Purchased a few things for my son, quality is fine. There doesn’t seem anyway to track your goods, other than download some other companies app (Shop). Downloading endless apps is annoying enough thes... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service non estistant. Returned £176 of clothes which didn't fit my son... start of January a month later nothing. Recorded delivery they received it. But still no refund or credit note. Nobo... Vis mer
Selskapet har svart
Ordered a tracksuit from Foot asylum fits perfect looks good really good quality. Ive ordered another tracksuit of their website so im hoping all is well as the few reviews claiming holes in clothing... Vis mer
Selskapet har svart
Brought daughter black MERCIER joggers for £30.00. Material absolutely awful black material all over me house every where she walks. This was also the same with hood Rich ones I also brought her f... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Mercier. A fresh mens streetwear clothing brand with French inspiration. Our trend setting urban clothing include, Suede Caps, T shirts, Hoodies and Tracksuits. Shop Online Today!
Kontaktopplysninger
UNIT 7, WA11 9XE, ST HELENS, Storbritannia
- hello@mercieruk.co.uk
- www.mercieruk.co.uk
3,6
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 57 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purchase several things for our lad…
Purchase several things for our lad loves the brand, sales prices especially tend to find some good deals and on one item sizing turnout too big send it back and they sent smaller size return back no problem.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
We are pleased to hear you are happy with our process and products, thankyou for taking the time to leave us a review.
It’s So good
24. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Thankyou for your support
Svar fra MERCIERUK
Pleased to hear it, Thankyou for taking the time to leave us a review.
My 14year old loves this brand
My 14year old loves this brand. They are super comfortable on him and was happy to tell me that a kids range was coming, so he can wear the same clothes.
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Thankyou for taking the time to leave us a review and for your support.
The Item I ordered was on sale that I…
The Item I ordered was on sale that I wanted for a long time so I was very excited to order. The delivery was very quick and the item is the exact same as shown in the picture.
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Pleased to hear you are happy with your order! Thankyou for taking the time to leave us a review.
Order wasn't right
Order wasn't right, I ordered wrong size. So had to return it and order correct size. No issues whatsoever with that process. All fine. Daughter loves the hoodie and has made mum buy her the trackie bottoms now too! I read on your reviews about poor delivery service... I don't understand, if you're not going to be in, get it delivered to a post office and collect it! Thats what i did and had zero issues by doing this. Don't rely on a delivery person to go the extra mile for you, they literally just deliver and go! Its not the sellers fault the delivery companies do this! Rate the delivery company as bad, not these guys, as their Merch is really good.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Paul,
Sorry to hear there was a mix up with your order although we are glad to hear this was resolved efficiently.
Thankyou for taking the time to leave us a review and for your support!
I had 2 orders one was posted through…
I had 2 orders one was posted through my letterbox and the other I had never received they said as both parcels were scanned they were delivered ! Had no help with this at all never got refund or items sent out again the picture of delivery was left in the garden! Won’t be ordering again
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Mary,
Sorry to hear this, Can you please send more information to contact@mercieruk.co.uk our team will be happy to assist on this.
Thee BEST clothing shop
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Miguel,
Thankyou for your support and taking the time to leave us a review!
Trapstar
Hello, I ordered from you but I still don't have a date for when it will arrive. Can you help me? I wait now one month and don’t get email or notting
10. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Jan,
Please reach out to us at contact@mercieruk.co.uk and we will be willing to assist and resolve this for you.
Svar fra MERCIERUK
Good Morning,
Sorry to hear this, Please provide us some more information by emailing contact@mercieruk.co.uk
The delivery was pretty fast
The delivery was pretty fast, and the products looked exactly how they looked on the site.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Pleased to hear it Georgiana! Thankyou for your support
Fantastic
Gut some amazing deals the last 3 times ordering, products outstanding as usual, great quality and fit
19. februar 2025
Svar fra MERCIERUK
Thankyou for your continued support and taking the time to leave us a review.
Svar fra MERCIERUK
Thankyou for your support and taking the time to leave us a review!
Used to like this company had ordered…
Used to like this company had ordered many times now an absolute shambles took loyalty points for a non existent delivery service from DPD now I have been waiting 10 days for my order not a single bit of communication regarding my order which I will be reporting as fraud to my bank,nice clothes however pathetic customer service ,zero communication now makes this clothing company not far off a scam now AVOID AT ALL COSTS
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Darren,
As you will have seen online and at checkout due to the warehouse move customers were advised there would be slight delays, I can also confirm you opted for Royal Mail delivery at checkout so if you redeemed your point for DPD this wouldn't have linked up, I can see your order has since been cancelled as per a request we received from you.
We hope you support us again in the future and your experience is smoother.
Did not receive my goodie and they…
Did not receive my hoodie and they wouldn’t give a refund absolutely disgusting
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Kerry,
As you will be aware from our email trails we did raise an investigation on this with the courier, they rejected the claim due to the parcel being delivered.
3rd party app tracking
Purchased a few things for my son, quality is fine. There doesn’t seem anyway to track your goods, other than download some other companies app (Shop). Downloading endless apps is annoying enough these days, especially some 3rd party company you need to share data with. Get your own tracking system or I’ll take my cash and data elsewhere.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hello Pedro,
I can confirm your tracking number and link are emailed to you at the time of dispatch, you are not required to download any apps to track your order, You can also track your order at the footer of our website.
Placed an order 6 days ago #390285218…
Placed an order 6 days ago #390285218 order confirmed and no communication since.So could you confirm if the order is coming if not my money back .
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hello Sharon,
We replied to your email sent 18/02 on 19/02, I can see your order has been dispatched this morning and tracking details will have been emailed to you.
Order #284842 confirmed but nothing
Order #284842 confirmed on 6th Feb but still says being processed. Delivery 5-7 days it says.
After getting in touch with them they did help resolve my issues and must have been because of warehouse moving. Would use again so thanks Mercier.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hello,
Apologies for the delays, I can see your order was dispatched 17/02 and tracking details have been sent to the email address on your account.
Original coat returned as branding…
Original coat returned as branding started to come off after only a few wears. Sent it back immediately and two weeks later still waiting for new coat to arrive. Warehouse problems cited after having chased them. Poor handling. Poor customer service.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hi Tony,
Apologies for the delays, I can see your replacement has been processed and dispatched yesterday, tracking details will have been sent to the email address on your account.
My order status hasn’t changed in a…
My order status hasn’t changed in a full week. It still says order placed meaning they haven’t even packed my order or done anything of the sort. It’s been a full week nearly. Order number via SHOP: #284833
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MERCIERUK
Hello,
Thanks for reaching out, I can see your order was processed and dispatched 17/02, tracking details will have been sent to the email address on your account.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.