Mailandfly Anmeldelser 

We were a bit nervous we would not get our things back after all the bad reviews and an unanswered response when texting mail and fly. But when we landed in Bristol Airport, it was even late at night and Kayleigh and Bradley were super friendly and helpful. We got our things back safe and sound and they were really cheery. Thank you ^_^

These bunch of cowboys are rip off merchants of the highest order. A cycle torque wrench is going to cost me £30 to get posted back to my UK address from Heathrow!!!

Misleading information from the Security staff (they said £18 when the final quote was £44). Don’t answer the phone whilst charging for the call and don’t answer emails. I think a formal complaint to Heathrow is appropriate.

We seems to accept every possible scam that gov and huge corps are throwing at us and we cant do anything about it.
I am flying even few times a week and what a suprise it was when they took 2 50ml bottles out of my luggage explaining that its too much... From when? Why did you start limiting that stuff now? It fits in my hand luggage so what is the issue?There is no good argument but to STEAL even more of our hard earned money.

Complete rip off, this should be considered theft.
Unacceptable, 74£ pounds postage from Bristol to Jersey? 14£ for fuel charges? What is even that? Completely Disgusting, shame, they do this on purpose to keep your items and sell it off for profit.

My issue with this service is the misleading information surrounding the price of the service from 1) airport staff and 2) on the packaging.

Under no circumstance do I see this service costing £8 because there are so many mandatory and random fees added. They use DHL which is extortionate, there is a service fee, a fuel charge, VAT (WHY?) and dangerous good fee (nail varnish is a dangerous good despite the fact you can take it on a plane if you can fit it into your little plastic bag). My fee of near £45 was a joke... I would have never left expensive items behind if I knew it would cost this much to get back, but being told the cost is between £8-10..... It's a total scam and really unfortunate. The company staff were helpful in locating my items and having it mailed (after removing my dangerous nail varnish) and I got my items back for around £26... I would highly recommend NOT using this service if you can avoid it. I hope trading standards look into this because it is so misleading and should not be allowed, customers are being held hostage by airport security having a bad day. And why we are still having to use small plastic bags to get liquids on a plane I don't understand. Technology has moved on so much, this is a redundant process and now mailandfly are making money of it. Shame!

they do the prices they want because you can't choose the courier at the London Heathrow airport

they tried to charge me 117 GBP to post my bottle of 125ml perfume from UK to UK.

i swear they just make their prices up , after doing some research, they charged a traveller 42 GBP for a bottle of 150ml perfume, where did they get 117 GBP from for my 125ml???

ABSOLUTE SCAM ARTISTSa

DHL UK13.57 GBP(20.0 %) 2.71 GBP16.28 GBP
Service fee6.67 GBP(20.0 %) 1.33 GBP8.00 GBP
Dangerous Goods - Air Fee76.67 GBP(20.0 %) 15.33 GBP92.00 GBP
Fuel Charges UK1.09 GBP(20.0 %) 0.22 GBP1.31 GBP
VAT TOTAL

19.59 GBP
TOTAL TO PAY

117.59 GBP

£43.59 GBP for delivering a 150ml Perfume from Heathrow Airport to my address in London N11, 40 minutes away from the Airport? That's just daylight robbery!

for God's sake ... can you explain your bill!

DHL UK13.57 GBP(20.0 %) 2.71 GBP
16.28 GBP
Service fee6.67 GBP(20.0 %) 1.33 GBP
8.00 GBP
Dangerous Goods - Road Fee15.00 GBP(20.0 %) 3.00 GBP
18.00 GBP
Fuel Charges UK1.09 GBP(20.0 %) 0.22 GBP
1.31 GBP

VAT TOTAL

7.26 GBP
TOTAL TO PAY

43.59 GBP

What are Dangerous Goods - Road Fee?
What are Fuel Charges?

It is a simple shipment.

This is not good at all for the Reputation of the UK Mails and Heathrow Airport.

It is not a service, it is a Robbery!
Det är inte en tjänst, det är ett rån!