Lumie Anmeldelser 

2 039
•
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Not great customer service - our daughters Glow 150 developed a fault. Lots of back and forth on how it was in “demo mode”, despite us being clear it wasn’t. Rather than replace it, they asked for i... Vis mer

Vurdert til 5 av 5 stjerner

Our Lumie Glow 150 developed a fault with the power button, which made it a little harder than usual to set the time. We contacted Lumie, and they arranged for it to be swapped with a replac... Vis mer

Vurdert til 5 av 5 stjerner

L'entreprise Lumie sont vraiment top. Le colis à été livré par Collisimo France, et la c'est vraiment pas top, eux m'ont affirmé que le livreur m'as livré en main propre, alors que j'étais à 25... Vis mer

Vurdert til 5 av 5 stjerner

I didn’t get to use it for long before my adult daughter stole it and took it to university. She uses it as a calming bedside lamp as well as an alarm (well, I’m assuming she uses it as an alarm, alth... Vis mer

Informasjon om virksomheten

  1. Lampeforretning

Skrevet av virksomheten

Founded in 1991 in Cambridge, Great Britain, Lumie’s been researching, designing and developing light therapy lamps for over 30 years. We even invented the world’s first-ever wake-up light back in 1992! With great expertise comes great responsibility, and we are on a global mission to empower you to tune into your natural rhythms for best-ever sleep, mood and energy. Light keeps your circadian rhythms on track so that your routines (i.e. when you eat, work, and sleep) are aligned. Without strong light cues, everything can go out of sync. Lumie light therapy lamps, such as wake-up lights and daylight lamps, help entrain your brain to the 24-hour light-dark cycle, especially when you’re stuck indoors with little exposure to natural light, or when mornings are dark and the days are short, like in the fall and winter.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,8

Alle anmeldelser

(2 039)

9 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Very disappointed Customer

Unfortunately Lumie, I have to say you totally failed to meet this Customer's needs on this occasion.
Having just bought two new tubes online from Lumie for my SAD lamp early in December 2023, I unexpectedly had to put in another order just before Christmas. Couple of days before Christmas, my young kitten managed to leap up onto the dining table, got himself tangled in the wires of my LUMIE SAD LAMP and pulled the whole thing off the table!! This caused front plastic protective case on the lamp to become detached and the impact caused one of the lamp's tube to be totally shattered - sending tiny fragments 'flying' everywhere!!
My lamp is such a Godsend through the dark, cold days of Winter - effectively keeping very low moods from overwhelming me.
I was really disappointed to discover LUMIE had completely shut down over Festive period - so it would be at least 3rd January 2024 before anyone even looked at my order. Come on LUMIE - I find this to be a very poor service for a company like yourselves who pride themselves in selling products to assist people's health & wellbeing. I rely so much on my Arabica SAD lamp - I'm sure many other people are the same.
Surely you can at least allow a company such as John Lewis, where I purchased my lamp several years ago, to sell replacement tubes to your customers??!! At least they never let their Customers down by CLOSING for lengthy periods of time. Likewise courier companies & Royal Mail still work over Festive period. I work for the Scottish NHS - reliably providing care 365 days every year to meet the needs & wellbeing of our patients!!

23. desember 2023
Logoen til Lumie

Svar fra Lumie

Hi there, thank you for your review. Sorry to see you have only given us 1*. Like many other companies we close over the festive period. Your order for 1 bulb was placed after closure and it was sent as soon as we opened again in the New Year. I'm sorry for the inconvenience caused on this occasion. Any urgent emails are responded to over the Christmas break, but our warehouse is closed and unable to send any orders. Sorry you feel this warrants a 1* review. However we are pleased to hear you receive the positive benefits of using your Lumie lightbox. That's great news. Kind Regards, Lumie

Vurdert til 5 av 5 stjerner

Just brilliant

I have to say I was hesitant when I thought about spending nearly £200 on an alarm clock (I think I share that feeling with a lot of people) but… i can honestly say, it’s changed my mornings to be a much brighter, happier way to wake up into the dark mornings. Not only have I learned to HATE my standard alarm but I also really struggle in winter months. This alarm clock means I can wake up in peace with ‘natural’ light and I wouldn’t say I look forward to the morning- but I’m nearly there. It’s a god send and I wouldn’t be without mine now.

29. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Back light would make if 5

General operation is fine and it does what it says. The only problem is the controls too easy to over lap and impossible in the dark as no form of back light.

8. desember 2023
Vurdert til 4 av 5 stjerner

Worth its price

I received the product in the time mentioned. The packaging was very good as was the quality of the product.

When I bought the S.A.D lamp I didn´t expect that it would cure my depression. I expected that it would give a ray of light during the grey, cloudy winter days.
The lamp gives a light of 20.000 lux. It is a lovely companion during the long hours that I spend at home, especially in the kitchen. I don´t spend only 30 minutes near it in the morning. I keep it on, at a longer distance and it gives some cheerful brightness in the environment which helps keep my mood steady.

3. desember 2023
Vurdert til 5 av 5 stjerner

My daughter loved this lamp

I bought this for my daughter as a Christmas present and she says it has transformed her morning.
The light slowly takes her room from pitch black to morning light and allows her to move from sleep to awake faster and feeling much better.

13. desember 2023
Vurdert til 5 av 5 stjerner

Great products

It was easy to order the Lumie alarm clock and Lumie light on the website. Delivery was quick and the items arrived well packaged.
Both products seem to be helping and they feel as though they are giving us a bit more energy. We feel more awake and the alarm clock light helps my daughter to wind down at night.

4. desember 2023
Vurdert til 5 av 5 stjerner

Service client reactif

Achat initial en FM, changé pour DAB.
Livraison dans les délais annoncés. Retour facile, léger délai du fait des fêtes. Aucun souci par la suite, très bonne réactivité du service client.

28. november 2023

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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