The Lettings Hub Anmeldelser 

I would not use this service again. The guarantor application process was extremely frustrating and demanded a level of personal, employment and financial information that I was uncomfortable providing.
The biggest concern was the data protection declaration, which referred to the Data Protection Act 1998 and suggested a £10 administration fee for requesting information held about me. Seeing what appears to be outdated information about something as important as data protection seriously undermined my confidence in the service.
I also contacted them because I had been told some parts of the application could be ignored, yet the system still prevented submission unless the supposedly mandatory information was completed.
The whole process felt unnecessarily complicated, inflexible and intrusive. I have raised a formal complaint and requested information about what personal data has been collected and how it has been used.
I can only assume the process is made difficult to promote their own guarantor service.

Jonathan is an example of how good Customer Service should be. He was clear patient calm and explanatory.

They ask for some much information and the portal is difficult to use. They are pushing out the gurantor and want the tenent to use their extortionate cost professional guarantor service.

Farhan was super helpful and friendly. He helped me to understand how home insurance works, especially since this is my first rented flat. Thank you so much!

I've received two emails from The Lettings Hub today to inform me 'We recently contacted you to let you know your monthly payments had been stopped and that your insurance policy would be cancelled if you did not contact us within 14 days.'
For background, our lettings agency used this company to vet us for one of their rental properties. As they offered tenants and pet insurance at a good price we decided to go with them.
It was a fiasco. Although the customer advisor I dealt with was very nice and helpful, the paperwork that was sent through kept displaying zeros for our insurance cost and zero for our monthly payment. I rang time and time again to try to get things rectified, even asking for this man by name. He tried desperately to get it sorted but the promised correct paperwork would arrive with nothing changed.
Ultimately, we gave up. As customers it wasn't up to us to keep chasing them to set up our direct debit correctly.
It's irritating then to get emails telling us we'd cancelled a dirext debit The Lettings Hub had never managed to set up.

I have the worst experience of my life with this referencing agency. Me and my partner are both scientist at the University of Manchester, all fully funded by UKRI. I am getting this 2 bedroom flat in Manchester. There is no single person handling a single case entirely it's so tiring to explain the details everytime. Every support person say different things.
My flatmate is an employee at the University of Manchester and he had a fixed contract till dec. We have provided a letter from the University stating that he is going to get an extension. They still rejected his appliancation by saying he is unemployed ( a person earning almost 3k every month) . We have provided the gurantor as an alternative and they are asking my gurantor to be also verified by the employer and HR ( which mostly company won't do because of their internal policies). My gurantor became guarantor for one more person in UK just last week with a different agency and he passed it in one day. All contacts details shared, house details shared, bank account details shared.These people are giving illogical reasons of not able to verify the documents if not provided the HR details ( which I negotitated multiple times with them, as my guantor has been passed 2 times by different renowned agencies in manchester) .Being a scientist, I understand how important it is to follow a strict protocol, but it should not be a mere tick box exercise. An AI can totally do this job and provide yes or no answer, but if this position was given to a human there is a reason for it as humans have still the power to be more rational and work according to the case.
This is so ridiculous as it's hampering our mental space too much and it totally feels harassment for being a responsible person.
We are going to the international office of the University and other legal authorities tomorrow as it's just feels so unnecessary and just a way of having money in their pockets by asking them to be the company gurantor.
Very disheartening 💔. Don't recommend at all.

If you're a letting agent or landlord considering The Lettings Hub, think carefully. My experience as a tenant was frustrating and raised serious concerns about data handling, communication, and unnecessary upselling.

Despite opting out, I received unsolicited sales emails and phone calls from third parties. The referencing process required extensive access to personal banking information, and I was subsequently contacted by companies offering services I had never requested, raising concerns about how personal data is shared and used.

They also made basic administrative errors, including incorrectly notifying me that I was moving out of a property rather than into it, and sent password-protected documents without providing the password or instructions to access them.

The expensive guarantor service felt unnecessary and predatory, with delays, limited alternatives, and little flexibility for tenants.

Following these issues, I submitted a formal complaint and Subject Access Request (SAR) to understand who my data had been shared with.

Their failures reflect directly on the letting agents and landlords who choose to use them. If professionalism, tenant experience, and data privacy matter to you, I would recommend looking elsewhere.

They have given us all the information and support. Great job!

I am writing this review to warn tenants and lettings agents about the predatory practices of The Lettings Hub.

Our group applied for a tenancy in London and submitted fully qualified personal guarantors in good faith. In fact, our letting agent explicitly confirmed in writing that my personal guarantor had already passed referencing. Weeks later, both of our personal guarantors were suddenly declared "failed" by The Lettings Hub—without providing a single piece of written justification, itemized feedback, or transparent financial evaluation.

Immediately following these unjustified rejections, The Lettings Hub demanded £3,323.08 (over £1,000 per tenant) for their proprietary "Professional Guarantor" service, holding our tenancy agreement hostage until the money was paid. Only one tenant in our group required an agent guarantor, yet they attempted to force three paid guarantor policies onto us.

This is an extortionate upsell tactic that relies on automated barriers and blanket rejections to trap tenants into paying thousands of pounds for unnecessary third-party services.

I urge all letting agents and landlords to avoid using The Lettings Hub. Tenants deserve transparency, not financial exploitation.

If you are a letting agent considering using The Lettings Hub for tenant referencing, be aware that their poor data handling and intrusive sales tactics reflect directly back on your agency.

My experience as a tenant going through their system was frustrating, unprofessional, and plagued by basic operational errors:

Aggressive, unsolicited sales call: Despite explicitly opting out and stating I was not interested in their utility switching services, they continued to hound me with sales emails and an intrusive phone call (which interrupted a meeting with a family that had recently lost someone).

Severe data accuracy errors: They sent an email to me telling me they were notifying utility companies and the local council that I was moving out of the property instead of moving in. Creating administrative chaos with energy suppliers and council tax before a tenancy even starts is completely unacceptable.

Incompetent document sharing: They emailed me my tenancy agreement locked with a password, but never provided the password or instructions on how to open it.

When an agency partners with a supplier like The Lettings Hub, tenants assume the agency endorses these practices. Due to their persistent GDPR compliance issues and disregard for opt-outs, I have had to issue a formal complaint and a statutory Subject Access Request (SAR) to find out who my data was shared with.

If you care about offering a seamless, professional experience to your tenants—and protecting your agency’s reputation—look elsewhere for referencing.

Editted following the response:

There were no details on how to open the document in the email. They admit to poorly written emails and passing my data to a third party without my permission.

Again, if you are a letting agent or landlord please look elsewhere. Their failures reflect directly on you.

Once again Tatiana managaed to get the job done in speedy time. She is celebrating being with the company for over 2 years. I asked her not to leave any time soon lol. She is a credit to the company. She will sort out a problem pronto if there is one, Well done again Tatiana your a STAR *

Sarah N Was so friendly professional and supportive in the whole application and throughout. She was answering every question promptly emailing and doing her best to move it forward as I wanted the process to be as smooth and as fast as possible. Thank you so much for going extra and beyond for customer experience & service 🙏🏻

If I could give 0 stars I would. The Lettings Hub are intrusive asking for much more fiscal data than warranted for both tenants and their guarantors applications. They reject guarantors without reason in order to promote the sales of their own professional guarantor service which is extortionate. You never speak to a human, it is all automated and therefore, if your financial background does not fit to their narrow constraints they will reject you automatically. If your parents are retired with ample savings, have had health issues and work part time or your relative is over 75 - they will reject you in a cold-hearted email, only offering their £600 service as an alternative. A disgusting service making vulnerable tenants feel unworthy of their families financial situations that don't fit the mould of a highly paying management role. Thoroughly unimpressed and I urge all lettings agents to avoid this service.

For my entire moving process all the staff have been beyond helpful and efficient. It has made moving so much less stressful. I've just had a phone call with a representative called Ben, who was incredibly friendly and helpful, making sure we had everything set up and offering us deals to get cheaper bills.

Cannot recommend this company enough.

The agent (who was as useless as TLH) for the apartment my son is renting through, uses TLH to “facilitate” the rental.

It is simply not fit for purpose for a muliti-tenant rental. Maybe where one person renting it works.

But also why do agencies pay these people?

Obviously as a tenant you cannot choose not to use these people. It as an agent or landlord I would avoid like the plague.

Personally give a personal service, invest in your systems and do it yourself.

I am not going to detail everything here, I have better things to do but my interaction with TLH has been a disaster from start to finish.

Nil points.

Looking for flats is very stressful.Also the referencing process can be very difficult and convoluted. It is not the case with Letting Hub. The customer service is excellent, the response is very fast, and the platform is very simple to navigate. Thank you.

They are not helping at all you moved into house and it's been month their staff made mistake and we don't have internet it's frustrating all the fees are taken but no internet as we don't have openreach and they sign us for openreach how professional. Don't tryst fake reviews.

Invoice email sent when we will have our internet nop no communication 😅

I was struggling to sign into my account and I called and was speaking to Barbara. She was very helpful and was able to fill out everything over the phone and saved a lot of time. Thank you!

Kim Sneeden is an asset to TLH!
She is always on hand with an query I have and is really knowledgeable within the industry. Thank you Kim for your assistance as always.

Finding a house in a new city is stressful enough, especially when you're trying to find the right place and navigate the rental process for the first time. As someone who pays close attention to detail, I really appreciated how smooth and reassuring my experience with The Lettings Hub was.

Their online system was intuitive, well organised, and flexible enough to accommodate different situations throughout the referencing process. What impressed me most, however, was that behind the technology there were real people who were genuinely willing to help. Whenever I had questions or concerns, the team took the time to explain everything clearly, making what could have been a very stressful experience feel much more manageable.

I also appreciated the additional services and trusted partners they work with, which made arranging everything for my move much easier. It felt like every part of the process had been carefully considered to make life easier for tenants.

Moving home is about much more than paperwork—it's about feeling confident, supported, and able to trust the people guiding you through the process. The Lettings Hub delivered exactly that. I would happily recommend them to anyone going through the renting process, and I'd also like to thank Cheffins for partnering with such a professional and customer-focused company.

Thank you to everyone involved!