Signed up for a £1, 30 day trial while visiting the UK and saved some money on our short trip away visiting Chester Zoo. Definitely worth it if you live in the UK or visit attractions there regularly,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Only used for trial but found that most places was cheaper doing directly via the website. This was during school hols so everywhere had discounts anyway but was better than or only £1 more than kids... Vis mer
Selskapet har svart
Love the Kids Pass app. Discounts on days out with the children. Cinema discounts. The shopping cards are also very useful for saving money. It doesn't seem like a lot but quickly adds up. We've sav... Vis mer
I was a bit disappointed with the discounts levels. Often you can find similar deals elsewhere without paying membership. The benefit is that their discounts work all year round, not just special time... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A discount pass designed exclusively for families. Nationwide offers including 40% off cinema (7 days a week), holidays, theme parks, restaurants and much more!
Kontaktopplysninger
First Floor, Charter House, WA14 1HF, Altrincham, Storbritannia
- 01612448225
- enquiries@kidspass.co.uk
- www.kidspass.co.uk
4,0
Bra
12k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kids Pass - don’t bother
Went for the Kids Pass 1 month subscription during the summer holidays.
Whilst on holiday it auto renewed subsequently meaning I got charged £4.99 for the next month with no real benefit of using the discounts.
When I made this known to the customer service department that I was out of the country they still stated I’d have to pay.
No real point of having the subscription as it only really saves a few quid and that’s if you actually use the discounts which are pretty standard online anyway.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kids Pass
Good morning,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Horrific company
Horrific company. Previously cancelled my subscription by email as could not logon to site. Customer service send standard stock answers. No refund of 3 months subscription. Apparently they have ‘no record ‘ of the cancellation. Absolute rubbish
Sort yourselves out Kids Pass
Thanks for the reply- it’s the same as I have already received. Standard wording. Zero help from the email address you give. In my reply I explained about the cancellation in June.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kids Pass
Good morning,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Everything was easy ro manage and well…
Everything was easy ro manage and well explained. The discount was excellent.
29. august 2026
The offer on flamingo land was amazing
The offer on flamingo land was amazing, using kids pass i saved approx. 150 pounds
30. august 2026
Excellent savings
Kids Pass saved me £100s in the summer hols... Zoo discounts... Pleasure beach discounts... Waterworld... Cinema. All for £1 trial price. I planned to delete after summer but I'm paying the 4.99 per month as its well worth it!!
26. august 2026
Very easy to use and redeem vouchers…
Very easy to use and redeem vouchers code. No problem what's ever
31. august 2026
Absolutely scammers! Don’t fall into this trap!
Absolutely scammers! Please don’t fall into this! I bought tickets for my kids via Kidspass for Whipsnade zoo, and apparently you don’t qualify for a free return visit if you book via them. And it doesn’t even state that, they keep going on and on about different stories; “it states not valid with promotions and offers” and then he says “but that’s not our website it’s theirs”, b…sh..t! They should have mentioned that buying via Kidspass does not qualify for the free return visit clearly! They literally scam you and then charge you a subscription for that! I ended up paying twice for the Zoo in two weeks time. Absolutely gutted! To save £10.74, I lost £89.50.
Please don’t buy via Kidspass, they’re scammers, don’t fall into this trap like I did. Save your money and buy via Whipsnade zoo website to get a free return visit.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kids Pass
Good morning,
Thank you for your review. We’re sorry to hear that you were disappointed with your experience.
We would, however, like to clarify that the free return visit exclusion is clearly communicated before tickets are purchased. When booking the discounted Whipsnade Zoo tickets through Kids Pass, large red text is displayed before purchase stating that these tickets are not valid for the free return visit.
Our team has also responded to you directly and provided screenshots showing exactly where this information is displayed during the booking process.
Kids Pass provides discounted admission to attractions, and some discounted tickets have different terms from tickets purchased directly through an attraction. We always encourage members to review the information and terms shown before purchasing to make sure the ticket is suitable for their plans.
We’re sorry that, on this occasion, the discounted ticket wasn’t the right option for you.
Kind regards,
The Kids Pass Team
Not always cheaper
Not always cheaper, waste of money. Aimed at younger children, every year it’s the same experiences. Cinema tickets are not cheaper even when you get the basic standard seat as get booking fees on top. Waste of money unless you’re going flamingo land or a zoo!
31. august 2026
Svar fra Kids Pass
Hi, thank you for your feedback. The savings available with a Kids Pass can vary depending on the cinema, location, and the specific showing selected. While some screenings offer a greater saving, others may be closer to the cinema’s direct ticket price.
Please feel free to contact us with the details of the film, cinema, date and showing you selected, and our team will be happy to look into this further for you.
Kind regards,
The Kids Pass Team
Not worth it
30. august 2026
Svar fra Kids Pass
Good afternoon,
We’re sorry to hear that you don’t feel the membership has been worthwhile. We’d really like the opportunity to help you get the most value from your membership. Please contact our Customer Service team, who will be happy to discuss your experience, provide more information about your membership benefits, and help you make the best use of everything available to you.
Kind regards,
The Kids Pass Team
It's a good app to have and the…
It's a good app to have and the aftercare when you book is amazing
28. august 2026
Svar fra Kids Pass
Good afternoon,
We’re sorry to hear that you don’t feel the membership has been worthwhile. We’d really like the opportunity to help you get the most value from your membership. Please contact our Customer Service team, who will be happy to discuss your experience, provide more information about your membership benefits, and help you make the best use of everything available to you.
Kind regards,
The Kids Pass Team
I have used it twice so far and had…
I have used it twice so far and had absolutely no issues and really enjoyed it, will definitely recommend it
29. august 2026
I did cinema one
I did cinema one. And I don’t fill it was any cheaper, then if I booked online through cinema.
29. august 2026
Svar fra Kids Pass
Hi, thank you for your feedback. The savings available with a Kids Pass can vary depending on the cinema, location, and the specific showing selected. While some screenings offer a greater saving, others may be closer to the cinema’s direct ticket price.
Please feel free to contact us with the details of the film, cinema, date and showing you selected, and our team will be happy to look into this further for you.
Kind regards,
The Kids Pass Team
Falls advertising
Advertise 36 percent of however that was not the case when going the booking
27. august 2026
Svar fra Kids Pass
Good afternoon,
Thank you for your review. We’re sorry to hear that you were disappointed with the savings you received.
The amount saved can vary depending on the attraction, activity or offer being used, and we always aim to provide a wide range of discounts to help our members save on family days out and entertainment.
If you’d like us to look into your experience or help you find other available savings, please contact our Customer Service Team at hello@kidspass.co.uk and we’ll be happy to assist.
Kind regards,
The Kids Pass Team
The kids had a great time and everyone…
The kids had a great time and everyone was very helpful
29. august 2026
Poor customer service from kidspass
Required information was not provided at kidspass app which costed me 8GBP. Escalated to kidspass team and they responded that they cant help n this case.
--------------
Dear KidsPass Team,
I am writing to formally log a complaint and request a reimbursement regarding an issue I encountered today while trying to use your platform to book cinema tickets.
Summary of the Issue
App Sign-up: I downloaded and installed the KidsPass app today and paid the £1 fee, activated my membership as well.
Booking Details: I attempted to book 2 film tickets (1 adult and 1 child) to watch Moana at The Light Redhill for today, 27 August at 15:00.
Booking Reference: WG6D6W2
The Problem: According to your instructions and app information, I entered the provided discount/voucher codes into the portal. However, instead of reducing the ticket cost to £0 as expected for standard tickets, the platform prompted me to pay an additional £8.00 (£4.00 per ticket).
As a result, I ended up paying significantly more than anticipated, which defeats the value proposition of using KidsPass. I have attached the booking confirmation and the payment screen showing the £8.00 charge for your reference.
Requested Resolution
Since the voucher terms state that the codes can be exchanged for standard tickets and the app led me to believe the booking would be fully covered, I am requesting a full reimbursement of the £8.00 extra charge (along with a review of my £1 app fee).
I was genuinely excited to use your service and planned to recommend KidsPass to my wider network of family and friends, but this initial experience has been quite disappointing. I look forward to your prompt response and a swift resolution to this matter.
27. august 2026
Svar fra Kids Pass
Good afternoon,
We’re sorry to hear about the confusion with your cinema booking. Additional charges will only apply where the chosen showing or seating type falls outside what is included with the Kids Pass cinema code. In these cases, the cinema may charge an upgrade fee.
The terms of each cinema offer, including which showings and ticket types the codes are valid for, are available on the offer before purchasing.
We’d be happy to look into this further for you. Please send a copy of your receipt to our Customer Service team, who can investigate the £8 charge and confirm exactly what it relates to.
Kind regards,
The Kids Pass Team
So glad we joined we took our…
So glad we joined we took our grandchildren to twycross zoo and even though the weather wasn't the best we had a fab time and made memories. It was easy to sort everything on line and made savings too thank you 💗
29. august 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.