I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.
Most easiest insurance quote for my cat way too fast and easy. Wishing id of done it sooner. The price is half the cost of our renewal else where.
It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than. Exceptionally good price really happy with the experience
Informasjon om virksomheten
Skrevet av virksomheten
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Kontaktopplysninger
Ty Admiral, David Street, CF10 2EH, Cardiff, Storbritannia
- enquires@morethan.com
- www.morethan.com
3,7
Middels
16k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Just what I wanted
Really easy to set up a new pet insurance policy, and at a very good price too.
12. mars 2026
A good price for a good level of cover
The price was equivalent to what I'd been paying but with a better level of cover and what I'm sure will be a much better veterinary experience than I've had due to the insurance I've had for the last 3 years.
21. februar 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Poor communication
Poor communication, slow payments, no portal to log into to see the status of your claim.
Vets have sent clinical history into More Than but they state it’s not received.
Very poor service
20. mars 2026
Svar fra morethan.com
Hello,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with communication, payment delays, and claim status visibility.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
The team were able to get me the same…
The team were able to get me the same package as last year with only a very small increase. I wanted to stay with more than for the first vet app that is on this policy. I find it so valuable for the speed to get peace of mind.
19. mars 2026
Excellent customer service from a…
Excellent customer service from a lovely lady called Jess. Jess changed everything for me and helped retain me as a customer.
17. mars 2026
Value for money and politeness
Value for money especially in the climate we in now, communication was sound with a good knowledge of the product with staff very polite
19. mars 2026
Anmeldelse skrevet uten oppfordring
Hassle free
It was very easy to understand and the terms of the policy were very good value
11. mars 2026
Great communication .
18. mars 2026
Great price and good level of cover.
18. mars 2026
Good value policy.
I purchased the insurance online but did not receive any policy documents. However, the company contacted me straightaway once I raised the issue and provided me with everything. The policy is very reasonably priced and is better value than many others that I researched.
16. mars 2026
Svar fra morethan.com
Hello Margaret, I’m sorry to hear you haven’t received your policy documents, you should always get these shortly after purchasing, so I understand how frustrating this must be. I’ve passed your feedback on to the relevant team to look into what’s happened.
Thank you for bringing this to our attention.
Thanks,
Kate.
Hit and miss on renewals
Excellent member of sales team helped me on my expensive renewal. He couldn’t have been more helpful. So 5* for him. The 3* rating from me was the renewal price had doubled to over £1300 for only £2k cover which was totally appalling and I couldn’t justify that cost. I also have an excess and co-payment of 20% too. Cheapest option was to start a new policy but it didn’t cover the one condition my dog had.
12. mars 2026
Svar fra morethan.com
Hello, Thank you for your review and for recognising the help you received from our team member. We’re sorry the renewal price didn’t feel reasonable, especially with the excess and co‑payment already in place. It’s also disappointing that the new policy options didn’t include cover for your dog’s existing condition. We appreciate your feedback and will make sure it’s passed on.
Thanks,
Kate.
Very easy to find the right cover needed
10. mars 2026
Online search
Easy process after finding this quote through a search engine for insurance comparison
6. mars 2026
Terrible renewal prices and will…
Terrible renewal prices and will increase it anyway they can
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra morethan.com
Hello Brad, Thank you for your feedback. We’re sorry to hear you’re disappointed with the renewal price. We know how important fair and clear pricing is, and renewal costs can change for a number of reasons, including market conditions and individual policy details. If you would like to discuss your renewal please email us at ReviewFeedbackSupport@pet.morethan.com
Along with your policy number and query.
Thanks,
Kate.
Abysmal service with no empathy…
Abysmal service with no empathy whatsoever. They promised to look into my complaint about my treatment, even replied on Trust pilot promising the earth and have done nothing.
But it looks good underneath a poor review.
My pet dog ate something and was extremely ill requiring drips and a stay at the vets. She was excreting large amounts of blood and was extremely dehydrated.
To help the dog recover the vet prescribed a Probiotic paste to aid recovery.
On settlement the company despite deducting 45% from the bill would not pay the £27 for the probiotic apparently as its excluded in the small print ??
They have proved to me that they are absolutely unsuitable to use to insure a pet.
If i could leave less than a 1 start review i would.
Best of luck if you choose to take Pet insurance out with them, lets hope you do not have to claim !!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra morethan.com
Hello Ste,
Thank you for taking the time to share your review. I’m extremely sorry to hear about how upsetting this experience has been for you, especially while you were dealing with such a worrying situation with your beloved dog. I completely understand how distressing it must have been to see her so unwell, and I’m sorry that you’ve been left feeling disappointed and unsupported.
I can see from your comments that you’ve been trying to resolve your concerns and don’t feel the updates you were expecting have been provided. This is not the level of service we want any of our customers to experience, and I appreciate you bringing this to our attention.
Please can you send your full name and claim number to the email address below? Once I have your details, I will contact the pet team to request they raise a complaint for your concerns to be properly investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
The site is clear
The site is clear, unambiguous, easy to use, plus the product is very competitively priced.
9. mars 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.