Janus Henderson Anmeldelser 

I wanted to transfer my JH investment to an investment manager. They would not accept an electronic request like most companies. I had to complete a paper form! What century are they in? Unlike most companies they they would not transfer my investment as it stood, but have cashed it in so I now have to reinvest it. The whole process has taken nearly three months! This is a shocker compared to most modern UT companies.

Useless customer service. Paid for an over night letter, 2 weeks ago. No letter, no reason why, only excuse after excuse. Will be closing my investment acc with them and going somewhere else.

They have gone downhill recently.A few months ago I had problems as they said they couldn't find me electronically.They failed to answer in the time they said they would, they gave me false information and failed to support me in the way I think they should have.

Eventually
this was sorted satisfactorily after I was caused lots of stress and trouble.I am 78 and recently widowed.They had my wrong address and they accepted that I had sent the correct one but they had made the mistake at their end.
Since then I have had two more letters from them, both with the address still wrong.I informed them of the first one but now it has happened again, decided it was time I wrote a review to highlight their inefficiencies for other people.

My investment was over 30 years with Janus Henderson. When I retire and try to consolidate my accounts and close with Janus they try everything and find all kinds of excuses to delay writing the check. Avoid Janus.

Customer service is totally useless. It took six months before someone actually understood that my FIL does not have a driver's license. They kept asking for a copy as proof of identity and I would tell them he didn't have one but all they would say is they needed one. He is 91 years old and has not driven for years. They are also not contending that I am liable for any tax on his investments even though I am not on the account but just hold a LPA with no financial interest. Each time you talk to someone you get a different answer and trying to get to speak to someone who actually know what they are talking about is like pulling hen's teeth.

HORRIBLE!!!! ABSOLUTELY HORRIBLE! Customer service should be 24/7 (like everyone else) instead of during your hours of operation
And what investment company LIQUIDATES a clients entire account without reaching out to them before hand???? ESPECIALLY when on my last call (the day beforehand) I said "I want to transfer money to my bank,,,,not liquidate" and these bozos do the complete opposite and then cannot "locate" my funds or where they went! 26k completely F***ING gone! DO NOT USE JANUS

Recently fined £1.9M by FCA for scamming retail investors for five consecutive years, they were overcharging annual fees for active management, while there was no active management at all - they were doing passive index tracking in their funds.
Fat cats and liars. Do yourself a favour - Invest in passive trackers yourself, just buy FTSE or S&P500. Avoid this company!