Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Placed an order in January for over $400 and paid extra for overnight shipping. I never received the order. Australia Post tracking only showed that a label was created, with no parcel lodged or deliv... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

The Madison Dress (Blue) dress was absolutely amazing. Material is great quality - though would only recommend wearing it in cool and cold weather as it’s thick and in the midst of summer you will sw... Vis mer

Vurdert til 1 av 5 stjerner

Bought a dress that i needed for a wedding and after chasing them several times on the status of delivery wasnt having much faith that i would get it in time. I asked for a refund and got told i coul... Vis mer

Vurdert til 5 av 5 stjerner

The dress was absolutely gorgeous-the fit, fabric, and design were perfect! I felt like a princess the moment I put it on. The only downside was the packaging-it arrived in a plain postage bag, and I... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Opplysningene stammer fra ulike eksterne kilder

LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

158 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 33 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I ordered an overnight delivery and I…

I ordered an overnight delivery and I asked about it today and then I was accused of a bunch of things she called me. Shameless. She said a bunch of names to me when I got her on Instagram and something that was posting down and then gave me no more information infomation now me and my sister are both out not having anything to wear for the night so I was insulted and I paid for something and I didn’t get it so if I was I had bought from this place but a few years back before Covid, so I don’t know what the business is doing now but I don’t stress. It’s not reliable and you may get names.

14. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra LORETA

Hi Jessica Roe,

As we mentioned on Instagram, your order is scheduled to ship on Monday, yet you continue to call us a scam. While your order was delayed by 2 business days, this does not constitute a scam. Your order has been dispatched already, and you should receive in next 48hours. Had you approached the situation reasonably, we would have been happy to arrange a local drop-off, but instead, you were abusive toward our staff and didn’t allow us adequate time to respond.

You have been a customer since 2021, with four previous orders and no issues. However, this time, you have been extremely unreasonable and disrespectful.
Within just 3 hours of your initial contact on Friday, you left negative reviews, spammed our Instagram with “scam” from two accounts, and sent a threatening email. You then escalated further by swearing at us on Instagram. All of this in just 3 hours.

We expect the same level of respect that you would want in return. With over 80,000 orders processed, we take pride in our service and professionalism. While we understand frustrations can arise, we do not tolerate abusive behavior towards our team.
Here is some of the content you sent us: (there is more);

https://www.kapwing.com/67b286877fbbfc5b7c2dd5a2/studio/editor/sharing

Regards,

Fiona Carson

Vurdert til 1 av 5 stjerner

Worst customer service

I made 2 purchases with next day delivery. They sent out 1 and not the other. When I asked for my money back and to cancel the order on the item they didn't send, they refused and only offered store credit for their mistake 5 days later.
I disputed it with my bank to get my money back because they stopped emailing me. I also asked for a return slip to return the other dress as it was not the right size and they completely ignored me and now it's past the 14 day return windows and I can't return it.

Disgusting customer service and lazy workers who can't be bothered sending out orders. Don't ever shop here.

1. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra LORETA

Hi Courtney Thompson,
Thank you for you review, I see you've placed 3 orders with us. I’m truly sorry for letting you down with your third order.

I understand there have been several exchanges with our customer support team. While we acknowledge the delay with your order, I want to assure you that our team is dedicated and hardworking. As a small business, unfortunately, mistakes can happen, but we always strive to provide the best service possible.


Unfortunately, in 2024, unforeseen circumstances impacted our shipping times and customer support, and we deeply regret the frustration this may have caused. Since 2016, we’ve prided ourselves on prompt dispatch and reliable service, and this situation is not reflective of our usual standards.
If you need further assistance, please feel free to reach out directly. If you wish to return your purchase, I’d be happy to extend the return timeframe for you.

Regards,
Fiona Carson
fiona@loreta.com.au

Vurdert til 1 av 5 stjerner

Do not buy from this store!!!!!!!

Do not buy from this store!!!!!!!! Worst costumer service ever. Completely unapologetic for their mistakes and do not communicate when items are delayed. I have been waiting for a whole year to use a store credit as they had limited range. I had the credit in the first place because I bought a dress and it was taking to long to arrive and was given the express range option which I took given I had an event. When the dress arrived it was too large and I needed to exchange to a smaller size. The store made me buy another dress and o returned the large dress. Took a whole month to issue a store credit as they would not refund me. Then I attempted to buy a track suit and they sent me the wrong sizes (not as my order) and I had to return them to get yet again a store credit. Now bought a dress 17days ago and after following up for days said it won’t be until the end of month and refuse to refund me!!! They have extremely poor costumer service bad returns policy and cost me money as I had to return the items via post at my own cost!! Even the order they made the mistake on!!!!!! BUY AT YOUR OWN RISK

4. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra LORETA

Hi Marlene Lage,

I am sorry to hear that our service did not meet your expectations.
Your recent order was delayed because the item you purchased had a delayed dispatch, as noted in the product description. However, upon checking, I can see that it has now been delivered.

For faster shipping in the future, please choose from our 24-hour collection, where we offer some of the fastest delivery times in Australia, including same-day delivery in Melbourne, even outside business hours.

Let me know if you need any further assistance.

Regards,
Fiona Carson
fiona@loreta.com.au

Vurdert til 1 av 5 stjerner

CUSTOMERS BEWARE

This is the worst company I ever dealt with I have bought 4 dresses from Loreta on the 23 July 2024 I received 2 dresses after two month later, and those two dresses are cheap rubbish and terrible material and I'm still waiting for my other two reminding dresses. We are now in 19 of October. CUSTOMERS PLEASE BEWARE

19. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra LORETA

Hi Mimi,

We’re sorry for any inconvenience caused. I’ve reviewed your order, and all items were delivered last year. If you need to return anything, please reach out to me directly, and I’ll be happy to extend your return period.

You’ve placed 4 orders with us since 2022, and we truly value your business. We hope you’ll give us another chance.

Regards,
Fiona Carson
fiona@loreta.com.au

Vurdert til 1 av 5 stjerner

SCAMMER ALET!

SCAMMER ALET!! Never buy from this websiteI ordered a dress for my friends wedding. Ofcourse it was shipped late. No communication from the team. After i sent 3 emails they finally shipped my dress. I had to buy another for the occasion as Loreta was not able to send the dress on time as promised on their website.
And cherry on top was when they sent wrong dress. Absolutely hideous dress. I emailed them about that and they asked me to send the pictures of dress I received. After i sent them the pic,the team is MIA. Absolutely ridiculous. Please learn from my experience. Never buy from this site so that you dont wanna suffer like me.

7. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The most dreamy dress I've ever owned

The most dreamy dress I've ever owned! I felt like an absolute queen in my birthday dress. The quality is incredible, especially for only $400. It feel luxurious and far more expensive. I was also impressed with he customer care team; they responded to my email the same day and helped me find the perfect size, ensuring the dress fit me perfectly. The attention to detail and craftsmanship is outstanding. I can't ask for more from Loreta, except perhaps more sales and a wider variety of styles. It's clear they take pride in their work, and it shows in every stitch of this beautiful dress. I highly recommend their dresses to anyone looking for high-quality, stunning clothing that makes you feel special. Looking forward to seeing what new designs they come up with next!

21. juli 2023
Vurdert til 5 av 5 stjerner

I purchased the Cinderella heels

I purchased the Cinderella heels, and OMG, I truly felt like Cinderella! They sparkled all night and were incredibly comfortable. The shipping was impressively fast, taking only two days to Chadstone, Melbourne. The packaging was beautiful, adding to the overall experience. I can't fault Loreta at all! The team was very kind and sweet in their emails, helping me with sizing and shipping times. Their customer service is top-notch, making the entire shopping experience wonderful. I highly recommend Loreta and will definitely be shopping with them again.

18. november 2023
Vurdert til 5 av 5 stjerner

Cara deserves an outstanding award

Cara deserves an outstanding award! I emailed the team about an extremely urgent order at 8 pm on a Friday evening, and to my surprise, I received a response by 9 pm. I kid you not, I got my drees by 11 pm that same night. Their staff offers a same-day delivery option and delivers until midnight, which is incredible. To say I was blown away is an understatement. The dress was next level in terms of quality and style. My sister was so impressed that she placed her order immediately. Loreta is one of the most underrated brands out there!

9. juni 2024
Vurdert til 5 av 5 stjerner

Beautiful

Beautiful, and thank you! A special shoutout to Cara for saving my last-minute event. I placed an order at 4:10pm, and the post office had it within half an hour. I received my dress in less than 24 hours, which was incredible! The fit was absolutely perfect, and I felt so sexy in it. The quick turnaround and the attention to detail made all the difference. I can't thank the team enough for their amazing service!

7. september 2023
Vurdert til 5 av 5 stjerner

Absolutely my favorite online clothing…

Absolutely my favorite online clothing store! if you're in the know, you're shopping at Loreta. Almost all my friend own a Loreta dress, and we keep coming back for more. The entire process from browsing online to lightning-fast delivery was flawless. The product itself exceeded

7. september 2023
Vurdert til 5 av 5 stjerner

Stunning dress

Stunning dress! I absolutely loved my Dubai dress. It was thick, heavy, and really well made, giving me a perfect hourglass look. The exchange process was also super easy; I appreciated receiving the returns form directly, so I didn't need to email them.

3. august 2023
Vurdert til 5 av 5 stjerner

I waited three weeks for dress :( and…

I waited three weeks for dress :( and at first, I was a bit annoyed by the delay. However, it was a made-to-order dress. When it arrived, I was absolutely speechless. The quality of the dress was the best I have ever seen, and that's saying a lot, considering I regularly wear designer dresses that cost around $1,000. The craftsmanship and attention to detail were truly exceptional. I was so impressed that I've already placed a new order. I can't wait to receive my next stunning price!

22. mai 2024
Vurdert til 5 av 5 stjerner

to anyone in need of a special dress

to anyone in need of a special dress! I bought two dresses for same-day delivery on a Saturday evening, and they literally arrived at my door in just two hours! I placed my order at 7 PM and had them by 9:30 PM, just in time for my last-minute event. They delivery gets a 10/10, and the quality is absolutely next level. Just a heads up, their sizing is a bit generous, so you might want to size down.

4. juni 2024
Vurdert til 5 av 5 stjerner

I got the Draped in pearls dress from…

I got the Draped in pearls dress from Loreta to wear as my engagement party dress, and I was completely blown away by the quality. The craftsmanship and attention to detail were impeccable, far exceeding my expectations. On engagement party day, I received more compliments than i ever have before- the dress was truly a showstopper. The fit was perfect, and the design made me feel like a Queen. I couldn't be happier with my purchase, and I am so grateful for the exceptional service I received from Loreta. This experience has made me a loyal customer and I will definitely be purchasing from them again. Highly recommend Loreta to anyone looking for a special dress that stands out.

24. mai 2024
Vurdert til 5 av 5 stjerner

I finally found my favorite brand that…

I finally found my favorite brand that I can actually afford. I received my dress, but it was bigger than I expected, even though I provided my measurements. It was a bit disappointing since I ordered it slightly smaller to allow for adjustments. Despite this, I slayed the night with the dress-it was a showstopper!

5. mai 2024
Vurdert til 5 av 5 stjerner

I bought the majestic dress

I bought the majestic dress, this dress is absolutely gorgeous!! Paid only 800$, and the dress was more beautiful than my 10k wedding dress! I was blown away with the quality, and the pricing is so reasonable. I think loreta is most underrated clothing brand. My friends placed orders with loreta after seeing my dress, and they are blown away with the quality. THE ONLY DOWNFALL WAS THE SHIPPING times, otherwise everything was 11/10.

31. mai 2024
Vurdert til 5 av 5 stjerner

My favorite boutique for dresses

My favorite boutique for dresses. i really Like LORETA dresses, been getting them since 2017. I wish they had more new stuff, but their clothes are really good, and they have different styles that i always go back for. I'm gathering money for my next buy. I wish they had more discounts, but all my birthday dresses are from loreta. so good!

10. mai 2024
Vurdert til 1 av 5 stjerner

Unprofessional services

Don’t order anything from this place, very unprofessional customer services! Also don’t do overnight shipping they won’t t send it out till like 4 days later -.- what a joke and how unprofessional of them why have the choice of overnight when you can’t even send it out on time. I should have done normal shipping.
Sent many Emails with no replies regarding my order and to give me a refund for my overnight shipping. Been almost a week and still haven’t received it.

5. juni 2024
Anmeldelse skrevet uten oppfordring

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