LUCAS DIVING Anmeldelser 

I found the new Perdrix 3 available at a fair price with this seller. Easy to purchase and quick delivery in Ireland.

Super fast delivery and very good communication!

Fast shipping to Switzerland and great prices. We bought a dive computer and BCs for the kids, and everything arrived in time for our trip. Easy, efficient, clear, and good value. Thanks

I absolutely loved the website and the shopping experience. Delivery to Spain was incredibly fast, and I was so impressed with the service that I was even planning to fly over and shop there in person.

Everything was excellent until I unfortunately had to make a warranty claim.

My Suunto Tank POD failed during my very first dives with it. I contacted both Suunto and Lucas Divestore for assistance, and both advised me to send the unit in.

Since I purchased the Tank POD from Lucas Divestore, I believed the quickest and most straightforward solution would be to process the warranty through the retailer. Unfortunately, that has not been the case.

It has now been over a month, and I still don't have my Tank POD back. Even more frustrating, neither Suunto nor Lucas Divestore has been able to tell me where it currently is, whether it is being repaired or replaced, or when I can expect to receive it.

Instead, Lucas Divestore tells me to contact Suunto, while Suunto tells me to contact Lucas Divestore because the warranty claim is being handled through the retailer. As the customer, I feel caught in the middle of two companies that should be communicating directly with each other.

This has been an extremely frustrating experience with what was practically a brand-new product. I expected a premium level of after-sales support, especially for a warranty claim involving a manufacturing defect.

I genuinely hope this issue is resolved soon. Until then, I cannot give a higher rating because my experience with the warranty process has been very disappointing.

Simple process on the webpage, fast shipping and delivery.
Prefect service!
Thanks!

Perfecte service van Lucas Divestore. Ik belde hen voor een aanpassing die niet mogelijk was via de website, en het werd meteen in orde gebracht. Daarna kreeg ik regelmatig updates over de status van mijn bestelling, en het werd netjes geleverd (en nog goed ingepakt ook).

They send the order real quick.
The diving mask was packed carefully and propper!
The prescriptional lenses were already installed, super service!
I am very satisfied about Lucas Diving.
Soon I am going to buy an additional diving torch. Probably also at Lucas Diving!

Best regards,
Raoul Claessen

Prachtige Citizen Prospex Blue Ocean gekocht voor de beste prijs. Ook even contact gehand met het bedrijf en keurig te woord gestaan. Hier ga ik vaker online snuffelen!

Très bien. 👍🏼

todo perfecto muy buena atención 100% recomendable

Quick, punctual and accurate service. Goods arrived in Prague 2 days after the order was placed, nicely packed.

One item turned to be not immediately available despite the listing, that was clearly communicated together with available options. I chose a refund, which was posted to my credit card the next day.

The only downside I noticed was the declared "price match" policy which is not respected. All my e-mail inquiries about it were ignored.

Vraiment super merci .
Vous êtes très réactif pour répondre a toutes interrogations.

Merci beaucoup.

Le masque facial est génial je ne regrette pas mon achat.

Erg tevreden!! Zeer aangename en behulpzame customer service! Goed bereikbaar zowel telefonisch als per mail! Aanrader!!

I bought a Reliefband that was delivered with a manufacturing defect. I had to return it at my own expense because Lucas Divestore refused to issue a return label, despite their legal obligation to do so. I received the second Reliefband, which also had a manufacturing defect. This time, the store did issue a return label, but it was very difficult to get a refund for the product... I even had to get my bank involved. This whole process was highly unpleasant, time-consuming, and in the end, I was left with a €38 loss.
​The after-sales customer service is very slow and unpleasant. I strongly advise against buying from this store. If anything goes wrong, it is almost impossible to get problems resolved in a satisfactory or legal manner.
​I'm giving it one star because I can't give it zero

Entrega del producto según tiempo programado.

Satisfaite de ma commande et des tarifs effectués. La livraison et le suivi se sont très bien passés. La qualité des prix est irréprochable. Merci je recommande

simply everything was perfect. received the reg. in Hungary 5 days after the order

I had a great experience with Lucas Dive Store, both online and in person.

I first made an online purchase, and the whole process was smooth—clear communication, fast response, and the items arrived exactly as described. It gave me a lot of confidence in their service.

Later, I visited the store directly to buy scuba diving equipment, and the experience was even better. The staff were friendly, knowledgeable, and took the time to explain the products without being pushy. They helped me choose the right gear based on my needs, which I really appreciated.

Overall, Lucas Dive Store offers reliable service, quality equipment, and a professional yet welcoming atmosphere. I would definitely recommend them to anyone looking for diving gear, whether shopping online or in-store.