Mr D Food Anmeldelser 

Poor service, they debited my money for an order and never delivered

It's been 10 days and not even an apology.

I placed an order with Mr Delivery 05/11/2023 17:55 order placed, Food was meant to be collected and by my door 18:40.

At 18:54 I logged a complaint which was not addressed, I called the restaurant and they informed me that my food has been sitting there from 18:26, I decided to take a drive and collect the food, by the time I got there at 19:00, Mr D just collected my order and left to my house.

I logged a second complaint with a picture that I was outside the restaurant and stated their driver picked up my food 30 minutes after it was ready and wasted my time to drive in the rain to collect myself.

Food was delivered at 19:13 (I left way after the driver and still got to the house as he arrived), after the driver left and I opened the packet, I noticed the food was mishandled, again I logged a complaint (3rd one now) and said that the food was not handled with care and again sent a picture.

This was the most pathetic service I ever got and the fact Mr D ignored all 3 complaints shows how they value long term customers.

DFD180321213
# 48549287
# 48549464
# 48549617

Mr D you wasted my time, my fuel, and my food well done on being this disrespectful to your clients

This company does not care about your order, no real way to fix a wrong order. 3rd time my order was wrong.

1ste time at least i got something back, 2nd time they said i will get a voucher when i order again, that didn't happen. Now again my order were wrong.

Im paying for things i don't get.

All they say is phone or email customer care when i called their office near me, always passing the buck, nobody takes responsibility.

Somebody needs to check if orders are placed correctly and why don't you implement a system where the driver checks the food if its correct? Anybody knows the restaurants do makes mistakes, or the order could have been placed incorrect. How many other people's orders are wrong ?

I think they simply don't care, because they have minimal competition.

You're unhappy Client
Arno Henning

You guys are the worst. You cancel orders but you don't refund. And your customer care numbers don't even work

MrD cancelled my order 2 hours later with no explanation. Within this 2 hours, I called their customer service number twice and dealt with 2 uninterested ladies who failed to get back to me with a response. Their solution was to simply cancel my order and credit that amount to the app instead of back where they deducted it. They have no consideration of what one must eat after 2 hours of waiting. I hate it!

You can come and suck my feet because we beat the all blacks. You can also eat your words and I send you the greatest condolences. God bless you ❤️

Failed to deliver the food. I waited over nine hours for my food and still no food delivered!!..

And they just took the money

This is unacceptable!
They have also not reached out to me!!! AND HAVE NOT REFUNDED ME

Funny, when they ask to rate your food and driver, there is never a followed up. I have been in a case where my order was wrong (several times) but they never took the time to follow up with my rating.

I was buying KFC @ Pretorius Street PTA today, yhoooo aowa your MR D guy was waiting to collect, he smell_ed like a wet cat. Please educate them about hygiene before they can send out food to some poor hungry souls.

I wish to bring to light a deeply concerning experience I had with Mr Delivery when I ordered from Burger King on Friday, 29th September 2023.

Upon the arrival of my food, I was immediately alarmed to see a car with two individuals inside, both of whom and their vehicle were in a notably messy state. It appeared as though these individuals may have been living out of their car. The state of hygiene was immediately noticeable and quite frankly, unacceptable. There was a distinct and unpleasant odor emanating from the vehicle and the occupants, which left me highly doubtful about the cleanliness of my delivered food. Hygiene, especially when it comes to food handling and delivery, is of utmost importance to me. Due to these concerns, I felt compelled to dispose all of the food I had ordered, as I did not consider it safe for consumption.

I find this level of service, especially the apparent lack of hygiene and professionalism, deeply disrespectful. When ordering food, especially from renowned establishments such as Burger King, one expects a certain standard of cleanliness and professionalism. This incident was in stark contrast to those expectations.

I trust that this feedback will be taken seriously. I look forward to a response from both Burger King and Mr Delivery addressing this matter. For your reference, my order receipt can be found on my app.

Thank you and I hope to hear from you soon.

Regards,

Lea

I received the wrong order and a full coldrink was spilled all over! Tried calling Mr D and logged a complaint. When calling it cuts offs!

I am EXTREMELY upset with MrD's delivery service!!!
Over the past couple of months, I have had nothing but negative experiences with MrD. You expect customers to be content with refunds and vouchers, but your poor service leaves a bitter taste.
I am rather going to order food through Uber Eats from now on!!! I see their delivery fees are much cheaper and one can order from more than one restaurant at once.
Maybe this is a thought MrD can take home.
(Not so) Kind Regards.

This company responded to my complaint within 24 hours. Their response indicated that they understood what my issue was and found a way to remedy it. I am happy and thankful to Macael.S for such prompt and efficient service.

Just some advice - write to the company and then come here if there is no joy. If a company values one as a customer, they will reach out.
Thanks S.

My sister ordered food for me and he went to the wrong location, I decided to check if my sister did really make a mistake. Turns out she didn't. He called me and even went to the office and whoever was at the office didn't say anything, the driver just kept laughing out of misbelief. Clearly the address wasn't incorrect, even went to an extent of sharing my location but he still didn't make it to De Waal Street in Stellenbosch Central. Idk if there is any other res that has the same name as mine or street that has the same name.

Customer service has gone to zero, no quality assurance, no focus on the order time, packaging or anything in between. If you order from them, you either get part of the order delivered, nothing delivered or your whole delivery out of the packaging any lying in the courier bag. Its unfortunate how MrD has declined over the last 12 months, they don't even respond to customer service tickets anymore.

Placed my order which never arrived. Called a lady who sounded fast asleep and she assured me my order will be delivered.After 1 hour the order gets canceled due to no drivers yet you are a delivery company.

The prices have been increased exorbitantly and top that off with a sh!t service.

Go and look at my account and see how much I used you in the past but never again.

Pathetic excuse for a company.

Mr D should be closed down !!!! I

If I could I would give 0 stars my order is 40 min late (already paid for) and there is no way to contact Mr D, the send me a email saying they are investigating my order and if I have questions I should reply to the email. I replied to the email and then I got an automatic reply saying that they no longer respond to the emails.

It's 21:20 and all the shops are closed now me and my family is going to have to go to sleep hungry!

Ordered from KFC savannah mall in polokwane and the Mr D driver called and said he has my order but Mr D cannot deliver to where i was he then switched off his phone with the order marked delivered on the app. Went to KFC i was redirected to Mr D but i couldn’t get help!
Bad Experience with the company and they’re not reliable

This company is a scam,I advice people better go pick up their food or use the Uber food.this mr D is useless,I bought food yesterday around 15:00 at dawn park fishaways even now nix,I phone Mr D customer care and said they can't refund me rather go a fetch ur food,when I arrived at fishaways they said they thrown away my food since well they were yesterday food ND they advised to seek refund from Mr D but Mr D refused.this company is kak.