Jacamo Anmeldelser 

Jacamo send you reminder emails for a due payment then before that due date use threatening language and force you to pay the amount by saying they will add an extra 12 pounds on top of the amount you have to pay before the given due date and still think its ok to do it so they get you to pay and make excuses up, second time they have done it demanding money with menaces how do the scumbags of this company sleep, is there a governing body that deals with these rotten companies so the consumer/customer can complain to, tried the regulatory company that JD Williams is supposedly covered by but they aren't registered with that regulatory company, they've never heard of Jacamo or JD Williams who own Jacamo, this company needs exposing for the way they handle customers and the complaints, especially over the phone, staff sit and consume food when on the phone and don't lsten to you especially managers, if you need to purchase anything go and use another company as one I have used deliver the online products on time and to one of their stores of your choosing, I find Jacamos sizing not correct or they need to change it as most other online catalouge or mail order companies the sizing is better to understand, avoid this company like the plague its rotten and they are despicable, downright manipulative, disrespectful and like to threaten people, should be arrested and taken to court for there actions

Whats happened to jacamo??
I must have a record of 200+ messages trying to sort the issue with the glitch in their site regarding delivery addresses.
Order 1- used promo code, used the dot to select my post office pick up, which was pre entered by their system so basically i didnt type anything. All was fine, jacamo confirmation email said delivery to post office then MY house street name and no postcode. i knew it wasnt my error but i cancelled the order and triple checked the details before re placing it. only now i couldn't use the promo code- that was a lot of back and forth with the cservice but i gave up in the end.
Order 2- no discount but i screen shot that delivery was correct.
Days later i get a dispatch email with yet again Post office and the first line of my home address! i was fuming, i knew the second order was right so i assumed they didnt cancel the first. lots of useless chat later they put a return to sender on the dispatched order - which they said may not be accepted? and id need to wait 3 weeks for my refund if all goes well. TO MY SHOCK HE SAID I WAS TO ENSURE I ENTERED THE CORRECT ADDRESS IN FUTURE.
An hour passed an i got an email from evri - delivery address of the post office in full and correct! i couldn't believe what i was reading... why had no one on the jacamo chat, 10+ different staff! look into my orders properly to see that my confirmation from jacamo was a glitch and they had the correct delivery details all along.
im now waiting weeks to get my refund, distance selling regulations advise that as they know the order is due back to them, and all the errors are all theirs. i should get my refund now. But they dont want to hear that. NEVER EVER AGAIN

I can't select 0 stars, but I would have if I could. I placed a £260 order with next-day delivery two weeks before a wedding I was due to attend. A week goes by with no delivery, so I call and wait in phone limbo for 20 minutes, only to be asked to wait even longer for it to turn up. Still no joy, so I call and ask for a refund, as it won't arrive before the wedding. Two weeks later (a month late overall), the order shows up. I let them know it arrived too late, only to get a scripted response saying, 'Thanks for letting us know, we have charged you for the goods.' Now I have to arrange the return of products that arrived so late I had to buy them elsewhere. The customer service chat even cut me off when I asked to speak to a manager. Avoid this company, as they clearly don't care about their customers at all.

Very poor first experience with Jacamo. I received a welcome email offering 20% off using the code WELCOME, but the code would not work on the Vans trainers in my basket. A second advertised code, EXTRA, also failed, despite the terms only referring to selected sale menswear and footwear and not clearly identifying the item or brand as excluded.

Customer service initially could not locate the WELCOME code, even though Jacamo had emailed it to me that same day. Their proposed solution was for me to pay the full price, wait for the order to be dispatched, then contact them again to request a retrospective refund.

This placed all the inconvenience and risk on me. If Jacamo cannot ensure that codes in its own marketing emails work correctly, I have little confidence that a refund would be handled smoothly afterwards. I decided not to proceed and purchased elsewhere. Very poor systems, processes and customer resolution—particularly disappointing for a first-time customer.

They are really good

This company used to have customer service where you can speak to a person , sadly that’s changed and the personal service has long gone, I left because of poor customer interactions, postage was slower too unless you paid more

The site was very easy for me to use and as I'm not computer literally i found this very easy to navigate

Products were good but try and get hold of the customer service , they want your life history even when you have already logged in, SO I paid for next day delivery and two days later still no delivery , they asked me if I had contacted my courier on the chat bot , well EVRI are not employed by me , they are Jacamo contractor , can’t get hold of a human , they are rigmarole trying to get hold of a human , well forget it , have been spending quite a lot with them recently but having second thoughts now

Absolute joke of a company. Passed checks, had a credit limit in place. Ordered. Then they recalled my order just as it was about to be delivered to my house. Absolute disgrace. No correspondence. Nothing. Bunch of wains.

Because I’m on a debt management plan and pay that why keep doing this sending messages

If Jeremy Kyle was a mail order company then it would be called Jacamo. New customers feed the poverty porn they roll in.

its a debt trap if you take the credit option the interest is incredibly high don't use if if you don't have too

Very poor, they use threatening tactics when you’re paying off a bill but they want it faster, shocking and disgusting, AVOID BY ALL MEANS…. THEY ARE NASTY, HORRIBLE COMPANY….

yesterday i made an order for around £180 and i paid £5.99 for next day delivery. i ordered the goods a few hours before the 11pm cut off point as stated on the website and today i checked the status of my parcel with evri and my order is a few hundred miles away in an evri depot instead of being delivered today as promise so i asked jacamo to refund my delivery fee as they didn't hold up their side of the deal during sale.
i contacted jacamo through the chat system and after battling with the terrible AI chatbot and i was finally put through to a "human" who was actually worse and more repetitive than the chatbot was.
Every question i asked i was just palmed of with a long pre written script and i was halfway through writing something back and they threw up another script saying "it looks like i have been inactive so we are closing the chat" and i was just cut off.
i started the chat again and got a different "human" and this one was just like he first. he loads up pre written scripts and wouldn't give me an honest answer to anything i asked and just kept putting walls of text instead of actually talking like a real person and eventually they cut me off also when i dare ask the same question twice.
im almost certain they are using ai rather than real people in these chats.
i called up jacamo on the phone and got through to a customer service agent and after i explained the problem to her and asked for my £5.99 delivery fee back because they did not hold up their side of the agreed contract during sale she began to raise her voice and wouldn't let me talk. she then straight up lied to me and said "you made the order last night (3rd of august) so today (4th august) is the day the order was shipped so next day delivery will be tomorrow (5th august). which makes absolutely no sense and i called her out for lying to me to which she tried to gaslight me by accusing me of not understanding what she meant when it was clear as day what she was trying to do.
once again i asked her for a refund and she tried talking down to me and at that point i asked to speak to her manager or another agent as she was being very unprofessional and she put me on hold.
The manager came on the line and i explained calmly and in great detail as to what has happened and what was said. i explained i tried to find out what was going on with my order and i was just messed about by jacamo staff who are using pre written scripts, shouting and talking down to me and simply just unwilling to take responsibility for the late delivery.
i then asked for a refund on my delivery fee as my order is on the other side of the country and its even saying on the evri website it won't be delivered today. and she then claimed that they have different tracking detail as t what i have and its apparently showing on there end that the parcel is with the courier and still on track to be delivered today. another lie.
the manager then told me i will get a refund if it doesn't tun up by 8pm tonight so i asked what i need to say when i call up later on for my refund and she just made this huge sigh and enthusiastically told what id need to say. (i wasn't being awkward i just wanted to know what to say so nobody's time was wasted later on).
I then repeated her own words back at her to confirm what she had said and asked her if this was all correct and said "yes" i then asked her "if my parcel doesn't come today will i get my refund at 8pm? is that correct"...she then slipped up and said "no".. she then realised what she said and backtracked and said "yes, you will"
i then asked her if she was sure as she doesnt sound it and she pipes up with a hint of smugness in her voice and says
"if your parcel doesn't arrive today and you call up at 8pm for a refund you will still be charged for standard delivery as its the next step down so you will only be refunded £1"
i countered with "well, my order is supposed to be delivered to a drop off point and not my address and it states on jacamo that any order over £40 will get free standard delivery to a drop off point/shop so if my order is a day late and my order is stepped down to standard delivery then i should still get my full £5.99 refund because my order is over £40 and being sent to shop so is free.. isn't that correct?"
And with this ladies and gentlemen the manager was slain. she was so stunned i used jacamo's own logic against her that she couldn't get a word out properly and began to stutter and she then abruptly ended the call.
last ever time i use this outfit as they are seriously rude to customers and instead of trying to make thing right they will fight you to the bitter end to 1 up you and keep your cash.who would seriously want to give money to a company like this when they treat you like sh**?
update:parcel never showed up and after contacting them again they said they would issue a full refund but i need to wait 24hrs? i seriously doubt i'll get it tho because they cleary can't be trusted

Generally positive, let down by Evri couriers.

Range of clothes, often find sizes are out of stock, I assume they are buying up end of line stock a bit like TKMaxx.

However I find myself closing my account now after they ripped me off.

I returned some items, which I hadn't had an issue doing in the past.

One of those returns came back to me with a curt note saying they will only accept items in new unworn condition.

The only wear I added to this shirt was to try it on. I returned it because of sizing.

That note says they will not now entertain it being returned an 'decision is final'.

I'm not going to entertain risk of being ripped off again so cancelling my account.

Originally received a letter, thanking me for opening my account. This was incorrect as i NEVER DID apply for an account. So, i emailed them to tell them & to close the account. No more response. Today. 24/07/2026. approx 10 - 14 days later, a garment turns up in the post. Not my colour, not my size, not ordered by me AT ALL. i phone Enquiry line, manage to speak to a person, who left me hanging on for over 10 minutes, then i notice on docs, calls to this number 13p a minute. Looks like a very dodgy company to me. Still trying to sort!

Been with them for years had never had an issue called today! trying to explain the most basic enquiry was virtually impossible ! The advisor was clueless it was like he was just pulled off the street and given a headset