Janus Henderson Anmeldelser 

Quick response on the chat messaging app. Clear and concise answer to my question re transferring stocks and shares.

Janus Henderson has the WORSE Customer Service..of any investment company that I have ever dealt with.

They put no priority whatsoever on anything that you send them in the mail.

When you call to inquire about anything, you will be put on hold for long periods of time.

They lied to me repeatedly. Janus Henderson is unprofessional, deceitful, and likely under-staffed.

The help from Janus Henderson was courteous and efficient. All that I could ask for.

“Janus Henderson shared more details about my late father’s account with other beneficiaries than I expected, causing me stress as the trustee. When I asked for their confidentiality policy they refused to share it, which I felt was less transparent than other firms I worked with. They said that this was not an issue and they can give this information out. Who would want to do business with a company like this, that’s gonna give all their personal information out after they die unbelievable” The information they gave to one of the beneficiaries was how much was in the account how many beneficiaries were on the TOD and that one beneficiary has been paid out and then they gave the amount that was left in the account. Then the beneficiary did the math and figured out how much the one beneficiary got, and then told all the other beneficiaries and caused a bunch of issues. All of his other accounts I had to deal with none of them would release this much information. This was very disappointing and stressful for the me as the trustee.
I would never do business with this company because what I put on my beneficiaries is to be confidential and not shared with other beneficiaries even after my death. That’s my private personal decisions. My dad would be so upset.

Dreadful experience with this company. Mother and I as her POA tried to cash in the money in her accounts on 30th April. Contract letters received but no money. After phone calls where I felt fobbed off with lies, I finally had contact with a team leader who promised to see the matter through. Needless to say, a few phone calls later I was speaking to someone else. Four pieces of information were needed to release the money, each of which was obediently sent or emailed. Each piece of information took at least four days to be processed including those pieces flagged up as a ‘matter of urgency’. By this time I had a phone number for the complaints team and used it. The lady dealing with my case has been the only person who tried to get things speeded up and through her efforts mum finally has her money – 8 weeks and 2 days after the original request.

I have had an ISA with Janus Henderson for over 20 years and only recently had reasons to contact them. Given that I loathe IT, am fairly incompetent with this means of communication, I have found the company will respond satisfactorily, professionally and politely, if a little slower than using a phone. I trust the company and will not be lured into investing elsewhere even if there's a possibility of higher dividends. I am satisfied with their transparency and ethics, and that says more to me than possible financial gains in the short term

Very quick response on the electronic chat, and also very clear and concise answers to my questions.

As I live in South africa I receive information about my investment account by post. Unfortunately the SouthAfrican postal system is very slow so when I received 3 letters on 7 April 2025 dated end November, middle and end January informing me that a total amount of 40thousand pounds had been taken from my account without my knowledge I immediately phoned and sent an email. I made 4 more calls in the next two weeks, each time being told that the fraud department was investigating and would contact me. It is now almost a month later and no response from the company.

The response I received from John via the online help was very quick, clearly explained and provided me with the answer I needed

Janus Henderson were patient and tried to resolve the problem , however they are going to investigate further and get back to me

A very simple correction required on my account a change of spelling of my forename, uploaded ID as requested , reply this will be resolved in 5 working days ,6 weeks later and no change ,so I am
I unable to transfer ISA funds ,
It’s not that difficult Janis Henderson please improve your customer service

Stay away from this company. The advisors are not well informed and have received different info from each one. Trying to cash out a IRA fund during the shitshow that is Trump due to market crash and need all kinds of forms and signatures to release funds??? Have had no problem with other investment firms except Janus and have been a customer since 2010. I will NEVER do business with them again… still waiting for check…god give me strength!

Good performance, fees and service

Very Shoddy Customer Service!Cashed in my Stocks&Shares ISA with JH on 20 Feb 25, call handler confirmed funds be in my bank a/c in for days, but no such luck. Got in touch with JH on 24 Feb 25 to be told a CHEQUE would be issued the day. If they still live in the Middle Ages why could cheque not be presented on 20 Feb, why have they not heard of BAC? Need funds by Thursday, customer service very shoddy, just repeated that if cheque stopped it needs 5 days for clearing and a further 5 days for authorising electronic transfer. I pleaded not to sent out the cheque but they did exactly that. Now I am up the creek without my funds, how can I honour the contract I signed? You would expect better from a leading company in the 21st Century!! R Lloyd

Unresponsive customer service operatives mean that my account information was not updated after 10 years! I had tried to provide updated information on two further occasions without success . Consequently I lost confidence and attempted to cancel the product. The process for this unweildy, bureaucratic and reflected of a worrying lack of care and attention to detail. Future consumers need to safeguard themselves by familiarising themselves with their rights under the FCA if they feel they are not receiving the appropriate service, as neither call handlers or the complaints team seem to be conversant with their obligations. Staff obfuscate and seem unwilling or unable to give clear information to resolve a query or concern.

The chat was very responsive and provided all the answers I needed - really helpful and quick.

No matter how many times I tried I cannot log onto my account... I made sure everything typed in was correct (spelled correctly and used the correct capitalization- no cut and paste from my form filler).

Failure! This happens constantly with Janus- my frustrations with them is bottomless!

UPDATE 12/09- Finally reached someone who resolved it. Thanks!

I had issues with downloading my statements and Michael was very helpful with suggestions although unsuccessful in the end he has now raised the issue to the IT team and posting out required documents.