MDP Supplies Anmeldelser 

This is a great business for all of your vinyl needs but their customer service is terrible, they are so rude & unhelpful, when you ring them it sounds like they are in their livingroom with tv going in the background, very disappointed as you never able to speak with your local store only some very rude advisors

Erin was extremely helpful when i had an issue and rectified straight away.

Always 100% service from MDP. Great range of stock and very quick delivery times.
Great customer service for any queries I've ever had. Thanks to Carly!

Excellent service as always , fast delivery , speedy response to customer queries
Thank you Erin

Our original order went missing in transit but MDP promptly despatched a replacement. I look forward to doing more business with this customer focussed company.

Prompt response
Customer service that knows what they are selling.
Very easy process

Great customer service. I had a small problem with my delivery, which Erin sorted very quickly with absolutely no hassle. I highly recommend this company; always polite and efficient every time I speak to customer service

Excellent quality stuff and very quick delivery had a small problem with missing item rang them and the next day I got my missing item delivered

I have used MDP supplies for many years , never once had any issues , always very helpful especially Carly , thank you

Excellent company and outstanding customer service!I recently made a mistake and ordered the wrong colour by accident. I contacted customer service, and within just two hours, Erin had it completely sorted out. There were no questions asked—she just replaced it for me straight away.It is rare to find such quick, hassle-free service these days. Thank you so much, Erin! I highly recommend this company.

I had a issue with missing parcel, ( delivery driver stupidly left on my driveway in full view of anyone walking past, couriers fault clearly), would normally be home, but had to pop out, wasnt expecting delivery that day, as only placed order the day before with mdp, and didnt pay for next day delivery, so was surprised it came the next day, was super quick to send out, as always in the past ordering from them, they have a very fast turnaround.
I had to contact mdp due to not able to get through to couriers, mdp customer service were so helpful, full of apologies, even though it wasnt there fault, and resent my missing stock out immediately, I've never had any issues in the past with mdp, in fact the total opposite, they are very friendly, helpful staff and great cimmunication with them all, when it comes to purchasing my vinyl, on there website I dont have a clue where to start as there are so many options, so i simply ring them and they advise me, and they also check back on my previous orders for me, and re order the same brand etc as i previously purchased , this is a relief for me, as its quite overwhelming with all the options they have, I would totally recommend mdp, helpful, dedicated staff, always there to help,

Great customer support!!!

Had a query and sent an email to customer services. Carly was super helpful and friendly and answered my question straight away.

Customer service is excellent, Carly Duckers dealt with my enquiry quickly and efficiently and in a cheerful manner.
Fantastic

I'm so tired of receiving my merchandise broken!!!!
This company is unreliable.
The staff is rude and negligent.
They assume their company policy overrides consumer law. and when i politely correct them they have stopped me from processing orders.

Each and every time i place an order of 11oz coffee mugs and other breakable merchandise - without fail, I receive my order with Broken items.
It has gotten to a point now, that everytime i order, i order +2 or 3 extra just in case ( its inevitable i receive some broken), but i order extra so that i can complete my orders and deadlines.

I ask them so nicely in the extra instructions comment section when i'm placing my order to have the staff take care when packaging the order and to please place Fragile stickers all over it. (Handle with care).
their excuse is - '' Sadly we can't control how these are handled once they're with the courier. ''.

Without fail - on every order - from each box of 36 mugs, i receive at least 1 or 2 broken, today i received half of a box of 12 broken!!

Apparently -''As stated on our website our policy is to refund damaged mugs, this is standard practice with all mug suppliers.''

This means i would have to re-order and pay once again for delivery. even though she quoted/ misrepresented the Consumer rights act.
''Under the consumer act customers are entitled to a replacement or refund....As stated on our website our policy is to refund damaged mugs, this is standard practice with all mug suppliers.''

In this instance they agreed to ''replace'' my mugs.
''However on this occasion I am happy to send 4 replacement mugs, if any arrive damaged these will be refunded.''
Also thinking that i perhaps don't understand my statutory rights?

Aa company's policy can't override my statutory rights under Consumer Rights act 2015.
They cannot refuse to '' put things right'' when goods aren't of satisfactory quality on delivery.
They certainly cannot Force me to accept a refund if replacement is a reasonable and available remedy.
And most definitely , they cannot require me to pay for costs that effectively deprive me of the ''remedy'' i'm entitled to.

I'm extremely unhappy that they have now without warning placed an account checkout/restriction of some sort without my knowledge. ( possibly for requesting my replacement and making them aware that i have statutory rights under the consumer act.)

Carly is an absolute gem and always extremely prompt and on the money with her service.

Speedy replies to my enquiries. super helpful. Great customer service from Carly. Thank you.

Absolutely amazing company! seriously on the ball and care very much about their customers. The fact that they still have a phone contact speaks volumes and they answer every time! they are quick to sort out any issues, such a refreshing change from a lot of companies today! MDP is always my first choice. Well done MDP! a lot of companies could learn so much from you guys :)

Always great customer service. Fast responses and super quick delivery service. Always a pleasure to deal with MDP Supplies!

Super helpful customer service, quick response and friendly chats!

Carly is an absolute credit to the company. She is professional, yet friendly and resolves any queries I have had. Her customer service is outstanding. Thank you so much Carly.