Lush Anmeldelser 

Lush earned their five stars today, we received our lush package unfortunately damaged in transit. As lush package’s environmentally friendly this does sometimes happen. I called the customer care number listed on their website and got put through within a minute to a really lovely representative called “Zoë R”.

She was really understanding and immediately offered to help us, I sent over a few pictures of the damage and right away she offered us three options, a full refund, a full replacement, or in store credit.

I went for the replacement option, and Zoë was kind enough to upgrade our delivery to next working day so we received our proper order next day delivery and didn’t have to wait. I can’t speak for everyone’s experience but I can say Zoë was incredibly helpful, and if the other representatives are the same then I can only imagine we’re dealing with a company that genuinely cares about their customers. And just to make it clear, 7 minutes from point of call to send images, review images and have a full replacement shipped, great effort.

Bought a facial mask and not only did it have “hair” in it but smelt OFF !! Then sticker was placed over another with different date ??
If I wasn’t going on holiday next day I would have taken it back . Bought other products and only good thing was the face cloth ..

Disgusting shop spreading anti-white propaganda

Gone to political, and quality of products have gone down, and it’s too expensive.

A mothers day workshop at bluewater store. My friend and i went along for some fun to make a bathbomb, Jayden and Aran were great hosts, interacting and helping the children. They made it a fun experience and well worth the money. Being we were mums they gave us a lovely sample to take away. I have booked my 55th birthday in july. The staff at bluewater are polite, knowledgeable, friendly and genuinely show an interest in helping their customers.

What a wonderful experience visiting the Lush store in Nottingham city centre today. From the friendliest of staff to the impressive knowledge of their products, they completely made our trip worth every penny.
A special thanks to the lovely assistants that entertained our 2 year old lady with sign language, lots of smiles and great customer service.

Thank you from our family.

I hate complaining about Lush as of their pro Palestinian products which is for a good cause.

However, they have a poor customer service. Members of staff in the Canterbury branch have mocked my hairloss I have patchy hair loss ( due to stage one Cancer ) and in the past lied about the shop being okay with me washing my hair in the sink to try a shampoo.

Even when their staff mock people with long term health conditions customer service always takes their staffs point of view over the customers, the very people making them a business to begin with.

I am not buying anymore of their over priced products apart from maybe their shampoo bars. I have since gone to Holland and Barrett for my organic products, and they tend to use lesser harsh sulfates too.

Visited lush liveroool yesterday and had the best staff interaction ! My daughter is neuro divergent and had the best chat with Dylan ( fellow neuro spicy I belive ) Dylan took the the time to chat all things lush ( fab knowledge ) and also a little about her hobbies which were thw same as my daughters ! LUSH LIVERPOOL PLEASE LOOK AFTER DYLAN ! hehhehe they are amazing ! A true credit to your company xxx

I placed an order online for 4 massage bars. When I received my order today it contained three massage bars and a free sleep mask (which I don't want).

I tried the live chat on their website and that went nowhere, so I tried emailing them. I got an automated response asking for photos of the invoice, the box, and the contents. I tried to send the photos and got a response from Outlook saying that Lush has identified my email as spam so it can't be sent. I've tried emailing Lush about this but seeing as they now think my emails are spam I can't contact them, it's infuriating!

Hi I would like to praise Charlotte courtesy for her outstanding customer service & professionalism. She helped my daughter with products. Went up & beyond. Very helpful & a happy young lady thank you 🤩
Ref: Kingston Lush.

Lush in Kingston are absolutely great. We had Charlotte courtesy who served us. She went above & beyond in helping us, her customer service was on point. Will be returning there soon.10/10 for her professionalism. ♥️😄

I would like to say a big thank you to Chloe today. I was in Romford the brewery and decided to treat myself to a few bits in Lush as I'm not in a good place at the moment. Although I am down, Chloe was very kind and professional towards me. People are so quick to moan and complain so it's also nice to show your appreciation when things are good. Thanks again Chloe and I hope you will be acknowledged for this compliment.. Have a great day..Michelle 🙂

Dreadful customer service at the Bristol Cabot Store.

Very disappointed. I placed a online order for a birthday present that was in stock at a store. Three hours later they cancelled the order saying out of stock without offering any alternative or asking if I would wait for a restock.

Poor service in my opinion.

Me and my friend went into Lush in cmk this morning.we had great service.we had face masks and hand massages.we had fun and good advice.we were given samples of our favourite products.Thank you to the young lady who served us,you were 100% amazing 😁

Best bath bombs best staff

I bought a Birthday Box online and paid for next-day delivery. Although my invoice stated that delivery would be made by DPD they used the abysmal Evri.
The package arrived 5 days later with no missed attempts! Most of the items were in many pieces.

Absolutely disgusted with this firm. I purchased some items from the Paddington bear collaboration including the pin badge, order paid and accepted (part of my birthday present). Arranged to leave work early (worked through my lunch break) and then received a cancellation notice. Badge out of stock, gutted.

The items came back into stock and as I was tending to a family emergency down south I arranged to have the order delivered to Bromley store BIG MISTAKE.

Due to a change in circumstances I needed to travel back home to North Yorkshire I immediately contacted Lush to try and divert my order to either my home address or nearest store up North.
Answered in the first instance by a robot which was as much use as a chocolate teapot stating that they couldn’t stop the order.

Called the store 3 times and advised to get in touch with customer service again as they would be able to arrange for Bromley store to send back and resent to me. No chance it can’t be done.

I am bitterly disappointed with Lush as I really wanted my order as they’d cancelled my previous one due to no stock after accepting it, I would need to make a round trip of 520 miles to collect, which is not in keeping with their green policy.

I will be closing my account and I will NEVER buy from this company again, dreadfully poor customer service.

Unvollständiges Paket erhalten und sehr unfreundlicher Kundenservice.

Die Nachweispflicht wurde mir als Käufer auferlegt – ich musste Fotos und eine Dokumentation schicken –, obwohl gesetzlich der Händler verpflichtet ist, die Ware vollständig zu liefern.

Nach einem weiteren Anruf beim Kundenservice, mit Frau Athens, wurde erneut wenig kundenorientiert darauf hingewiesen, dass meine Dokumentation notwendig sei, damit man sich überhaupt mit dem Anliegen befassen könne.
Sehr enttäuschend. Lush – hier könnt ihr euch bei anderen Service-Centern ein Beispiel nehmen. So sollte Kundenservice im 21. Jahrhundert nicht aussehen.

I never ever ordered anything online and I never ever will do. Their website is a joke. Really? In 2026? 🤣🤣🤣
I went to their shop but nothing special other than the overpriced bazaar for teenager girls. Bless you. Congratulations to the fools whose keep shopping from them 🥲