Mcdonaldsapps Anmeldelser 

Absolutely terrible. Almost impossible to get a refund when you are charged for missing items

When you don't receive what you pay for via the app you get fobbed off as down to 3rd party. Did the 3rd party pack the food into the bag, no they didn't! It was down to McDonalds staff not doing their job correctly. You are lucky to get what you order through the drive thru so never drive off until you check your bag.

The app would not load a code,so I lost over70,000 reward points. It is a waste of time.No help at all.

Ordered food off the McDonald’s app, a meal for myself and two happy meals for younger children.
The driver picked up my food and then proceeded to sit in a car park for 15 minutes before coming to deliver my food. The food was stone cold, drinks were not bagged securely and spilt everywhere. I am a McDonald’s employee and know that the way my food was delivered was not up to standard at all.
I asked for a refund from uber and they told me the delivery was made in a reasonable time frame and there would be no refund. I paid £20 for inedible food and half empty drinks

Third time we’ve had items missing and no way to get a refund McDonald’s tell you to contact uber uber tells you to contact McDonald’s absolute robbery. I would complain but there is no way to complain do not order from this app

I will never order thru McDelivery (Door Dash) on McDonald's app again! Waited over 2 hours for nuggets n fries, never received order! Was lied to by 2 different customer service reps who had no actual knowledge of what was happening! After waiting for over 2 hours and making 2 phone calls to "help" the only thing they could offer was to cancel my order! Oh and wasn't offered any type of coupon or compensation for waiting and my refund wouldn't even be back for 3 days! I dont think they care that they lost a customer! Went to taco bell instead! Not sure if this us McDonald's or door dash concern but mcdelivery is the problem!

Non existent help ask to upload receipt for missing item button doesn't work and this is the only way to look for assistance they are a bunch of crooks

Should be Zero. App designed to annoy you and prevent you from solving the issue.

Would like to give zero stars but that’s not an option - virtual assist unhelpful when trying to chase a refund

What's the point of mobile order? If you still get parked, I ordered my food 15 minutes before I got here and I still got parked. Make that make sense when in your abs says it would be ready for you.Help me understand

Absolutely appalling. Waited over an hour and a half for breakfast. Called my driver who told me he didn’t have my order number. My order was cancelled on me after a long time. I spoke to customer service over the messages and they said I’d get a full refund. It’s been 2 weeks and I still haven’t received it. £41 in total. So not only didn’t I get my food, we waited hours and now I don’t have my money back. I’ve tried to contact customer service to chase the refund but I keep getting sent to a bot and can’t even access the previous customer service messages. Absolutely shocking service and a nightmare to get help from.

Terrible doesn’t work
Waiste of time
Code never works or expired
Frauds advert embarrassing
Mean msnagers

The mc Donald's app is a third party app.if you make a mistake or the app make a mistake there is no turn back.there is no way to cancel the order a second after placing the order no customer service you are in your own

Our order took an hour to arrive. We were watching the delivery driver on the tracking. He took about 20mins to arrive at our house after leaving the store. He was stationary for about 10mins. I tried to raise a complaint but, they didn't wat to know. They think it's perfectly acceptable to deliver stone cold food, very late and offer no means to raise a complaint. The AI chat bot just goes around in circles until you have a heart attack or give up and accept you have been robbed.

So bad, it's over complicated , does not show offers that are advertised, 99p etc.. lots of blank images. Can't find local stores.

Placed a £18 order of food including all credit i had saved up on my account. Food said delivered but was never delivered. No evidence provided of delivery. So, we tried contacting the McDonald's we ordered from directly they said they couldn’t do anything and wouldn’t even tell us if the order had been collected..

We had no options so tried calling uber like it says on the app but it tell you to just use the AI help feature which is completely useless and offered no support whatsoever. Would not bother ever using this app again complete and utter scam they keep getting away with i have had multiple people tell me the same has happened to them before.

I’ve got 35,000 points and have never, ever been able to redeem them at any MAC. Branch.
Most of the staff are unable to understand the operation of the app or how they are applied.

Dont order off McDelivery! I ordered 2 upgraded meals, redeemed 14000 points for 1 meal and received a bagel and a couple drinks. Called customer service twice who said they can't refund my money or deliver the food I ordered. I requested to speak to a supervisor who was just as useless and called me 7 hours after I called and spoke to customer service. Out $30, out 14000 points and a garbage bagel to show for it. I will never use the app for delivery again. Completely unacceptable. Oh and of course, submitting a report online keeps coming up "oops, try again later"

For the 3rd time in 6 months, I placed an order with the code provided, and the code was supposedly accepted, but when I get to the window, they want to charge me full price despite the fact the code had a discount on the order, and tell me they have no control over the app. So frustrating. McDonald's, you need to fix your app, and also give the locations the ability to honor the discounts when your app doesn't work!

Totally useless just doesnt work freezez wont go off screen and nothing ever done about it though not 1 positive revieq
Totally useless app and crap company ill just avoud going there like most people