LateRooms.com Anmeldelser 

Driving in areas on a whim can sometimes give unexpected delights.
Chepstow was a pleasant surprise and The Three Tuns was great.
The Castle carpark was right next door so easy parking to pay for, wasn't expecting a castle to be in the backyard either.
Friendly staff and a great Italian Restaurant 3 min walk away - breakfast was the best my 19yr old son has had on our whole trip away.
Great job to their staff!

Very good value if there had been a kettle with tea/coffee available in the room would off made it 5 stars

Good service thanks

Very amazing welcome and attendant especially by their Adrana and cat

The front staff was very helpful in securing a room, and that was greatly appreciated. I do wish I'd stayed in my car instead.

The hotel itself had a strange old smell (could use a filter) and the room itself seemed unused - it smelled like mildew and worse. The sheets showed signs of use because of white spots and a few brown ones. No clean sheets were available, and the blanket offered had what appeared to be several small round dead bugs (whether bedbugs or otherwise) folded inside. I suspect that room is generally not used except possibly by the staff. Luckily, I had items I could use as protective bedding.

The good, for possibly other rooms, is that there is plenty of parking and many doors - not much walking needed. The room was quiet, and the heating and air were good. There were many amenities, such as a refrigerator, hotplate, and dishwasher, with one-use items such as Palmolive. There were also ample toiletries by Dove. The bathroom appeared clean. There were many drawers for toiletries. The towels smelled, but there were two sets. There was also a blanket sealed in plastic in the cabinet. The bed was too soft but fine, and there were four pillows and a comforter. There were also blackout curtains. They could have provided more towels and paper towels (none were left). They could also have provided more plastic bags.

I cannot recommend the hotel because of the bad smell, lack of clean sheets, and dead bugs inside the blanket. But those are things that the hotel can easily change through an air filter, consistently thorough cleaning of all spaces, steam cleaning the carpets, and a policy of always changing the sheets.

Exceptional, friendly staff. Special acknowledgment to Amy on reception. This lady was so understanding of my circumstances and needs during my stay. Also got to mention the service engineer, upon arriving to my room, TV power was out. He sorted immediately, and was very friendly. As for the hotel and facilities. Excellent room, clean, shower was fantastic. The rooftop restaurant/bar is lovely, with fantastic views overlooking the city/gardens. The breakfast options was great, tasted good (maybe food could be a little warmer) but no complaints. As for the bar, maybe add more options than lager. I suggested Guinness as I can only drink alcohol that is not gassy, and for us middle aged/elderly guests Guinness does have its health benefits. Overall, I had a fantastic stay, and would definitely stay again and recommend to all. Enjoyable experience

I'm a concert goer who travels a lot and they always have the best deals on last minute rooms!!

Lots of choice and good prices, very easy to book *****

Easy to use site, instant confirmation of booking at a hotel we wanted to stay at which had no availability on various other sites accessed including the hotel’s own site.

Found what I wanted straight away

The room was clean and reasonably priced. I had a good nights sleep and the breakfast snacks were
very welcome.

I did have trouble knowing how to use the code to get through the front door and into my room but the car parking lady who was working next door helped me.

Very easy to use

Not professional at all. Charged me and took forcefully £27 from me for a service I didn't receive. Ref: A so called SUMMERFIELD HOUSE. That to me was a daytime robbery. You know yourselves if you are different from band of scamers.

Easy to navigate and best price for a very last minute boooking

Stated hotel had parking which was incorrect. Follow up from Laterooms also inaccurate as was informed hotel had discount arrangement with nearest multi storey which also turned out to be outdated info (hotel confirmed this deal no longer existed and hadn’t for some time)

Booking through the website is a bit complicated because of the many emails and the price of the room shown was in euros and when paying I was surprised that the amount was withdrawn in sterling, but I would like to say that the website is honest and the room is like the one in the picture

The double deluxe description on your web page is incorrect as the room does not come with a living room . I booked this as an anniversary treat so wanted this extra luxury. Disappointed when told by the Hotel that these type of rooms are Suites not Double deluxe as latebooking describes, and I had to take this up with them about this. What can you do to recompense me?