KLM Anmeldelser 

I’d like to share a really lovely experience I had with KLM a couple of years ago.

I was travelling with KLM on my birthday, and completely unexpectedly, the crew wished me a happy birthday. They even surprised me with a bottle of cava, a bottle of wine and a little cake.

I hadn’t mentioned it or expected anything at all, which made the gesture even more special. It was such a thoughtful and personal touch, and it genuinely made my birthday memorable.

These small gestures really make a difference. Thank you, KLM, for going above and beyond and for giving me such a wonderful experience! ✈️🎂🥂

I recently flew from Ireland to Vietnam with KLM and I had a few issues at the check in desk and some unpleasant experiences with the cabin staff on the way back. The cherry on top was the AI response to my complaint. Poor form.

I broke my hip in France and at Schipol where we changed planes having boarded at Marseille, the help given by K L M /Air France staff
was well beyond expectations, They ensured that my transfer between planes could not have been smoother, bearing in mind that it was very painful for me to walk. I also received VIP treatment at Humberside airport where I was taken to our parked car by wheelchair

What an awful tortuous experience to even buy a ticket. As someone requiring special assistance you need to await a call from the Netherlands before payment. The payment link doesnt work. No customer or reservations access on their website. Eventually you can find a netherlands number which is only toll free from the Netherlands. From the uk 40p a minute! Of course the usual interminable wait. Also its rather perplexing despite selecting fares with checked in bags, they are not shown on the booking, nor is there any option to add, but hey I can sign up to take a bike!

Absolutely hated it, I call every single day and they always tell me to call back, they never leave me with a solution.
When I try asking for an alternative solution it's either I have to pay to find a way to get my bag back or I stick to their unhelpful call backs.
Some of the people on call were rude and one even hang up on me when I asked a question.
I still don't have my bag after 7 days of consistently calling and everytime I call, they make it seem like I'm the problem. Honestly worst airline when it comes to customer service.

This is probably one of the worst airlines I have ever used in my whole life. I was on a boarding gate heading to Birmingham displayed on my ticket and screen as well, and when it got to my turn for checks, they told me they are boarding to Edinburgh that the gate changed 🤷‍♂️. I now had to rush to a different gate which wasn’t displayed on my ticket or anywhere on the screen.Ok it didn’t end there, I flew from Amsterdam to Birmingham only for our luggage’s to be found missing. It took almost two hours waiting at the carousel belt before we were told some peoples luggage’s didn’t arrive. I couldn’t get in my house that day cos my keys, cars keys etc were there. Had to lodge in a hotel that day, made expenses I never planned for cos they said my luggage would be sent to me the next day. As I am writing this, am still expecting my luggage. This is absolutely ridiculous and unacceptable.

Last minute seat changes even after boarding passes are issued. Especially when you have kids and wife, changing seats caused lot of trouble for both of the parents to manage. When enquired at boarding gate, the best response is they don't know why. What a stony behaviour. When asked for solution, the ground staff asked to sort out with other passengers which is not really our problem. The food was pathetic as well with no options for veg/non veg meals. On top of this ordeal, luggage delayed by more than a hour. Still waiting. No staff to contact regarding status. I feel like won't fly KLM again. Worst experience ever.

Loosing your luggage, and if you want to returned home 3-5 working days, so know i have to sit and wait for hours to get my luggage today.
I dont recommend KLM as a company to fly with, use a better one, even Ryanair is a better compant then Dutch airline

Horrible airline, old plane, no outlets, no wifi. The flight attendant jot me on the face with a backpack when trying tos tow it and I remarked he said "I am trying to do my best"z What the heck?! No I ma apologize. Garbage airline. Delta should stop partnering with them.

KLM (Air France) is probably the worst airline I’ve ever flown.

My flight from Budapest was delayed so I missed my connecting flight to Argentina.

At Amsterdam airport, staff told me to my face, they close their desks at 10pm and can do nothing for us. They told me to come to the airport at 6am to book a replacement flight. No help from KLM. It was only my initiative that allowed me to book the flight after 2 hours of trying.

I had to book a hotel over night. They told me to go book it by myself but no support whatsoever. The staff could not be bothered.

Once I got to the airport, I find out my veg meal has not been transferred from my original KLM flight to my replacement Air France flight. (If you don’t know, they are one company)

I paid nearly €3k for my flight. I’m left wondering why.

The customer service was arrogant. Dismissive. I am shocked and lost for words at the incompetence of this company.

Frankly bordering on harassment.

I shall be speaking to my legal team because this is totally unwarranted. And I will seek the most compensation I can get.

Took my money, not delivering ticket, all Ai chat ox and customer service call no one answering, what a joke

Our family have had received unacceptable service from KLM and monies we paid for extras cancelled by them which should have been refunded and have not. So much wasted time!

In end, due to the total lack of efficient communication channels - I wrote to UK head office. A month later have not received as much as a confirmation of receipt of the letter, it would appear that yet again, their policy is just to ignore the customer.
Reading reviews this policy is the way KLM operate so if you need an airline that will do the right thing when things go wrong or issues occur - KLM is not for you!

I only wish I'd read the reviews before booking!

Booked to fly from Norwich Airport to Amsterdam with KLM for 28th August. The airport ATC subsequently decided to strike that day - don't blame them but that's not the point. This was made public 1 week before our departure/strike day. Despite many, many phone calls and FB Message chats with KLM (some not answered until 22 hours later), they were adamant because their system said so, that the flight was 'confirmed'. 18 hours before departure, they text and called to say the flight was cancelled, leaving us no time to book at a sensible price elsewhere. Not only that but 7-21 working days to receive a full refund.

If you have a choice, book with another airline because KLM's customer service (if you can get through) and back-office systems are terrible. Call centre staff are unhelpful and their policies don't allow them to override.

KLM simply do not care enough to provide timely or helpful support.

Our first, and last booking with KLM (and Norwich Airport)

We cancelled our family reunion trip completely,

I'm a frequent flyer who has pumped ten's of thousands of pounds into KLM and fly 10+ times per year with them. My wife has a significant brain injury and is non communicative which requires frequent hospital appointments for which I have no control of the dates. I recently booked a long haul business class flight and due to my wife being admitted to hospital meant that I had to rebook for different dates...This cost me near on 500 pounds. Following that, the NHS decided to reschedule a clinic appointment falling right into my new dates and so I decided to request KLM for a voucher to avoid throwing more money into the booking as I have no control over my wife's situation. The response I got was 'sorry' we are unable to offer a voucher. They offered me a fraction of the ticket costs but not a one to one voucher! Being a loyal customer for years means nothing to KLM and they obviously have zero compassion with regards to peoples life changing situations. This is totally unacceptable but yet the customer is forced to accept it and either lose money or throw more money at KLM to shift the dates again 'at my cost' with the risk of coinciding with another future hospital appointment

Si je pouvais ne mettre aucune étoile je le ferais! Je tiens à émettre mon expérience pour éviter à d’autres d’être déçu lors d’un voyage!
KLM est l’une des pires compagnies aériennes!
Mon vol de Londres à Amsterdam était prévu à 9h45 et la compagnie a conseillé de venir à 5h40 du matin à l’aéroport mais lors de mon départ vers l’aéroport j’ai reçu un mail indiquant que mon vol était retardé à 12h!
Un total bouleversement de mon organisation!
De plus j’avais réservé un taxis la veille et ne pouvant pas le prendre à cause de la mauvaise gestion de cette compagnie j’ai été contrainte de l’annuler et ait été facturée £28.
Cependant l’histoire continue puisque à l’aéroport même le tableau de bord indique qu’à 11h la porte d’embarquement serait indiqué et à 11h KLM annonce que le vol est retardé à 13h!
Je ne recommande pas du tout KLM !
Dommage pour vous puisque vous perdez des clients !

Got a message from klm on their app offering me a seat upgrade, I clicked on it and it said select a seat, this I did and paid the fee.
Received an email next day and immediately saw somethings were wrong, the seat was on the wrong aircraft and it included a lounge booking in Amsterdam. I contacted customer support and explained that they had a problem with the app but they said it could not happen. I said why would I book a lounge when the gate opens forty minutes after | land in Amsterdam! They then said I had exceeded their twenty four hour window to cancel the reservation. I gave them the time on their email and said look at the time I'm
cancelling and I still have two hours. They said that it's not the time on their email email, it's the time of the booking. I said it's the same time!!
They just refused point blank to refund me and won't rebook my original reservation request. They also refused to escalate it to a manager. Well done KLM customer care!!

It's a strong disappointment seeing how this airline became worst than low cost airlines.
Beginning of 2026 I had a flight from LUX to LIM, with connection in AMS; the flight LUX to AMS was cancelled, which I can accept, but it was communicated 4 hours after departing time, when it was midnight in LUX. They did not provide any option. I travel to AMS by car to get my next flight around 10:30, I needed to discuss with the personnel because they removed me from the passenger list around 8:30. The second flight was delayed 3 hours, so I couldn't get my next flight LIM to TRU, hence I paid a new flight. I requested refund for the cancelled fight LUX to AMS and they refused. This an experience that I'll want to pass again.

Every time I fly klm I have the worst experience!

For our flight to Europe we decided to purchase seats in premium economy. The day before our flight, KLM changed aircraft and the new one did not have premium economy seats so we were placed in economy. Disappointed but not a huge deal. We were told the difference in ticket prices would be refunded after our return flight. We returned on July 23 and it is now August 23. No refund! I have sent numerous emails and messages on WhatsApp. On the KLM site it says the matter was resolved and refund provided. Not true! Communicating with this company is a joke! Not only is their customer service clearly non existent, they are also liars. We have flown with them before but never again.

I mistakenly booked a flight from Edinburgh to Beijing rather than Glasgow to Beijing. After a not so helpful WhatsApp chat where they only insisted I'd have to pay a £300 fee plus extra fare cost (even though booking it fresh was cheaper) I phoned KLM up and a very helpful person called Fikri offered and allowed me to get a full refund of the booking which let me book Glasgow to Beijing instead. So thank you very much Fikri!