still no refund or emails 31/12/25.

Lovely bed with great velvet fabric.
Delivery and whole service was excellent.
I would highly recommend with this price

Ordered an ottoman bed, mattress and storage box from My Child’s Room on 29th October. Delivery time was reasonable. I received the items in just over two weeks. The delivery drivers were pleasant and polite. They were cautious and considerate of my property when trying to manoeuvre the bed upstairs. However, there was a miss communication over installation, which I had paid extra for. Therefore reached out to the company’s customer services.

Communication was not great, as many messages and emails were not replied to. This went on for nearly two months, until the owner of the company contacting me directly. They apologised sincerely and resolved the matter there and then, issuing a refund for the installation fee.

Very happy with the bed, mattress and storage box, great quality and reasonably priced. I was impressed with how well packaged the items were. They arrived without any damage or dirty marks from transporting. (Unlike what I’ve previously experienced from other furniture companies)

Overall, I’m happy very with the products, but unfortunately had to deduct a start as the initial customer service was quite poor.

Despite the website stating that the bed would arrive within 7-14 days. My bed took 33 days to arrive and this was only due to my constant chasing of the company due to extremely poor communication. Emails not responded to, phone calls not answered. The only way I got a response was through WhatsApp and I felt fobbed off every time I asked for an update. Absolutely no proactive communication to a customer whose bed was delayed. Up until the point it had got past 30 days which I requested a full refund due to breaching the contract as part of the consumer act, funnily enough within minutes I had a senior manager on the phone who was very apologetic and said would look into what was going on and get back to me, of course he didn’t and I had to contact the next day yet again for an update. It’s actually such a shame because when the bed did finally arrive it’s a lovely bed (although with no instructions!) but it was absolutely not worth the hassle of having to constantly chase a bed that I only ordered because of the quick turnaround time listed on the website. If they MASSIVELY improved their communication I would recommend but unfortunately due to my experience I would absolutely not wish for anyone else to go through the absolute hassle of getting a bed from this company. I’ve also since seen comments about the negative trust pilot reviews being deleted which I have no idea how that is allowed, I did my research before hand and ordered due to the previous positive trust pilot reviews, hopefully the few more recent negative reviews will warn other customers to take their business elsewhere, fingers crossed this review does not get deleted. Avoid at all costs.

UPDATE 14/01/26 - mychildsroom are responding to any negative review trying to say that they can’t match up the details with their orders I.e. trying to imply that we are not genuine buyers which is obviously not the case at all, it’s very clear to see that they are trying to their hardest to dispel any negative reviews, I myself was given a trust pilot violation because they had reported me which obviously after proving what they had reported me on was incorrect, it was removed. It’s highly embarrassing on their behalf - if only they put this much effort into providing a proper service to their customers then they wouldn’t be in this situation. Seriously avoid.

If I could leave Zero stars I would!
I chose this company over a few cheaper ones because I read that the customer service and quality were better. I thought that if I paid a little more, the bed would last longer. Unfortunately, that wasn’t the case at all.

The delivery took over three weeks, the bed arrived without instructions, and it broke as soon as we tried to assemble it. Even the material of the headboard feels very cheap and you can see it won't last long. I’ve been trying to get an exchange since early October, and now it’s December and I’m still waiting.

I paid almost £400 without a mattress for a broken bed. I would NOT recommend this company at all!

I bought a bed which was supposed to arrive to requested room with a 15 day(maximum20 day ) period. Nearly 90 days waiting I still do not have the bed I paid for. I seem to keep speaking to the same person who continually fobs me off with excuses. First blaming the couriers they use then apparently unable to communicate with the next couriers. It is just a big con and has been a waste of my time and money. I don’t usually write these things but thought it might help someone else from making the same mistake as me.

UPD: Refund for a straightforward return finally issued the last week of November for the order placed more than 12 months ago. So upgrading this to 2* from 1* on account on finally getting some money back, albeit it did not even cover my direct expenses. In the end, retailer only engaged after I filed a court claim. Don't recommend.

I've been trying to find a bed that fits in a small bedroom and My childs room was the only website I could find with what I needed.
My daughter is really happy with her new bed and really comfortable matress. Thank you!