Love To Be Natural Anmeldelser 

I've ordered in the past no problems, however this time its been shocking.
I ordered a month ago, order acknowledgement came through perfect - since taking my money all down hill.
No email to say my order was partly out of stock- upon chasing 2x weeks into my current ongoing wait, they emailed back apologising and they would issue the same item different colour.
Guess what another 2 weeks later and still no delivery and no emails.
Uv50 hats for my baby spending over £30 for quality rather than your standard shop.
What a joke this is. I'll update my review in another month when I'm probably still waiting!!!!

Really quick and easy transaction from purchase to delivery. Especially helpful during this time where I can't get to any shops. Packaging was recyclable which I thought was brill. Delivery took a couple of days but I expected that.

Still waiting on refund after 4 weeks!
Two maternity coats were ordered to arrive 13th Feb 2020. They arrived late from Royal Mail and I wasn't in to sign for.
Therefore I bought a coat from another high street store and returned the coats to Love to be Natural. This wasn't as straight forward as I expected because I had to get authorisation to return which took an age. This was the first thing that seemed strange as returns are usually an easy process. Anyway given that they appeared slightly particular with returns I decided to send back Special Recorded Delivery guaranteed before 1pm. The coats arrived back with Love to be Natural on the 24th February 2020 and I have the tracking details to prove this. The refund should take 10-14 days I was informed. Well it is now the 24th March and I have not yet received a refund. Love to be Natural owe me well in excess of £300 and I need this money as we are expected out first child within the next few weeks. I am stressed and upset that they are ignoring my requests for a refund. I have informed PayPal and my next port of call is the small claims court to seek legal action.
(sent on behalf of my girlfriend)

Great service, fast shipping, amazing product.

It was the live chat after sales help with Beth that was really impressive - I had question after question of whether or not I was using my sling correctly, I sent her photos of how I was using it and positioning of my baby, and she gave me hints and tips as to what adjustments I should make. I basically had a free consultation, she was amazing! Thank you!

Very poor communication

I ordered a coat on the 31st January and after waiting a week hadn’t heard from them about my coat being dispatched. I emailed and again heard nothing. I emailed them a 2nd time and eventually someone got back to me and told me my coat had been dispatched “some day last week”! No tracking number and no specific day given.
Another week went by and finally my coat arrived. It was lovely and great quality but unfortunately it was too big. So I emailed them again to enquire about refunds or exchanges but again I heard nothing back from them.

Their products are great but a lot of work needs to be done on communication.

Really pleased I purchased my sling from love to be natural!

I wanted to get one for my new baby but was in two minds where to buy it from. I would usually shop at amazon or somewhere but I knew that they wouldn’t be able to help if I needed help with using it or offering advice on the best one to get.

So I purchased my Tula from here and it’s amazing. Great help via chat before purchase, easy to order, great comms and fast delivery.

Great website, great selection, and £5 off my first order. Nice!

Very speedy delivery (it arrived the next day on Saturday morning), item exactly as described, all beautifully (and environmentally) packaged with a sweet little handwritten note.

Just what a new mum needs!

Excellent products, efficient delivery, polite, helpful and speedy responses to query, plus £10 off my order which was a real bonus and greatly appreciated. Overall very impressed and definitely recommend.

Love To Be Natural are amazing, especially Beth who helped me carry my newborn who was born prematurely at 28 weeks.

I am so glad that she was available to help me choose a sling, and to help me carry my baby properly; I don’t know what I would have done without her. She literally changed my life, and my ability and confidence as a mum!!

Honestly, I’m so fortunate that she was there to help me; it almost moves me to tears just to think about how relieved I was when she showed me what to do and to help. Nothing was too much trouble, she was kind and empathic. I feel so lucky!

What would I have done if I had bought my sling from Amazon or John Lewis?!? Phoned them up asking for help?! The value and services that companies like Love To Be Natural and people like Beth offer is amazing, they are literally changing people’s lives for the better, at a time when they often need help the most, and for that I will be forever grateful. Thank you from the bottom of my heart! Alex xx

I never write reviews but feel compelled to, because if I had seen the bad reviews on here beforehand I never would have bothered ordering from them. I ordered my daughter’s Christmas presents on the 29th November. They hadn’t arrived by Dec 13th, so I emailed to enquire about it’s whereabouts. I got a reply on Dec 14th saying that I had to wait until two weeks (2 more days) had passed from the date of dispatch (which was Dec 2nd) before they considered it to be lost, upon which they would then re-dispatch my order.

When I then contacted them on this date, I was then told that they had none in stock to re-dispatch to me and by the time they replied it was the 17th December. I then had to send another 4 emails before I got a reply, in which I requested a refund, clearly stating this was so I could order with another company. I explained that I did not have the funds to re-purchase the items and so needed their refund in order to get my child’s present for Christmas. They agreed that it was lost and I would receive a refund. No refund was sent. I emailed them again on the 20th and on the 30th requesting a refund and got no reply. I only received a refund once I started a claim through PayPal. This was on the 2nd January.

The parcel then turned up on the 13th January so I emailed to say it had arrived and how could I return it. I was then informed that I would have to cover the cost (£14) to return it (it was heavy wooden toys) because I had already received a refund, or I could keep it and they would take payment from me.

Never have I dealt with such an unprofessional company on so many levels, before then being told that I either need to pay £14 for them to receive it or I have to buy it. I clearly stated when requesting my refund that I would be buying this from another company, so that I could give it to my daughter on Christmas Day. I have yet to receive a response from them. Utterly disgusting way to treat your customers.

Hit and miss - one order arrived fine and another didn't arrive after waiting over three weeks. Communication is shoddy, they sometimes reply to emails, sometimes they don't. Their phone number doesn't work/is fake. Wouldn't bother using them.

I ordered this on a Monday, chose standard free delivery and it was delivered to me the very next day. Super fast, packaged beautifully and in great condition. A lovely item that was described perfectly on the love to be natural website. A great personalised service.

The 100% eco packaging was a big plus, and I think more companies should follow their example :)

Very happy with quality, price and service. Highly recommended.

I am new to baby wearing and a little overwhelmed, so prior to my purchase I bombarded poor Beth with questions by email. She was extremely helpful and I selected a wrap. The wrap arrived promptly, well packaged and reflected the image well. The quality of the product was better than I expected (for the fantastic price) and the instructions are very clear.

I had a very shocking experience with this company. I ordered several slings to compare fits (they assured me when I contacted them that this was fine and I could return those I didn’t want). I’d never used one before so this made me more comfortable with the online order. They sent the slings in separate orders as they didn’t have them all in stock and decided to use the arrival of the first sling as the date of receipt to start the return period (even though I contacted them to say I’m still waiting for part of the order). I never received the other sling and was never refunded for the first two. I couldn’t return the first two as I wanted to compare it with the third and also didn’t want to pay for return shipping more than once. They said they would issue a credit note which I didn’t want as I just wanted a refund and not to buy anything from them again. However, I never even received the store credit!! My baby also arrived early and we both were recovering when all of this happened but the company was not understanding in the least or communicative (you cant even get in touch with them easily). It was sadly the worst retail experience I have ever had. Thankfully my bank opened a dispute and kindly refunded me for the slings. I hope no one else will have an experience like this when trying to prepare for their little ones. I also posted my review on their site and it was quickly removed. They seem to just feature the five star ones in contrast to the many very negative ones on here (so very dishonest). This company needs to be seriously looked into. Please be careful.

I have had a terrible experience with this company, and their zero customer service!!!! I can’t get in touch on the phone, or on email!!! They owe me a refund for a product which was never received, and after countless weeks of waiting I finally resorted to sending a message on a social media post. The next day I received a reply saying they would issue a refund, and still nothing a week later!!!! I will be going to my bank to see how I proceed next. I strongly recommend you avoid this company and tell everyone you know to avoid them too!!! They are by all accounts extremely dishonest! I’m shocked to read so many reviews similar to mine. Very, very sad to see a company that supplies products to new parents behave in such a terrible way!

Great advice before purchase, easy to order, and great after sales too. I couldn't get my new sling to work and Beth was able to help on a live chat. Knowledge and expertise second to none. Thanks again Beth!

I just wanted to say how amazing Beth was at my consultation.

Her knowledge and understanding were incredible, not to mention her patience and compassion! I had booked a 1hr consultation but it took me over 2 and a half hours before I was finished, as I had to keep stopping to feed my 2 week old.

We agreed that a Tula Free To Grow would best suit my needs. I also asked for advice whether or not my husband could use the carrier as he is 6ft 4! And Beth said it would be fine, and gave specific instructions on how he should wear it.

I'm not practical at all, so was a bit worried about using it correctly myself, but with Beth's help and advice it's great.

Overall I'm so impressed and thankful for her time and patience :)

Brilliant service from start to finish. A personal shout out to a Beth who was so helpful in helping me make a choice!

All items delivered promptly, with good communication about status of order. Would order from Love To Be Natural again.

Fantastic - ordered at 3pm on Friday and received it by 9 am on Saturday. That was with free delivery. Couldn’t ask for better!