MERCIERUK Anmeldelser 

I'd love to leave feedback, but unfortunately it isn't a positive one.

I ordered a hoodie and joggers as a matching set, but they arrived in noticeably different shades of grey. After contacting customer service and providing photos, I was asked to return both items so the warehouse could personally select a matching replacement. Unfortunately, the replacement arrived with exactly the same issue.

While the customer service team were polite and apologetic throughout, the entire process was unnecessarily time-consuming. I had to take photos, exchange multiple emails, package and return the items, wait for a replacement, and then repeat the process when the second set also didn't match. In the end, all I wanted was a refund.

This could have been avoided with a simple quality check before dispatch, especially after clear instructions had been given to the warehouse. For a premium clothing brand, I expected much better attention to detail.

I appreciate the professionalism of the customer support team, but unfortunately the overall experience left me disappointed.

I ordered a tracksuit but for some reason they sent me a completely different size to what I ordered I ordered a large and received a small when I tried to contact the customer service team their replies took an excessively long time and when I eventually got a return label it was one that can’t be printed off at a Royal Mail Drop to point and needs printing elsewhere which is another waste of my time due to their poor customer service and organisation skills. I feel like I am being scammed as they are not refunding or even allowing me to return the item nor are they offering a resolution due to their mistake. Wouldn’t recommend ordering as customer service is rubbish and the items are in the incorrect sizes

Not happy . No customer service to speak to only email and they take absolutely age to respond!! No online chat or anything if you have a problem! Customer pays for return postage . This is meant to be a premium brand but really is not good and puts me off buying from this company online again! Bought a jacket. Yet has. Hole in it. I’m now having to pay to send it back even though it’s not my fault AND they won’t respond. If you like Mercier, then buy In shops but I think I will not bother wearing this brand in future which is ashame as EVERYDAY I wear Mercier products and always promoting them but this has put me right off!!

Calitatea produselor este de bună calitate

Material is brilliance but not had the chance to wear as yet

Ordered a couple times now for me and my son. Perfect customer service, always quick efficient delivery and always very happy with my purchases and rewards ❤️

Loved the items I ordered, very good quality and perfect sizing….delivery was fast over the Xmas period.

Brought a coat for my grandson and Royal Mail left on my doorstep in view of the public, this was never received. Mercier refused to help or respond to Royal Mail as per the correct claims process

I ordered 2 tops for my son for Christmas. Easy to order and processed very promptly which we all appreciate at busy times like Christmas! My son really liked the clothes so would definitely order again!

Ordered , arrived , fits perfect - comfortable

We order the incorrect size.
The returns policy was super easy.
There was no fuss
And arrived back in time for Xmas
Extremely speedy delivery.
Very pleased with my order

Great material

Ordered a Jacket for my Daughter, so loves it. the fit was perfect and material is nice, it also arrived on time. I think the jacket could of been more puffy - its a little flat - even though on the picture it looks puffier.

Im absolutely in love with the jeans top and underwear i bought, dont be scared that they wont look as good as the picture because they 1000% do! Quick delivery, Fits perfect. Merrier is now my go too guys.

Never received order have sent emails to customer service and NO response. Apparently the parcel was left on my doorstep which is on a main road helpful. Bought for xmas present

Didn't receive two of the five items ordered emailed loads of times with no response really bad company

Customer service have been so helpful, when I mixed up my order, they emailed straight back to correct the order. My order was then return back m, due to an incorrect address. Customer service helped again by sending this back out to me, in time for Christmas. Very helpful & responsive.

Everything was great, quick delivery. A present for my niece as she loves Mercier.

Bought size small men’s shorts much smaller than usual size. Paid $35aud to return for exchange to only get a refund of original purchase price as they were out of stock. There was no communication of this. Ended up being about $60 out of pocket with no shorts. Do not recommend.