Loganair Anmeldelser 

I booked a return flight for my sister to come home on Monday 9th payment was pending to find out that it had been confirmed and changed to the sun 8th. As it was comfired as this and I didnt realise until I when to rebook in for my Thursday flight to Edinburgh I have to pay extra to transfer on to the Monday flight I originally was trying to book for. Disgusting been told I had 24 hrs once I my confirmation email came through to query any issues I didn't look at the email till days later as I screenshot my flights times and didn't think anything would change. Not able to refund and has wrecked her trip now and she downy want to go a sshe has social anxiety and mental health disabilities and is afraid of something else going wrong so won't go so I have just lost 255 pound and my sister doesn't get to see her family. I don't have the 75 transfer fee until after she comes back and don't think I should have to pay when I booked for the Monday yes payment was pending but payment when through for the Sunday 8th. I did not agree for the payment to be for the 8th. DO NOT FLY WITH THEM THEY HAVE A SCAM TO GET OUT OF EVERYTHING

We had our flights from Dublin to Aberdeen cancelled in October. Ground agent wouldnt answer any questions, just said book a hotel and phone Loganair. Customer ignore line was closed by the time we got to the hotel. Phoned them first thing on the Monday morning, took an hour to get through to be told Wednesday is the earliest. Woman said our ground agent should have informed you, well he didn’t. Submitted out of pocket expenses, no alcohol claimed, only to be told they only pay up to £10 for an evening meal, knocked back breakfast materials purchased from Lidl!! The offer is half of what we’re claiming. They even said that “we opted to stay until Wednesday!” when in fact that was the first available flight. This is not over. Will never use them again and this is not the first cancellation or delay with them. An absolute joke.
Update 06/12/24. Reasonable seems to be their favourite word although it doesn't apply when trying to get reimbursed for spending on food and accommodation when your flight is cancelled. I submitted our reasonable expenses and they offered approximately half of what we were claiming and said they only pay £10 for an evening meal and £100 per room. These figures are not listed on their conditions of carriage and when the Ground Agent refuses to engage in conversation, gets arsey and then walks off saying book into a hotel and phone Loganair how on earth would anyone know what the room budget is. My wife booked a 2 bedroom apartment for 4 people and prices for rooms were increasing like sitting in the queue for Oasis tickets. The room was £245 for one night for 4 people. We did not claim for any alcohol, this would be unreasonable on normal business expenses. The much quoted EC261/2004 regulation they hide behind on their responses had not been met by them or their Ground Agent yet they completely ignored the quoted text. They increased the offer but foolishly accepted the receipt that included alcohol which I said I was not claiming for. I said it is not acceptable. They submitted a further increase that leaves us £210 out of pocket but said that is their final offer and it is reasonable, I don't call being £200 out of pocket reasonable. Civil court is the only way forward to recover our money. Believe the negative reviews you could be next.

Worst airline. I travel on it regular from Edinburgh and not once has it ever left on time. Every other airline is not delayed excep this one. They have a monopoly on routes so always plan for a day I. Airport for a 1.5 hr journey

My father died on Orkney so I booked flights through Loganair. I had heard about their compassionate fare policy, which states on their website that you can get 50% off the fare as long as you have proof of death.
I telephoned customer services with my father's death certificate as proof.
The ordinary fare prices for 4 return flights from Birmingham to Aberdeen, then Aberdeen to Kirkwall were £2,700. But you can only get compassionate rates on the Flexi plus fares, which are the most expensive fares they do. That came to £2,900 which is more than the standard fare. The guy in customer services said it should have been £3,600.
But 50% of £3,600 does not come to £2,900.
I wrote to them asking for an explanation but I have not yet had the courtesy of a reply.
Their compassionate fares are way off compassionate.
My father died. I was hugely upset and stressed trying to get my family to Orkney and to be charged such an extortionate amount by this airline just added to the stress and anxiety I was going through.
They have a monopoly as the only airline that flies to Orkney. And they clearly have no morals or shame in pretending to be compassionate and advertising discounted fares at a rate that they don't then offer.
I will be taking my complaint further and certainly won't be choosing them again.

Edited to take into account the reply, which states that the discount is applied before taxes. That is not what the section on 'compassionate fares' on the Loganair website states:
"Compassionate fares are 50% discounted from the fully flexible fare “Fly Flex +”, a discount applied to the total fare price (i.e also inclusive of taxes)."

See that? 'Total fare price' and 'inclusive of taxes'. Let the people reading this review make their own minds up as to whether to fly with an airline that contradicts itself.
OMG and they just changed the website! Seriously, they changed the website and pretended that it said exclusive of all taxes without realising that website history is fully searchable.

Can't rate this airline high enough.
The flight was cancelled 2 days in a row, however, they gave us first class treatment in Glasgow airport whilst we waited for a flight to be available. Hotel, breakfast, 3 course dinner.
It was like being on holiday whilst waiting for our holiday.
They responded to an email within 30 min and changed our return flight to a later time for free, giving us back a little of the time we lost in the beginning.
Here is a company that could teach every other airline what amazing customer service is 😊

After reading the mostly horrific reviews I was filled with angst right up boarding time expecting either a delay or cancellation for my EDI/NQY flight and although it was 30 mins late boarding we actually arrived just 5 mins late into NQY. Cabin is old and needs updating (to allow for charging ports) etc. Albeit it was a pleasant flight and the complimentary drink and snack was sufficient. Now I’ve yet to return on the 3rd November so will see what happens with that flight as I still don’t have a lot of confidence in them. I’ll be back!!!!!! The rating may change!
Returned 3rd November with another small delay of 20 mins so nothing too bad. Flying with them in February to Esjberg so hoping it goes just as smoothly. Just please update the aircraft.

Flight got cancelled from Dublin due to weather, understandably and we expected it so waiting for them to say how they would then deal with it and possible put on another flight but no. We had to rebook to another flight ourselves, there weren’t any. No one was at the airport to deal with the cancellation. Phone number was ringing out. Finally got through to someone and they offered us an another flight in 4 days time! Ended up getting a 2 hour bus to Belfast and flying home with another air line. Now have to claim refund. Really poor communication and service.

Discrimination - Denial of travel because of lack of acceptable ID
Flight Company -Logan Air
Flight number - LM0691
Date of intended travel -27th Sept 2024
Booking reference - 682 2304237999/1
Airports - Manchester T3 to Newquay
My daughter was traveling to Newquay on Friday 27th September 2024. Attached is a photo of my daughter starting her travel, you will see Wheelchair, bag, & handbag wrapped up against the cold.
She has been disabled since birth as she was born with cerebral palsy which affects 4 limbs, so she is a quadriplegic. Because of her disability she has been fully wheelchair dependant since her children were born 25 years ago. She called all the airlines to ask which would allow her wheelchair on board as her electric chair has a battery, so she needed to request if this was allowed in the hold. Logan Air called back and discussed her chair and the battery and agreed they could accept this.
When she reached the check-in, she was asked to provide ID.
She does not travel abroad – so she has no passport
She does not drive – so she has no driving license
She gave her Visa Debit card – but then they asked for credit card – she does not have credit card as her budget is only funded by her disability allowance
They then said we need 2 ID so she showed her online banking statement, but they refused!! They agreed the payment came from the bank account she showed them
She was turned away and told all the information is in the small print!!!
I am not saying she has been discriminated due disability however she has been discriminated due her economic position i.e. She has no credit cards due to her financial position; she has no photo ID as there is not a need for this in UK
Born in Britain yet refused transport within her country of birth due to no ID – can you think of groups that arrive in Britain without ID and they are moved around UK without any formal identification?????
Britain does not require photo ID as part of our constitution.
She has been refused a refund of her ticket as the staff say it’s her fault.
Logan Air – shame on you I will post this everywhere I can

If I could give less than 1 star , I would, they effectively dumped this 86 year old, disabled lady , with hearing loss on a station. to travel hundreds of miles on a train. ! disgusting people. then lied, and lied. to cover their tracks. avoid Loganair. last year they were up for sale. shame it didnt go through.

A few days before my flight, I needed some advice from customer services. I was pleased how quickly my call was connected to an advisor who answered all my questions and gave me useful information I wouldn't have otherwise asked for.

I hope all goes as well with the journey.

A massive thank you to Deborah who was looking after the cabin on my flight, she went above and beyond for me, I was flustered with all my motorcycle gear on such a small plane, she was so kind and helpful and did not stop smiling the whole flight, a superstar and an absolute asset to Loganair.
First time flying with Loganair! Absolutely first class experience and service second to none. From check in with the Menzies staff at Glasgow, the Loganair pilots and the staff welcoming passengers at Benbecula! So good, I’ll be flying over sailing in future! Thanks Loganair!

Excellent flight today from Derry to Heathrow, complementary tea,coffee,water, biscuit or chocolate bar.

First experience and very impressed, cabin tight but that is to be expected with only a 2 1 seat configuration.

Flight attendant Jacqueline was superb!

I flew from Edinburgh to Southampton and returned two weeks later. No problems whatsoever. On time staff at check in very pleasant and helpful. Cabin staff very good and attentive. Can’t understand the negative reviews. We had a first class trip both ways.

I flew from Liverpool to the Isle of Man and back today and had a generally very positive experience. On the way there the flight was delayed by nearly three hours and communication about that could have been better, but I understand that delays are unavoidable sometimes. Once on board it was a really good experience, I'm a very nervous flier and this was my first time flying in several years. I was very anxious particularly on the way there, but the cabin crew were incredibly helpful and reassuring. One in particular, who had only completed her training a few weeks ago, was brilliant and explained to me everything that was happening which really helped and made coming back that bit easier. All the cabin crew were very friendly and professional, absolutely couldn't fault them.

Flew with Loganair from Bristol to Aberdeen on Thursday and back yesterday Sunday 11th August 2024. Excellent service thoughout our checking in and on the aircraft, would certainly recommend and will fly with them again.

I flew from Heathrow to City of Derry airport. The flight departed and arrived slightly over three hours late. I have pictures showing the time of arrival on the arrivals board at City of Derry and have verified this with an independent flight tracker website.

Loganair are still claiming that the flight was only delayed by two hours and 41 minutes and have given me a screenshot from their internal tracking system, claiming that the flight landed at 12:56pm. Given that I know we were still in the air at this time, this tells me that their internal tracking system is inaccurate. Frankly, I don't think it's safe to fly with an airline whose tracking systems are inaccurate by more than twenty minutes, because I don't trust that they're passing accurate data to air traffic control.

Loganair's Customer Service Department have been unhelpful and have stuck to the party line, despite photographic evidence that they are in the wrong.

Do not fly with this airline.

I only found out by chance that Loganair had changed my booking without informing me. On contacting them I was told that it was the fault of my computer that I did not receive details of the change, however, I receive all of their other emails that they send me. The staff were not intersted in my complaint.
Now instead of flying from Glasgow we have to make our way to Edinburgh by public transport with suitcases , not something to look forward to for 2 older people., and I had to paid for an airport hotel.

TO ALL AT LOGANAIR WHO, THROUGHT THE DEVELOPEMENT & IMPLEMENTION OF POSSIBLY THE MOST DELIBERATELY OBSCURE CANCELLATION POLICY IN EXISTENCE - LOGANAIR DON'T HAVE ONE, BUT THEY'LL KEEP YOUR MONEY ANYWAY IF YOU CAN'T MAKE THE FLIGHT,YOU OUGHT TO BE ASHAMED OF YOURSELVES FOR RIPPING TWO PENSIONERS OUT OF £400. You have been groomed into doing the dirty work of company executives & shareholders by brainwashed managers & trainers & the only reward you will get for it is to be treated as badly. Your salary is paid on the back of other peoples misfortunes. Get out now, before you are pushed & find you have been ripped off too.

One of the worst airlines I have ever come across - overpriced, poor cabin, pilots are not funny.

Sort your stuff out and your customer service is shocking - reduce your wait time - employ more staff.

So bad so bad - don’t think anyone cares at Loganair - have they checked their trust pilot scores.

Comon the CEO of Loganair sort your operations

Absolutley disgusting company.

Flew just over an hour into Ireland mine was the only bag not delivered. As with all airlines you are their victim and they owe you nothing despite their legal responsibilities.

I landed at 11am there was a flight 4 hours after I landed but do you think they sent my bag? No no no.

The flight at 9pm however, oh yes now we've wasted an entire day of your trip and held you hostage at your accommodation waiting for a non existent phone call for your non existent baggage that you should have had in the first place.

Avoid this airline at ALL costs.