Iwantoneofthose Anmeldelser 

3 items ordered before Xmas 25 with a 3-5 day delivery given. Only 1 item arrived during this period. By early January 2 items had still not even been processed and as originally intended as Xmas presents I wrote to cancel order. Receiving no confirmation of cancellation I wrote again stating items have not been dispatched please do as I ask and do not take monies from my account. On 23.1.26 one item was cancelled but one still remained. I received notice that company was having computer issues. I wrote again saying cancel the last item and do not take monies from my account. When looking at my bank account later I was very angry and frustrated to see monies had been taken from my account for the last item and in due course it arrived. Can only say what an unprofessional practice from start to finish. Delivery date was not true as - goods were not even in their possession. Several attempts to cancel order ignored. Monies taken from my account when specifically told not to on two occasions.
So annoyed and unimpressed.

Fraudulent company.
I placed an order for a Christmas gift on 11th December 2025, which their checkout told me would be delivered on the 12th.
By the 22nd, their published last dispatch date, it still hadn't reached me. So I contacted them via their online contact system in their account centre asking if it would likely be delivered by Christmas.

I had no response to the message, so by the 24th I contacted them again requesting the order be cancelled, and explained that as a Christmas gift, it arriving after Christmas was no use to me.

By the 21st January I had still received neither my order or any reply to either of my contact attempts, so I raised a dispute with my card provider.
Magically, 3 hours later, I got a dispatch note for the order, or rather for half of it, which then showed up the following day.

I contacted the company again on the 22nd January telling them that I had already disputed the transaction, no longer wanted the order, and wanted to return (unopened) what they had shipped me.

To date (13th Feb) Iwantoneofthose/THG/Zavvi have never replied to any of my 3 contacts.
They cannot deny that they received them, because they still to this day show up as messages within the "customer service contact centre" within my account, showing the dates I contacted them and the content of each message, and the "Last Replied" timestamp simply says "-".

They have now provided dishonest information to my card provider telling them that they had shipped my goods (after the dispute was raised) then contradicted themselves to say they'd only shipped *some* of the goods because the rest had been requested cancelled (when I had requested the entire order be cancelled), but that they couldn't refund me because of the dispute (there was a month between me requesting the cancellation and raising the dispute, this comment clearly shows that they only even tried to action part of the cancellation after the dispute was received).

So just over 2 months after placing an order, I did not receive the order in the timeline I was supposed to, they've completely ignored 3 contacts I've raised with them, but they have found the time to lie to my card provider about their failure to either deliver my order on time or cancel it.

Update 14th March 2026: It should surprise no-one reading this review that despite the below response promising someone would look into and contact me, a month later I have still had no communication whatsoever from these thieves. Who, again, have literally taken my money, provided nothing in return for it, and lied to my card provider about what they've done.

I needed to cancel an order no one at fault just a pre release which would be too late for me to give as a present. Spoke to Mike who instantly understood my problem. Sorted and cancelled immediately perfect service very impressed.

Terrible communication, delivery delayed. Should have been 4 days but 9 days later still hasn't arrived.
I had to reach out 3 times to find out 1 item want available so was stalling delivery of 3 items.
Never updated me, 24 hours to get back to me each time I tried to find out what was happening, no apologies, still charged for postage... just inefficient all around and missed getting products in time for mates birthday.
Will never use again and suggest everyone be wary about their delivery dates.

Quick update, I posted a review with the hope this might get iWoot to actually reply to a message and shock of shocks they did, eventually after another month they cancelled the order and said I’d get a refund, I did but it was missing the postage id paid for, only a couple of quid but not the point..they didn’t deliver anything. Be careful using them as their customer service is shit and you’ll likely not receive what you ordered, get short changed on a refund or probably both, I placed my order on dec 14th 25 and it was resolved on the 9th of feb 26, I will never use them again that’s for sure!

It took weeks and weeks for part of an order I did on black friday (in November) to arrive with really poor communication - One item is still missing (mid-Feb!) and I've had no communication or refund for this, despite messaging several times.

I've never received the item.
The only positive point is that they 've never charged me, so at least I didn't have to ask for a refund.

I placed an order in early December that was supposed to arrive a few days later. When it wasn't arriving I contacted the company and tried to cancel the order, they argued this saying it wasn't possible but eventually I got an email saying my order was cancelled and I would be refunded, this email was received on the 17/12/25. Out of nowhere on the 5/2/26 I received an email saying the order was dispatched and was expected to arrive on the 9th of December. I checked my bank and no refund had ever been received, I immediately contacted iwoot and they replied today with an automated message saying it wasn't possible to cancel it since it was dispatched, which seems unlikely since it's supposed to arrive in December! Joke of a company, useless customer services, still waiting on a refund that was supposed to be processed in December.

I ordered in November, nothing ever delivered. Apparently couldn’t cancel the order as it was “awaiting despatch” - for over 2months. Despite repeated promises that they would refund me they never did so I had to do a fraud report and get money back from my bank

I have ordered from IWOOT a few times and never had an issue. Which is why, when I received an email about a discount on an item I had been considering, I didn't think twice about ordering. This was on 3 December 2025.

It is now 5 February 2026 and I have still not received the item and I have also not had any responses to my requests submitted through the website, which is the only way I can see to contact them. There is no customer service number or email address to be able to contact them.

I will not be ordering from IWOOT again and at this point I will probably be attempting to get a refund, however, looking at the rest of the reviews, it doesn't look like that will be very successful either.

Ordered 31/01 @ 11:14am and received an email @ 11:15am asking me to complete a review which is ridiculous. Still not received an update on my order which is still showing as processing @ 13:00 on 02/01. Hence 1 star!

Edited to add that the reply I got on 3rd Feb saying they would 'look into' the issue seems to be entirely empty... it's now the 10th and I have still heard NOTHING.

Original review:
Wish I could give them zero. Ordered a Christmas gift in early December and it still hasn't turned up. Any attempt at contacting IWOOT results in automated emails, either saying they'll aim to respond within 48 hours (they don't) or saying they are working their way through their warehouse.

I've repeated asked for information and been ignored. I've also asked for a refund and that's been ignored too.

They seem to do everything possible to stop customers from being able to contact them. They have no active social media, no phone number, no human agents on the chat, and nobody responding to emails.

I feel like I've thrown my money into a black hole. Never again.

None of my items came. They were christmas gifts.

Terrible experience. If I could give 0 stars, I would.

I ordered Christmas gifts at the start of December, which should have been plenty of time for delivery. It took almost three weeks for delivery to even be attempted. Of the three items ordered, only one arrived. The other two never did, despite being marked as delivered.

I have now been dealing with their customer support team for well over a month. I submitted a non-receipt of goods form in early January and have repeatedly provided the same information, yet I am ignored for weeks at a time and asked to resend details I’ve already supplied. I’m routinely told through an automatic reply that I’ll receive a response within 24–48 hours, which simply doesn’t happen.

The issue remains unresolved, with no refund and no meaningful communication. Extremely disappointing service and a complete lack of accountability.

Edit on 2nd Feb 2026 - Following a continued lack of response and action from Iwantoneofthose, I've had to raise a dispute with my bank to get my money back. I won't be using them again in the future.

I would give 0 stars but that option is not available. I ordered items from Iwoot on 29th November for my son for Christmas, i heard nothing and repeatedly sent messages which i was told via an automated reply would be answered within 48 hours, i have still heard nothing. 2 items were delivered on Christmas Eve but the other 2 are still being processed, i have tried to cancel this order which is impossible as the one was a christmas jumper for my son to wear christmas 2025, as this will not fit him Christmas 2026 i no longer require it. They are quick to take your order and payment but the customer service and shipping is non existent. I would not buy from this company again as i like to receive items i have paid for

I ordered a gift on the 16th of December and it still has not shipped. I have tried contacting them through every available service that they have and I have still not had a reply. I also have tried to cancelt the order however I cannot even do that because the button on the website to confirm the cancellation does not work, like it doesn't even exist. Definitely do not buy from this company.

*update - so I received my order and sent it back over 2 weeks ago (they are really cheeky and I had to pay £2.99 for their error) Eventhough I had a tracking number and a delivered confirmation from Royal Mail, they are still saying they don't have it. *

As many people have said, do not use this company if you need your order within a month of ordering. I made an order, was told it would be delivered on the 8th January, that date passed and I contacted them asking where my order was, didn't receive a reply even though they say they will contact you within 24 hours or the latest 48 hours. I needed the order for a birthday present so I asked them to cancel the order and refund as I needed to order the same thing from a different shop as it was for a birthday. Again I messaged them twice, didn't hear anything back and now I have had a message that the order will arrive tomorrow, so I now will have to go through the hassle of returning the parcel so that I can (hopefully) get my money back, although I'm not feeling confident that this will happen. They used to be a good company years ago, but they really have gone down hill.

Mega slow service with not really an a update of why the item was so delayed esp when ordered way before the Xmas deadline

No customer service.

Contacted them via Facebook via X, via their own damn website and they didn’t get back to me about an order that was delayed. It did eventually ship, but it was very late. Still nobody got back to me however I received a generic email saying that they have moved all of their staff including their customer support staff to the warehouse to get stuff shipped out quicker due to a backlog. It just isn’t good enough really. Since when did customer service start working in the warehouse?