Kelley Blue Book Anmeldelser 

We used KBB for a “cash offer” from a dealer. We got three dealers to participate. I called one of the dealers and they said they would honor that price if all was good with the info I provided. We drove there only to be told they will only give us less. They said KBB gives wrong values.

I think it’s a waste of time to use this KBB feature on for cash vale!
Beware.

This app doesn’t do what Kelly Blue Book is supposed to do - give you a price on the car you are researching! What is the point of this waste of time app? Vehicle research? I wanted an estimate, and with all the pop up adds it makes this app even worse. Worst app I’ve ever used. Very surprised the rating was over 1 star.

Wish I could rate this a zero Star - what a scam - KBB instant cash offer was $9,015 - the Hyundai dealer in Bend Oregon offered me $7,000. I ask why the big difference - they said it was a rear wheel drive not an all-wheel drive - well duh, that's what it said on the Autotrader KBB instant offer! I asked if there was anything different about the car than was represented on the KBB offer - they said no...what a shady operation - can't believe I wasted an hour at that dealership and with the KBB instant offer - this is a SCAM

I participated in the KBB Instant Cash Offer program on 9/29/22 and obtained a $2582.00 established value for my 2014 VW Golf. That offer went out to 3 dealerships James, Tradition, and Auction Direct of Rochester. I chose James as they were the closest and had the most communication. They inspected my car, established a value, and disclosed the value to be the same (2582.00). I was able to view the dealership’s assessment of the 2582.00 offer on their computer. Then the sales/inspection person discussed the offer privately with the General Manager (Aaron) and came back with a low ball offer of 1000.00. I feel this is a classic bait and switch and a reluctance to bargain in good faith. KBB should force the dealer to make good on this offer. I'm sure this will never happen because these dealers and KBB are in bed with each other. This is pure and simple fraud. BBB has a report also.

I found a gem of a truck out in the country, 99 f150 xl, low mile v6 w/5 spd manual, super clean and well taken care of. Those "wonderful people" told me it was only worth a little over $1300, only about 1/5 of what it's actually worth, and then car lots started calling me trying to con me out of it! Way to sellout KBB!!!

Site is un-usable. Pop-up said turn off ad blocker. Mine are turned off, but it still said the same thing. Site is garbage.

SCAM...received a "cash" offer on KBB. Dealer rep from Ciocca dealerships in Pleasantville NJ called to set appt.
No one came to talk to me once i arrived. Receptionist handed me a paper notating the amount they would offer.
Little did they know that I was in the market for a new vehicle. Will never use KBB or CIOCCA.

September 24, 2022, I just purchased a new Ford bronco and I am in the process of deciding what to do with my other Ford vehicle. I went to Carvana and another online vehicle purchaser and they both gave me values of $8300 give or take $100. I said to myself well maybe I’ll smell it myself and perhaps I can make a couple thousand extra. So I go to Kelley Blue Book to get an idea of what my value should be as a private sale. I was surprised to see that they were more than $2000 lower than what Carvana was offering me as an outright purchase. And then I realize that KBB Also has a service where they sell my information to other car buyers and I’m assuming that if they keep my value artificially low they will then have more subscribing car buyers to their portal increasing their bottom line. Very disappointed in KBB

Do not waste your time. They lowered $2800 from the quote because of market conditions. I went to Carmax and they honor the exact quote from the website.

KBB made me a reasonable on-line offer, albeit on the low side, at $12085 for my used car. We made arrangement for a dealer to inspect and purchase. When I showed up the dealer stated the car needed tires - IT DOES NOT. The fronts were only a couple months old (!) and the rears have at least 2 years left. My 2012 car has only 34K miles, has no mechanical issues, has no rust, has no paint chips, has only two very small dings (honestly hard to see), has good tires (2 new) and the interior is like new - truly. The dealer stated KBB's offer was now "ineligible", but the dealer would be willing to pay $9000. What a joke. I expect this type of crap from dealers but not KBB. Shame on you KBB. I drove out to the dealer because KBB's reputation was behind the credible, albeit a bit low, offer. What a sucker I was! KBB is in bed with the dealers, and I would not be surprised if they split the profits made from this low-ball crap. My advise: don't waste your time considering any offers from KBB - they cannot be trusted anymore than a used car dealer. They will tell you one thing to get you into the dealer, then they will make up BS to justify a ridiculous low-ball offer. KBB was one of the few on-line companies I actually respected. Fool me once...

If I could give this 0 stars I would. Actually I’d give it a negative 5.
Not only is their instant cash offer a load of crap, when you try to inquire about the $3000 discrepancy between the instant cash offer and the dealership offer you get blown off NUMEROUS TIMES. I NEVER HAD ANYONE FOLLOW UP WITH ME….period. STAY AWAY FROM THE INSTANT CASH OFFER UNLESS YOU LIKE BEING RIPPED OFF!

Horrible experience. I spoke with a Daniel about ads my insurance company pulled from his site (Autotrader, but apparently controlled by KBB customer service). Daniel was specific about many things but when asked to put it in writing, he sent a scripted message that didn't say any of the stuff he told me on the phone. My guess is he was disingenuous. I couldn't be sure because he was "unavailable" from that point on. I wish I had recorded the call. KBB used to be an industry standard - now apparently, unreliable and dishonest.

I feel so stupid. I wish I would have found this earlier. Instant cash offer=total scam! To echo other users, so disappointing that they have "sold out". Used to be reliable, trustworthy, and considered standard for car value. Obviously after my experience I see that this a tool to get you to the dealer. Dealer gives you a lesser offer, with their "values". Very, very disappointing and dishonest.

They collect tons of information and give you nothing.. no information.. What happened to them? They used to give you ball park prices, not its just a waste of time.

KBB instant cash offer is a scam to get you to the dealership. Multiple dealers confirmed with me that I would receive my instant cash offer, I even have it in text. I have a pretty brand new truck as well that the dealer confirmed was in immaculate condition, there was absolutely nothing for them to change from what I reported using the KBB instant cash offer tool. They offered me 10k less by using auction prices and carmax. They only use the KBB instant cash offer to get you to walk through their doors, they have no intention of paying you the KBB instant cash offer. Total scam and waste of time and money. Second dealership was the exact same, told me what I would get, get there and they used carmax to value my vehicle instead of KBB, offered me 5k less. I hope one day these POS dealerships will have to close their doors when consumers can order direct from the manufacturer.

I mean I have a 2012 vehicle in pretty great condition and they offered me $415 for a 2012 and they’d probably price it around $5,000 on whatever lot would buy it so enough said.

I wish I had read the reviews before I took half a day off work to go sell my car to a dealer! The instant cash offer seemed fair to me because it’s about $5,000 less than the dealers are selling the same car for right now. Someone opened their car door into mine and the car has spots that could use paintless dent repair because of it. It’s not heavy lifting repairs. The tires are well within specs. The mechanics and interior of the car are perfect. Because of the ding, I listed the vehicle condition as good instead of very good or excellent. Low miles. I went to West Herr Hyundai in Williamsville, New York, - they offered me $3,500 less than the instant cash offer! They would put $500 into fixing the car up and sell it for $9,000 or so more than they are offering me. What a scam! I can’t tell you how irritated I am. I won’t use the KBB instant cash offer ever again nor will I go to that dealership. I called KBB to report the issue and the representative (whose dog was barking in the background) told me that the dealerships can do what they want.

This is a complete waist of time. After going to 2 dealerships, neither even cared to compare the Kelly Blue Book Instant Cash offer to their offer. Both made claims that there were mechanical issues. Neither claim was correct. I think they thought since I am female that I do not know any thing about cars. The one issue that I do have with my car, the breaks shudder, was not mentioned. The first dealership was just rude from the beginning. The second made the offer gave me the paperwork and promised a check. I asked at least 5 times: Is this the correct amount? Are you going to change this offer? All of the time a surfing me this was a done deal. Then, they called 15 minutes later saying they could not process the paperwork and backed out of the deal. This is a SCAM!

Terrible experience with instant cash offers. Do not waste your time. Bait and switch, low ball offers, letting you wait so you agree to a low price having wasted your time already. All the bad tactics. They will try to trick you to get you in the door.

Update: I went to the local AutoNation Volkswagon Dealership and although it took a few more hours than i expected, they honored the deal
read below for the previous days disappointments though:
this is a total waste of time. I received an instant cash offer on your site for $43,300 for my car
I was immediately contacted by phone from
AutoNation Hyundai Mall of Georgia
3445 Buford Dr
Buford, GA 30519
I spoke to “Justin” there on Thursday night and asked him if I could come Friday night at 6:30 and if he would be there for me to work with. He confirmed the time, and said he would be available. I asked him if they would indeed honor the price I saw online and he said “I will tell you the same thing I tell all of my customers – If the vehicle matches exactly what you put in online and there are no surprises, we will honor that price”
I explained to him that my car was like new with less than 7,000 miles and does not have a single ding, scratch or smudge on it inside or out. It really is like new. He assured me that the would honor that price.
When I got to the dealership on Friday at 6:29 (after 30 minutes in traffic), I find that Justin is not there and nobody can find him or knows where he went. I am not happy about this, but another rep was there to help me so I though all would be good.
After presenting my offer to the sales rep, I am told after a few minutes that the KBB “system” has been down all day and they don’t know when it will be back up so I should come back tomorrow.
I am not happy about this, so I ask if it is down for EVERY dealer of just their dealership (I figure I can go elsewhere). The sales rep assures me that the system is down for everyone, and not just them. I ask if we can get everything approved and ready to go so I can just come back tomorrow and pickup my check so I don’t have to waste another day sitting in the dealership. I can see the sales rep’s face getting a little nervous so I can already see where this is headed. He said he needed to check with his sales manager to see what he can do.
He comes back after a few minutes and tells me that they cannot buy the car at that price. I ask him why and he tells me that the price is too high and that is the price that they would sell it for. I remind him that Justin had told me that they would honor that price and he tells me “I am not sure why Justin would have told you that”
This conversation continues for several minutes and I finally ask to speak to the manager who would not honor the price, and am told he would be there “shortly”
The manager never came so the sales rep gets another “manager” whose name tag does not state manager on it, and he doesn’t look like he is a manager. He politely tells me the same thing, but then very insultingly tries to explain to me in basic terms with a calculator how they would not make enough money on the vehicle if they purchased it at the price that I was offered by KBB. I explain very nicely to him that I understand math, but why would they participate in this program if they would not honor the prices that are shown on the website? I asked him if he could find a single thing wrong with my vehicle that would diminish the value in any way. He tells me that they DIDN’T EVEN INSPECT my car, but it looks like it is in great shape. At this point I decide that I am not going to waste any more time at this dealership as they clearly will never honor the price that KBB has guaranteed me. So I leave angry and frustrated and 45 minutes of my life gone.
On my way home, I realize that
Mall of Georgia MINI
3751 Buford Dr
Buford, GA 30519
Is on my way home and they also participate in this program. I figure I should stop there to see what they have to say about my offer. I get there and get seated with a sales rep who I ask very specifically the same question I asked Justin: will they honor the KBB price? He said after a little bit of clarification, that “if the condition matches what I put online” that yes, they would match that offer.
So I sit patiently for about 20 minutes while the sales rep types on his computer, frequently shaking his head. Eventually he says he needs to speak with his sales manager quickly.
I wait.
He returns, only to tell me that they are on a “buying freeze” and would not be able to purchase my car for at least another few weeks. Suspicious indeed. How could sales reps not know about this buying freeze? So once again I find myself leaving empty handed, and feel completely deceived.
I will be honest, I really didn’t expect that this process would go any differently considering that the car industry is such a deceptive and awful industry but I really had thought that Kelly Blue Book was a step above this cesspool of an industry and that maybe I would have a chance at completing this transaction with honesty and integrity.
Apparently I was wrong.