The Fold London Anmeldelser 

Stunning clothes
Stunning fabrics and stitching

Shahnaz was prompt, polite and very helpful. I love the Fold.

Used the Try before you Buy service through Harper. As I have mobility issues this was fantastic. I kept all the items I selected. Would definitely use again for such lovely pieces.

EDIT: OCTOBER 2

If you want to experience an interminable email loop of excuses, shifting timelines, and contradictory information, try dealing with The Fold London's customer care team. Trying to get a simple refund for order #GE13487521850US turned into an exhausting month-long ordeal. 
Here is what that back-and-forth communication actually looked like:

A Month of Excuses: For an entire month, I was stuck exchanging emails filled with repeated delays and various excuses regarding my order and then the return. 

Conflicting Support Agents: two different agents gave conflicting updates, initially getting confused about delivery dates and warehouse logs until FedEx proof-of-delivery was explicitly provided. 

Hiding Behind Technicalities: Even after FedEx confirmed the package was signed for and delivered at their warehouse, support deflected by splitting hairs, explaining that their 72-hour window only covers initiating the refund rather than the money actually reaching your bank account. 

A luxury brand should offer professional, streamlined support to match its high prices. Instead, dealing with their team has been completely frustrating, and I would prefer never to hear from them again.
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I have loved pieces from The Fold London in the past, but my most recent experience ordering over Labor Day weekend has completely soured me on the brand and makes me want to invest my money elsewhere.

Here is a breakdown of what went wrong:

- Product Discrepancies & Quality: The items received did not match the website images. The burgundy leather jacket leaned heavily toward brown rather than burgundy, and poor packaging caused deep, unsightly creases that made the garment look cheap out of the box. Similarly, the Palermo dress looked nothing like its online depiction—it arrived as a deep, heavily saturated turquoise.

-Severe Shipping Delays: I am still waiting on two remaining garments from my order. Despite a guaranteed delivery date of September 16th, they have still not arrived. Customer service blamed issues with a new North American warehouse, and instead of the promised DHL service, they shipped via a slow, economy USPS option.

-Manufacturing Transparency: For a brand commanding premium, luxury prices, it is eye-opening to note that many of these garments are manufactured in countries like China, Turkey, and Poland. Knowing this, the steep price points feel much harder to justify given the actual quality control.

-Returns and Refunds: I have returned the items I received, but I am still waiting for my returns to be processed and my money refunded. I expect the same sluggish timeline for the remaining items once they finally arrive.

Overall, a very disappointing experience that reflects a major drop in both product consistency and logistics reliability.

The fold is a great company with clothes that are well made with quality fabrics and gorgeous architecture. Their customer service is excellent - I reached out to their team about a problem with one of my orders, they responded within 3 hours, and they solved the problem immediately. This brand is definitely now in my core rotation for professional wear.

I had a great experience with this e-shop. The customer service was incredibly kind and helpful, offering me another option when my original dress was out of stock and even refunding the express shipping cost of my following order. They truly cared about keeping me satisfied. The dress was exactly like the photos, with excellent quality.

I recently purchased The Fold’s beautiful lace dress for my 60th birthday party! Absolutely gorgeous dress so many compliments. Had a small discrepancy I was contacted Shahnaz who dealt with it quickly & very efficiently.
Thank you excellent service all round very happy customer!

I loved my first experience at The Fold! I texted in advance and my clothes were waiting for me to try on in a lovely, spacious and light changing room. Water was offered which really helped in a hot day. The staff were extremely helpful, knowledgeable and patient. I was assisted by Rebeca whose expertise in both colour and sizing was exceptionally valuable. The alterations service was efficient as well. It’s also worth noting that the quality of fabric seems very good. I had just returned to buy a pair of jeans! Thank you The Fold. 😊

Beautiful dress, from the fabric to the fabrication it's just perfect. Shipping was fast and easy - no concerns about tariffs or taxes. I'm thrilled to have it and to be able to wear such a lovely thing.

Fabulous clothes and choice of sizes, and always fantastic service. Perfect.

Very responsive customer service - quick to respond and thoughtful.

Absolutely amazing quality clothing, great customer service and excellent value for money. I had a slight issue with Royal Mail. Customer Service Team sorted it quickly & efficiently. Highly recommend.

Three dresses from the Fold were delivered by Anita from Harper - a delivery service to enable clients to try on merchandise at home.
The frocks were exceptional. Anita’s visit was a great success. I enjoyed her assistance and it was a wonderful way to try and buy!

The best flattering unique suits, come from here. The prices may be high but if you’re lucky enough to get your size when the are on sales , it’s worth the wait. The try before you buy puts your mind at ease.

Had an amazing experience shopping in-store. Elly was incredibly warm and very helpful! Really went above and beyond to help me, and even helped me order some items that weren’t in stock in the store for next day delivery. I was worried because I wanted to check one of my items in different lighting but it was final sale, and they gave me an exception to allow me to purchase and return it - the systems work really well as all this info was kept on file so when I went back to return, it was seamless.

The clothes are fantastic quality and perfect for professional use - the quality is amazing for the pricing. Had some suits for 4 years and they still look almost brand new.

Highly recommend

I have been a fan of The Fold. The clothes are always as described. Good quality and fit.

In my last order, the shipment got lost at point of delivery. They nonetheless honored the order and sent me a new batch. What a fantastic service. Kudos to the Fold and Shahnaz who assisted in the process. Great communications.

I cannot fault the brand and it’s service to customers especially the harper try before you buy, it’s a great concept if you want some flexibility, however I have been somewhat disappointed with the quality of the garments to add, the first pair of pants I got a couple of years back came apart on the seam so I didn’t shop here for a while I decided to try again as I like the clever crepe collection and have got 3 of the double breasted blazers in different colours however, the black blazer all the pocket lining has come unstitched and the quality of the other 2 seems to fall below par I’m usually a size 14 or 16 to allow for some give I’m not a large lady but I had to buy one in a 18 for more comfortable size which feels strangely odd I know sizing differs, all in all I like the brand but sadly I have found other brands that the quality seems to be more better sadly to say.

The staff went out of their way to help with the problem.They are very friendly but professional people which gives me the confidence to buy from them again. Not forgetting that the clothes are beautiful!

The company really needs to pay attention to the skyrocketing number of 1- and 2-star reviews in the last few months, and address what are clearly systemic problems.

The Fold's website promises that orders to the US will be "dispatched within 48 business hours" and "will arrive within 3-6 business days." I ordered suits on June 8. By June 17, they hadn't shipped. I followed up; customer service blamed it on "delays in processing," and promised my order would be "prioritized." A week later, it still hadn't moved. I followed up again. On June 25, I was told it would ship that day, only to discover later the shipment was incomplete. I followed up again, and was told several items, including the jacket half of a suit, were "unavailable at the time of dispatch." I'm now having to follow up yet again, this time to try to cancel the orphaned suit trousers, which are useless without the suit jacket. It's absurd and exhausting.

Lovely clothing but the dress was too long. However my return was received nearly 2 weeks ago and still no refund.