Mcdonaldsapps Anmeldelser 

Can't actually belive i have been robbed of 28£ . I ordered from the Mcdonalds app everything was fine untill it was passed to uber for delivery, my whole address changes from basildon to Guildford and when I tried to sort it out I was told I could cancel my order but wouldn't get my money back and to contact the Mcdonalds to sort it out which is a bit hard as the phone is constantly busy I have 3 hungry kids now with no lunch and Guildford Mcdonalds has got my 28£ for nothing im actually fuming

Appalling app, simply wanted to order a breakfast. Sat at an empty table in a macdonalds used the qr code on the table came up with the table number and restaurant. Good so far. Tried to order food told me no restaurants in the area tried several times same response gave up in the end went elswhere for breakfast. Absolutely useless.

first order. paid, arrived and submitted park spot. sat waiting for the order just shy 7 minutes. app chirped saying, order was canceled, sorry for the inconvenience, payment will be posted to your card shortly. jajajaj. first and last time i use this app. deleted it before leaving the mc d parking lot.

If it was possible to give the app a negative star I would.
User experience sucks

Absolutely rubbish. McDonald's App, Bromborough restaurant and Uber Eats are all in it together to rip people off! As is mostly the case with MacDonald's, they are a faceless company using franchises as a front. You order from them, they give you what they want from that order and then basically tell you to f-off if you have an issue. Deal with it. So I will not be ordering from this restaurant, franchise, company or delivery platform again and would even go out of my way to tell people how utterly crap this experience has been. I woke up calm and happy, now I want to fight everyone, all because some idiot couldn't read what was on a screen and put it in a bag! Anger issues maybe, but this is my outlet!

Absolutely awful app, it lags your phone as if it’s a virus and it’s impossible to get any help, a mouldy cheese sandwich Is more effective than the deliberately difficult virtual assistant.
I’d be embarrassed if I created that mess.

Late delivery
No drivers and don’t turn off so you need to wait hours for them to cancel the order then days for a refund

You don’t have to pay when you use BK reward points. If I want a double cheeseburger from my McDonald’s points, then I have to pay sales tax? Not cool.

Will change address automatically change try to call the driver to cancel order he don’t even understand English (no offence) then he ignored me and delivered it anyway no help from customer services or no uber number I want to somehow make them pay put they are so bad at communicating

Absolutely shocking. The incompetent staff at various stores get orders wrong and spoil food for the kids. To query this is nigh impossible.

I used to like this app but It's gone rubbish, the only offers now are on delivery only which I don't use. I'm finding BK better now.

This is the worst app ever. It is so hard to use, not user friendly. Why don’t you fix it.

The app is appalling I put building details in but it promptly deleted it, it said my phone number was wrong when I tried to contact the driver.
The uber driver took a picture of some of my delivery in tact by the time it got to me it was a wet mess and part of the order missing he had obviously dropped it! I can’t complain or get a refund as I didn’t receive the receipt from McDonald’s. Overall your better off using the likes of uber etc. direct as at least you can get a refund snd an app the woks properly. Very dissatisfying

If I could give zero I would- again shocking service- SORT IT Out MCDONNALDS?!?!?!

Gave it 1star because you have to, send me offers by email but not on the app , what’s the point ?

If I could rate a 0 star I would. Money debited but no food. Used Deliveroo instead and will not be using McDonalds app. I suggest you do the same

Terrible once again can’t see when I arrived then when it did eventually after 10 mins said I hadn’t paid even though it gave me a collection code
This is yet another issue with the app
It’s even reserved a payment on my account and I had to pay again but it can take upto 3 days to release the first payment back into my account
FFS McDonalds get it sorted it’s been going on for over a year

Food was cold, milkshakes were runny. Told to complain through Uber who refunded the milkshakes after requesting pictures but refused to do anything about the freezing cold food. Won’t use again

The food was cold and items missing. Called the restaurant and was told to talk to uber who were rude and dismissive.