Warning! I had to pay approximately 55 euros for returning a pair of jeans. The first return label they sent me didn’t work, neither the second one, so I had to arrange the return myself. Instead of... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Items arrived fine and good quality but prepare few days to get one reply from customer support. Sent a second email but got a blank reply from their service email instead.. Compared to other s... Vis mer
De kleding is prachtig! Heb een linnen shirt en broek gekocht, maar de service erna is erg slecht . De vermaakkosten zouden worden vergoed, heb daar wel 3 mailtjes aan moeten besteden, na allerlei vr... Vis mer
Vanwege hun duurzame beleid ben ik geneigd Kings of Indigo niet minder dan een voldoende te geven, maar ik ben teleurgesteld in de kwaliteit van de jeans. In minder dan een jaar zat er al een slijtage... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
When Tony Tonnaer founded Kings of Indigo nine years ago, his objective was clear; to produce clothing in a sustainable way both socially and environmentally, without compromising on quality. He believed that neither sustainability nor quality had to be sacrificed in order to make beautiful garments. Since then, what it means to be 'sustainable' has evolved and become more intricate, and the future promises further changes. The brand works with a clear objective; to lead the industry to clean up and change. This forward thinking has helped shape and change the path of fashion, Kings of Indigo always being two steps ahead of the rest. Kings of Indigo positions itself as a pioneer in this ever-changing sustainable fashion world, innovating with materials and sustainable production methods, constantly exploring how to reduce the impact on the planet and people. "We want to encourage consumers to passionately engage in when buying clothes, to consciously buy and choose quality items that last a lifetime. We have to give them the tools to make the best decisions by being honest and transparent. This way we can guide the consumer past greenwashing and get them into real quality wear for the next era.” - Tony Tonnaer, Founder Kings of Indigo
Kontaktopplysninger
Krijn Taconiskade 440, 1087 HW, Amsterdam, Nederland
- +31 (0) 850004112
- support@kingsofindigo.com
- www.kingsofindigo.com
1,9
Under middels
50 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hele slechte klantenservice
Hele slechte klantenservice. Telefonisch niet te bereiken. 2 broeken geretourneerd en slechts van een geld terugontvangen. Ik heb zeker al twintig e-mails hierover gestuurd en elke keer krijg ik een ander vaag verhaal dat ik een jurk besteld zou hebben etc. Kleding is verder ecologisch verantwoord en zit over het algemeen goed, maar ik ga hier nooit meer iets online bestellen !!!
15. mai 2021
Anmeldelse skrevet uten oppfordring
WORST online experience and TERRIBLE customer service!
I bought from the main site and noticed after that they charged me their country's VAT for an international shipping when they shouldn't have. End result: I've been charged twice for VAT because they did not fill out the correct papers for the customs borders... I had to call the borders and fill out a form because the company doesn't want to reimburse me when they're in the wrong. I wrote them many times, (sending actual sources, infos I got directly from the customs) regarding the issue but they simply don't give a damn, they stop replying right away and just kept my money! It's been months now. TERRIBLE company and customer service that hide behind their "green" values ! 👎🏻👎🏻👎🏻👎🏻👎🏻
8. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kings Of Indigo
Oei, I'm sorry to hear about your experience Flo. We restarted the brand two years ago and we'll make sure this never happens again. My sincere apologies again.
Abzocke.
Weiterhin besteht KOI auf die Zahlung der Hinsendekosten bei Widerruf, was sie per Gesetz selbst tragen bzw erstatten müssen. Abzocke.
30. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kings Of Indigo
Hi Liz, please don't hesitate to reach out to my colleagues at support --> support@kingsofindigo.com. We're happy to help.
Best, Donna
Just don’t bother
Just don’t bother! I waited 5 weeks and no delivery...I eventually got a refund after sending over 30 emails! The tracking information was rubbish. I am so disappointed.
30. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kings Of Indigo
Sorry to hear that! 2021 has been quite a hectic year for Kings Of Indigo. Anno 2024 we're back, stronger than ever.
Many thanks for your patience.
Best,
Donna
Didn't receive the items or a reply to my emails
Placed an order online, was told it had shipped a week later. The tracking link did not work.
Two weeks later I had still not received the items so got in touch by email. No response. Another email a week later, no response. Still nothing delivered.
I then contacted them via Instagram and finally got a reply the following day where I was told the items were out of stock.
Later in the week I was finally refunded, however the awful expereince has put me off buying anything from this supposedly ethical company ever again.
P.S. The fact it took KOI three and a half years to reply to my review possibly tells you all you need to know
24. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kings Of Indigo
Hi Joe,
I'm sorry to hear about your experience. 2021 has been quite a hard year for Kings Of Indigo. We're now back stronger than ever. We hope to welcome you again. Many thanks for your patience.
Best
Donna
Mooie kleding, service daarentegen..
Mooie kleding, goede kwaliteit en duurzaam maar de service... momenteel telefonisch niet te bereiken en op mails gewoon geen antwoord...bizar.
Dus als je online bij kings of indigo iets koopt, zorg ervoor dat je zeker weet dat je de goede maat koopt want bij retourneren kun je lang wachten...
1. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kings Of Indigo
Hi Rocknroell,
Inmiddels hebben we ons beleid verbeterd. Excuses voor de ervaring in 2021! We hopen je snel weer te verwelkomen.
Groet,
Donna
Zeer slecht
Zeer slecht en langdurig proces als je iets terugstuurt.
Je moet weken lang zeuren om je geld terug. Altijd dezelfde smoes: het is nu drukker dan anders. Maar dit gaat al jaren zo.
Zeer slecht. Elke keer neem ik me weer voor om nooit meer iets te bestellen.
8. oktober 2020
Anmeldelse skrevet uten oppfordring
Teure Retoure
Ich hatte ein Kleid bestellt und mich auf das Foto und die Größenangabe des Models verlassen. Leider fiel es völlig anders aus und passte gar nicht. Die Rücksendung ist umständlich, es liegt nichts bei, man muss über eine englischsprachige Seite gehen und sich das Rücksendeformular ausdrucken. Die Kosten für die Rücksendung trägt man selbst und die sind aufgrund der mir vorher nicht bekannten Tatsache, dass die Rücksendung in die Niederlande geht, hoch. Mich kostet der Spaß jetzt 14 Euro. Das war defintiv das erste und letzte Mal, dass ich da bestellt habe.
5. mai 2020
Anmeldelse skrevet uten oppfordring
Unexpectedly.
Fast delivery but expensive shipping. Lousy customer service. unpleasant and inactive. Got the package delivered to order but not protected in packaging, Due to the fact that the package needed to travel around the globe, and that there is a risk of the goods being damaged in some way, packaging is necessary. I do understand that they have chosen to take down packaging with plastic to cut costs and benefit the environment, but there are other ways to package. Very dissatisfied. A sustainability company also protects its customers, not money. you may have grown out of them value words and developed into a fancy company behind the logo, I do not know but it feels so in accordance with your employee commitment and energy level.
5. mars 2020
Anmeldelse skrevet uten oppfordring
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