KLM Anmeldelser 

It's a strong disappointment seeing how this airline became worst than low cost airlines.
Beginning of 2026 I had a flight from LUX to LIM, with connection in AMS; the flight LUX to AMS was cancelled, which I can accept, but it was communicated 4 hours after departing time, when it was midnight in LUX. They did not provide any option. I travel to AMS by car to get my next flight around 10:30, I needed to discuss with the personnel because they removed me from the passenger list around 8:30. The second flight was delayed 3 hours, so I couldn't get my next flight LIM to TRU, hence I paid a new flight. I requested refund for the cancelled fight LUX to AMS and they refused. This an experience that I'll want to pass again.

Every time I fly klm I have the worst experience!

For our flight to Europe we decided to purchase seats in premium economy. The day before our flight, KLM changed aircraft and the new one did not have premium economy seats so we were placed in economy. Disappointed but not a huge deal. We were told the difference in ticket prices would be refunded after our return flight. We returned on July 23 and it is now August 23. No refund! I have sent numerous emails and messages on WhatsApp. On the KLM site it says the matter was resolved and refund provided. Not true! Communicating with this company is a joke! Not only is their customer service clearly non existent, they are also liars. We have flown with them before but never again.

I mistakenly booked a flight from Edinburgh to Beijing rather than Glasgow to Beijing. After a not so helpful WhatsApp chat where they only insisted I'd have to pay a £300 fee plus extra fare cost (even though booking it fresh was cheaper) I phoned KLM up and a very helpful person called Fikri offered and allowed me to get a full refund of the booking which let me book Glasgow to Beijing instead. So thank you very much Fikri!

I would particularly like to mention Yvonne Christine Amenyah who checked me in at Accra Kotoka International Airport on 20/08/26 to Amsterdam and then to Manchester. I asked to be upgraded from economy to premium or business but the flight was fully booked. She took her time and found me a seat in economy comfort to make my journey more comfortable. I was very impressed with how she handled my request and her pleasant and friendly manner. I watched how she dealt with customers in front of me and she had the same pleasant manner with them. I feel I need to commend her for her attitude. Thank you KLM. From Mrs M Appleby.

My baggage was delayed one day, and because we were a family and had one child under 4, we had to go buy clothes for the three of us because we have been traveling for more than 18 hours when we arrived in Czeck Republic . We bought normal clothes that cost around USD 80 plus baby stuff. I filed a request to get the costs back and made a mistake with the email I used. I called them twice within two weeks apart to correct the email and on both occassions they told me it would be fixed. When tracking the claim, I could see they ask me for passport copy and IBAN information which I have already submitted but it seems they wanted it again, but I could not submit because they did not correct my email. When I tried to upload the documents, I could not because the PIN number was going to an email I do not have. And then on 14 August, I tracked my claim to find out they rejected it for lack of information. The lack of information because they did not correct my email themsleves despite telling me on two occassions they would.
Very bad, they pretend to be good and ethical only.

Never use klm again, canceled our flight home offered no reason whatsoever had to get 2 connection flights which turned into a 9hr trip across 3 countries, lost a days holiday an the compensation offered £110 what a absolute joke of a company our extra taxis to the airport at 5am cost £70, PLEASE NEVER USE!!!!!!

I had ordered a different meal and they did not serve me anything. I am diabetic and had to leave hungry will never fly KLM only reason we flew the European sector due to the war. It was a bad experience

Absolutely terrible with the overbooking rates at KLM. Had a premium comfort seat Amsterdam to Denpasar, Bali. Booked 7 months in advance but was put on standby 24 hours before the flight. Tried to get customer service help which is supposedly 24/7 in English, got no help for 2 hours waiting in the hotline then got kicked out. Chat assistance was equally apalling. Felt super unsupported and honestly this airline simply just tries to squeeze money out of you at every turn. As a long-standing KLM customer, I am super disappointed about the lack of integrity which was matched with incredibly rude personnel at the check in desk.

Flew for the first time with KLM from Singapore to Bali August 3rd. As it was a short flight i expected a smaller plane but it was a large airbus. I was pleasantly surprised at the legroom in economy class & the seats were comfy. Even the toilets were spacious. The food was nice too & the cabin crew. Flew with another airline back to the UK but would have been happy to have flown with KLM again.

I frequently fly from Birmingham to Amsterdam, but this year I have had my flight cancelled last minute twice. First time round it was through to a staff member being ill, second time round, no explanation, just cancelled. I missed a funeral and a family celebration. I did get my tickets refunded, but no compensation whatsoever according to EU rules. KLM makes it extremely difficult to get you access to the compensation you're entitled too. No customer service what so ever. Considering cancelling my KLM flying pass, and moving to EasyJet for flights to Amsterdam.

Wish I could give no stars, this airline is a scam. I purchased a ticket and was not able to fly, but they gave me a voucher to use. When I tried to redeem that voucher, they said the ticket was non-transferable and I lost over a thousand dollars. They provided the worst customer service I have ever received in my life, they did not offer anything to compensate for my loss, and just kept repeating the same thing over and over. They also said they had no ability to transfer the call to a manger (!?). Literally the worst experience with an airline I have ever had in my years of traveling. Do not waste money or time, I would gladly pay more money towards an airline that is understanding of their customers experience. Travelling is stressful, and this airline makes that 10x so. DO NOT USE.

Can we give minus figures? "Customer service" blatantly LIE to you and ignore your replies to their delayed correspondence. Unable to handle matters correctly, they hide behind the anonymity of being able to ignore emails.
I wonder if they ignored the government when they got their billions of Euro bailout? I would have let them rot.

Bought a DIRECT flight. When tickets received it showed a stop over. To highlight how ANNOYING this was, we flew KLM London to Kilimanjaro. We then flew 1 hour 15 mins to Zanzibar, about 20 mins south of Dar Es Salaam. The secret stopover turned out to be in Dar. So we would need to fly Zanzibar, 1 hour 15 north to Kilimanjaro then fly 1 hour south back to Dar, wait 1 hour on the runway then fly 1 hour north again past Kilimanjaro.

So the sneaky stopover cost us 3 hours of direct flight time plus transfer times/waits etc.

But here's where KLM suck. When we tried to get them to let us on at Dar they refused unless we paid them an extra £5000. Despite already having a ticket on the EXACT plane we wanted to get on. NO WAY without paying. We were lied to too. First they said we weren't on that plane, (their own tickets confirmed we were) then when we asked why the direct flight was going to stop in Dar they said it had to go there to refuel - an obvious lie since you dont fly 1 hour south then 1 hour north to refuel when you can fill up at starting point. So no, they don't care - just give us your money.

Nor do they care to let you know why they are running late like a normal airline. Sat on the tarmac for 45 minutes with not a word from the captain about a delay or a reason. So they don't have time for common courtesies.

On one flight i had the drinks cart right next to me with two people, one serving drinks who kept having to disappear to get more drinks. This left one doing nothing, just standing there. So i asked her if i could have some water (from the large bottle 50cm away from my head and right in front of her). "She will serve you" was her response, waiving vaguely at the disappearing woman. Clearly her role was strictly just to stand there and not be at all helpful.

I will NEVER fly with KLM/Air France again - never never never. Once they have your money you are just a number. And when you book your ticket you can't trust they will honour the direct part.

KLM destroyed a baby stroller, doesnt want to pay for the replacement

Had an absolutely awful experience with KLM. Flew direct from Naples to Amsterdam and they lost my bags. Not a huge deal but they repeatedly told me each day they would arrive and they never did, leaving my stay in Amsterdam without any luggage, or understanding what to do about it. This was a part of longer multi continent journey and now I'm continuing past Amsterdam, still with no luggage. Customer service was lacking, and nearly impossible to contact given they closed at 6pm. Book any airline other than these guys if you can

I strongly recommend seeking an alternative airline.
We were 'involuntarily denied boarding' (bumped) at the very last moment from our outward flight to Venice from Schiphol and were - for no given reason - disallowed from boarding the connecting flight which left us stranded for four hours at Humberside airport at 5am on a Sunday morning.
Our return flight was then delayed just long enough for us to miss our connection home. But not long enough for them to pay compensation. Or to cover the flight we missed because that one "wasn't delayed"!
There was unbelievably poor communication, or service, or availability of assistance throughout. I had to be escorted back through security in Venice to find a KLM representative. The KLM representatives at Schiphol were unsympathetic, with practiced meaningless lines they've clearly used a hundred times before. The Schiphol hotel KLM put us in served a meal which had presumably been kept warm for some hours. I developed food poisoning that night, my husband got it the next day. I had to travel in that condition. The whole experience was terrible. Truly terrible

Made a claim for compensation from a cancelled flight 3rd July. Very easy to use online claim form. I submitted my claim at 10.50am and received approval less than 4 hours later. Astonishing service. Not only did KLM approve the mandatory compensation under EU261 but also the sundry expenses without quibbling. 5 stars and a very impressed customer. Book with KLM, they have you covered!!

Very nasty airline,don't use this airline.

The flight that I have supposed to have its cancelled but