Lush Anmeldelser 

Magical spa treatments. Live the vibe and story that goes with each treatment. Fantastic staff.

Having to claim money back through my credit card provider after being incorrectly charged twice. Only partially refunded, followed by an ongoing argument about shipping. Now they have deleted my order history from my account to cover their lies.They're acting like a failing company, stealing from their remaining customers to cover their debts.

I visited the Lush shop in Swindon and had the great opportunity in being served by Harvey. Very knowledgeable, pleasant, friendly and not a pushy Sales Man. Excellent skills and would highly re recommend a trip to the High st to visit Lush rather than on line. Well done Harvey, keep up the good work.

They are proper cheaters. I ordered a few soaps from them. They sent it unwrapped in a paper box filled with "eco pops" what looks like plastic something. Giant mess it cause, fill the bin with this garbage and the soaps were naked so I hade to pack them individually. I sent an e-mail to them and they answered politely. That is why 2 stars not 1. Otherwise they have massively overpriced items with a cheat. I am not going to order anything from them anymore.

First time trying lush in ipswich. The staff was friendly attentive and pleasant. M daughter and me went into there to get a bath bomb and the person who served us took her time with my daughter and made her feel fab.

If I could give more stars I would. The customer service was elite, a masterclass in understanding and empowering your customer to engage and explore the entire Lush range.
In Stratford Westfield Lush I was met initially by Tiziri who was friendly and welcoming, I asked for an alternative bottle as my Snow Fairy Lush bottle is clogged, due to the glitter. I asked if they had a spray attachment that I could buy. Alethea overheard our conversation and explained there might be some empty bottles in the back. They then both went to look in the back. I wanted to show my sister the other lush sprays and made my way at the back of the store. I was greeted by Lizzie who directed me to the black body sprays.

At that moment Tiziri and Alethea came out and produced an empty clear bottle. Tiziri had washed a previous bottle and gifted it to me, to which I was really grateful. I then asked if snow fairy does a lotion or a spray without the glitter. Tiziri informed me that the lotion is available at xmas only. There is a spray that is similar to the Snow Fairy and she showed me the fragrance. It is DIVINEEE.
I wasn't too keen on the price so unbelievably Tiziri gifted it to me. I was astonished and incredibly grateful. Alethea, Lizzie and Tiziri really made me feel welcomed, appreciated and informed about LUSH culture.

I then went on to purchase 2x hair milk that Tiziri kindly pointed out to me and the body bar that also smells like sherbet and sunshine. My sister bought the same body butter with the tin.

Overall, the experience was one I will not forget. It meant a lot to be seen and considered in such a kind and generous way. The ladies were authentically kind, friendly and wanted to elevate our experience. I would like to offer my sincerest gratitude and hope they are remunerated for their exceptional customer service.

I recently tried the Snow Fairy bath bomb and it turned my skin pink and brought me out in a very itchy rash. Far too severe!

Had a lovely experience at lakeside shopping centre lush, as I was met with Nicole who was very knowledgeable and helped find specific products relative to my situation. Communication was outstanding explaining every ingredient and what effect they have on your skin.

In addition, she made us aware of partnerships and charitable contributions avaliable which opened our eyes to steps that the company is taking to help our communities. For example recycling as you can bring in empty used tubs and get 50p for each which give people the incentive to recycle.

I am very happy with the service provided by Nicole and would love to come back again!!

Need to train there staff better coming out and having a go at people doing their lawful protesting in the town , my family and friends will avoid this place

Review for Victoria – Lush, Bromley Glades

I just had to write in about Victoria at your Bromley Glades store because honestly the experience she gave us was just brilliant and I didn't want it to go unnoticed.
I came in with my three kids — which as any parent knows can make shopping a bit of a challenge — but Victoria was absolutely fantastic with all of us from the moment we walked over to her. She was warm, fun and just had this brilliant way of making everyone feel included, kids and adults alike.
She took so much time with us, showing us loads of different products and actually letting us try them properly. It never felt salesy at all, it just felt like she genuinely wanted us to find things we'd love. She set up this amazing glitter station for the kids and honestly it was such a lovely touch — they were completely in their element and so was I!
Because of how she approached everything I ended up buying way more than I planned to, but I didn't mind one bit because she'd shown me why each thing was worth it. That's a rare skill and she made it look effortless.
Victoria is honestly the reason I'll be coming back to that store. She made it such a positive memorable experience for the whole family. Please make sure she gets recognised for this — she was just outstanding and you're lucky to have her.

We had our daughter’s party in the Norwich branch today - hosts Alex and Lola were fantastic! From start to finish all the girls were captivated and loved making bath bombs and playing games. Parents also had a hand & arm massage which was a lovely added extra (all included in the party package). Amazing value for money and the party bags were amazing. Highly recommended lush parties and lush in general, lovely staff who kept coming over to ensure we were all ok. Thank you lush Norwich for making my daughters party so special 🌟 Alex and Lola, you are a credit to the store.

Chelmsford store, rude staff, didn't acknowledge us, one member of staff on her phone. Asked about other products told' no that's it'

We’ve been visiting the lush in Glasgow for the last 2 years and the staff is always amazing, helpful without being pushy and just always very enthusiastic and friendly. It’s beautiful shop and you can tell the staff love working there.
Last Sunday, the staff at the Glasgow shop gave my fairy loving daughter Amelia an amazing experience in store, the girls were so fabulous and thoughtful we were just blew away by their kindness. She had her makeup done (sorry I didn’t catch your name) then made bath bombs with Isla, who I believe organised this experience for my daughter with the help of other staff members (and her grandparents).
We left feeling very special, and of course we bought some goodies too.
Thank you to Isla and the staff at the Glasgow store, we truly appreciate what you did. Until next time!

Hi I just wanted to write a review for your Southampton Westquay UK. branch of Lush, specifically for Jesse a wonderful member of staff who helped me find my perfect fragrance. Jesse is so knowledgeable and friendly she spoke to me with such enthusiasm about scents she liked and wore, without even knowing that I myself work with fragrance. Her enthusiasm was a breath of fresh air and so lovely to see. Her customer service is A* and such a sweetheart. I will be coming back to shop instore

Tolle Geburtstagsparty meiner 12 Jährigen Tochter erlebt. Die Mädels gingen fein duftend und Happy nachhause.
Eva und die Lush-Kidsparty kann ich nur empfehlen.
Auch die Rückmeldungen der Mütter meldeten begeisterte Töchter. 😊

Visited in-store in Bristol and the staff couldn’t be more lovely!! Thank you for everything you do :) :)

Today I was shopping in your store in the Trafford Centre and this amazing worker called prat was very kind and helpful he even showed me the gift sets and the most bought bath bombs and bath bars please make sure he could possibly see this thank you ever so much

Lush earned their five stars today, we received our lush package unfortunately damaged in transit. As lush package’s environmentally friendly this does sometimes happen. I called the customer care number listed on their website and got put through within a minute to a really lovely representative called “Zoë R”.

She was really understanding and immediately offered to help us, I sent over a few pictures of the damage and right away she offered us three options, a full refund, a full replacement, or in store credit.

I went for the replacement option, and Zoë was kind enough to upgrade our delivery to next working day so we received our proper order next day delivery and didn’t have to wait. I can’t speak for everyone’s experience but I can say Zoë was incredibly helpful, and if the other representatives are the same then I can only imagine we’re dealing with a company that genuinely cares about their customers. And just to make it clear, 7 minutes from point of call to send images, review images and have a full replacement shipped, great effort.

Bought a facial mask and not only did it have “hair” in it but smelt OFF !! Then sticker was placed over another with different date ??
If I wasn’t going on holiday next day I would have taken it back . Bought other products and only good thing was the face cloth ..

Disgusting shop spreading anti-white propaganda