Maersk Group Anmeldelser 

Our suppliers send international shipments through Maersk. There are always complications with demurrage, container delays, invoicing issues, same day haulage issues, system issues. The whole group is bureaucratic and difficult to resolve our issues. unreliable part of our supply chain and i would not recommend to anyone. difficult to book deliveries, their delays make it so you have to reschedule last minute, but rescheduling last minute is hard because there is a disconnect in the system. they need paper trail but their system does not create a trail for customer service to locate our requests. redundant system. they invoice incorrectly and we get harassed by their finance team who have no idea what has actually happened to the consignment. the customer service say that it should be sorted and that we would be credited, but the finance team credit and then reinvoice us for it. speaking to anyone on the phone is a hassle and things dont get sorted because they say no email trail is an issue but their emails are unresponsive. we have been dealing with them for years and they have got alot worse in the past year.

Beware! Never order from anyone that uses Maersk! Driver comes in unmarked white box truck, sits in front of house, NEVER acknowledges person standing on your porch whom took off of work to accept package for Grand daughter’s birthday, then drives off when you do not answer his Potential Spam call while you are at work. CS insisted he knocked on my door. Camera just shows my husband on porch. Ridiculously unprofessional, which is extremely obvious from their reviews. I should have been able to put no stars & my Grand daughter agrees as she did NOT receive her present because of this company.

A TV I ordered through Walmart was supposed to come 4 days ago, but there's been no TV and the location on their website hasn't changed in days. I called the "customer service" number and left my number on their automated voicemail. No callback in 7 hours and counting. Horrible company. Why does Walmart deal with them?

This company is a nightmare. Apparently the corporate office sets up pick up times and then the local office decides they can't pick up the item as scheduled. But do they call you? Nope! I had three different days that they scheduled me for a pick up only to sit around and not have anyone call or show. Each time resulted in spending more wasted time trying to find out why they hadn't picked up the item. I was finally promised it would be picked up on Friday (yes, you guessed correctly, they didn't pick it up). But they finally came on the fourth scheduled day and picked up the item. I hope I never have to use this company again.

It seems they hate their Customers.
I want release a Container for a logistic company by email?
Of course thats an extra fee…
I mean what???
Or its free when i register to their website and transfer a dozen of sensitive documents and a waiting time of few days…
Never again…

Worst delivery company I have ever dealt with in my human existence. I ordered a mirror from Neiman Marcus that I was supposed to receive over a month ago. Not only were there terrible logistics on Maersk’s end but to top it all off, they shattered my mirror.

I had to reorder the same mirror which was supposed to be delivered between 11am-3pm today. I was out of town so my friend kindly enough stayed at my place to await this mirror. I called twice throughout the day to ensure this mirror would come because like the first time around, I just had a feeling that I wasn’t going to receive it. I was told that there was a delay with the driver and I was to receive it at 4pm the latest. Sure enough 6pm rolls around and I still have no mirror.

I called again, this time outraged at the fact that this company is the most unprofessional one I have come across. After sharing my experience with the manager - I was told that I wasn’t the only customer that was disappointed that day. I told him to spare me the details of their logistics, that I don’t care about that as a customer should never have to care about that because that’s their job to do!!! And the manager told me “I know you don’t care because you think you’re the only person in this world”… super professional right?

Do yourself a favor and spare your energy - get another shipper if you have the chance.

Maersk was the third party company contracted to deliver a washer and dryer ordered from Lowe's. We're a family of 6 who has been doing without for a week. I received a call from the driver, Andre, when we were next up for delivery on their route, which is not unusual as we live in a rural area without 911 addresses, and don't appear on Google Maps/GPS services for most things. I offered to provide them directions over the phone, which were very very simple - a smooth highway, one exotic, and two right turns. The driver did not want this and requested a pin, which I sent. They asked if a church down the road was near ans I said yes.

I get a call from the Lowe's delivery coordinator about 10 minutes later asking again for a pin or coordinates, which were provided to her as well.

One and half hours later the Lowe's coordinator calls back to let me know the drivers have refused to deliver per their Supervisor Megan, because it would take too long and they spent too much time trying to find the address. This is ridiculous. The drivers indicated they were out of a city that was on their way back to from where they called me, approximately 15 minutes off the highway they had to take to get back. Had they reached back iut to me I would have been MORE than happy to meet them and guide them to the address. There were multiple ways to solve this very minor issue, but they absolutely refused to try with the support of their Supervisor Megan, who was apparently quite rude to the Lowe's coordinator who tried desperately to help solve the problem.

Update October 13th:
Attempted re-delivery today, and this one actually found us, then refused to come down our driveway citing the box truck wouldn't fit. Every single other delivery company in this area uses rented box trucks, UHauls, UPS/FedEx, Best Buy applianvedelivery trucks and have never, not once, not delivered or 'not fit'. What kind of company hires drivers that can't navigate/take directions AND refuse to drive????

Order has been cancelled because this is beyond ridiculous for a 'professional' delivery company.

I called their customer service to schedule a delivery. The automated system sends you through a loop OVER AND OVER again. It doesn't matter that you have the tracking#, it'll send you in circles until it hangs up on you. Dispatch sends you to the same place. It's absolutely impossible to reach a person. Online delivery scheduling on their webpage is also faulty, hence why I called. If you have a choice, find another shipper.

1.3 STARS TELLS IT ALL, CUSTOMER SERVICE IS SO SLOW TO RESPOND AS THEY ARE BASED OFFSHORE
THEY ONLY PROVIDE 5 DAY TURN AROUND TO DELIVER AND RETURN THE CONTAINER AS THE DETENTION COMMENCES ON THE DISCHARGE DATE EVEN IF THE FCL IS NOT AVAILABLE FROM THE WHARF.ALL THEY CARE ABOUT IS MAKING REVENUE ON CONTAINER DETENTION,UNTIL A CLASS ACTION IS DONE THEY WILL CONTINUE TO THIEF IMPORTERS.

Har bestilt mærsk til at lave toldpapir til England holder nu i immingham og har holdt her i 24 timer og der er ikke udsigt til noget ændre sig foreløbigt . Så mærsk skal ihvertfald ikke lave toldpapir for mig igen en anden gang … der ender med jeg må sejle retur til Danmark og forsøge forfra med en anden udbyder på markedet 😤🤬😡

6 hour window and they don't show and no call! Do not use them! Amazon used them so beware.

I ordered a chipper from Walmart. We had a job that was time sensitive. It has been almost a month. We have called Pilot delivery, a part of Maersk.com, several times and spoke to dispatch. We were told the chipper was coming on one date. It didn't come and then we were told it would be here on August 6th. It didn't show up. We called again and we were told it was passed to a different delivery company. That was over a week ago and we have not received our much needed chipper. Every time we've called we've gotten a different excuse or reason it is not here.

my card information was stolen from whoever has an account with you guys And nobody from corporate or customer service has helped with the situation

WHAT A MESS , 45 DAYS DELIVERY TERMS COMES TO 90 - 100 DAYS, THEY ARE BIG LIERS, NEVER TRUST MAERSK , NEVER GIVE YOUR SHIPMENTS TO MAERSK

Received an email stating my 75" TV Would be delivered today, but I won't be home. Maersk rep told me last night that no signature is required and that they would just drop it off. Leave a 75" TV in front of my house?! Been on the phone trying to achefule delivery with no result. If walmart uses them I should have known they would be a crappy delivery service. I'm hoping people read these reviews before using maersk and steer away from it as a company. You can't speak to anyone and corporate makes sure you can't contact them
Not worth the paper their shipping label is printed on

Wish I could give it Zero stars! Awful experience having a replacement TV shipped from Vizio. Left California LAX 6/12. On 6/19, I get an email saying they had scheduled an appointment for the delivery on 6/24 between 10am and 6pm. At 5:45pm, we call the local number on the email because status says in transit. Took forever to get a human on the phone. When we did, they told us there was no delivery scheduled. Huh? Why did I sit at home for 8 hrs to have this TV delivered? They wouldn’t even look on their own website to see it was showing “In Transit”! I have no idea when or if the TV will come.

Det er umuligt at få et prisoverslag fra dem. Også tager registreringen alt for lang tid.

You just don't get any reply from them. Having trouble to get containers out of the harbour.

Got invoice from them to pay demurrage cost of over 10.000€ even though its there fault but can not get any one on the phone who is willed to help.

Never again maersk,
First increase costs with more than 2500usd (red sea)
Then not transport container from habour to terminal in destination country (payed over 10.000usd prepayed)
Then send invoice with over 5500usd for storage costs in habour and want sell container at auction ?
All papers are at maersk,
Call every day, no replay to mails, nothing
It tooks 2ctimes longer to get the container from bremerhaven to Container Terminal in Vienna, as from China to Europe

This is a fantastic company that ships hundreds of thousands of weapons to incinerate innocent children in Gaza. Two blown-off thumbs up.