Iwantoneofthose Anmeldelser 

Ordered 13/12/25 for delivery within 2-3 days. I contacted I want one of those on 19/12/25 to query if this would be delivered by Christmas. I received an automated reply telling me someone would get back to me in 24-48 hours. I received no reply at all. I chased again 08/01/26 and again received an automated reply telling me someone would get back to me in 24-48 hours, also receiving no reply at all. I have again contacted them today 13/01/26. There is no option on the website to cancel the order and request a refund.

Appauled. Ordered in time for christmas delivery because it said it would arrive before christmas. Didn't arrive. They only contacted me because I chased but just with a 'we know you haven't had it, we'll update you'. No further contact. No response to any of my further messages. IWOOT used to be a great company, but I'll never order from them again. Looks like they're doing this to everyone too and now just replying with automated messages to complaints here as well. Disgusting service.

UPDATE : And, what a shock, same old regurgitated automated response that they're sending out to everyone that means absolutely nothing, Pathetic.

The delivery passed the stated timeframe by a week. When I contacted them, they kept stalling me.

I an still waiting for three mugs from part of an order I placed on 3rd December. Despite contacting customer services three times, I have had no response to my messages.

If i could give 0 stars i would.

Ive used IWOOT a lot for Xmas and birthday presents in the past and never had any issues, not even items being out of stock etc.

However, this year has been astonishing. I placed my order 28th November, thinking it was plenty of time before Xmas. 4th December, still saying dispatching, so I messaged to get an update and was told they had a backlog and they would dispatch as soon as they could.

Fast forward to today, 13th Jaunary 2026, 7 messages ignored, multiple ways of contacting them completely pointless, Xmas and birthdays missed and me out of pocket, the items suddenly arrive and they expect me to pay to have them returned?! Ive already had yo pay to find replacements for these items as if Xmas isn't a difficult enough time financially for anyone!

As someone who works in Customer Service and has done her whole working life, I would NEVER treat any of my customers the way IWOOT and Zavvi have treated me.

I can't even put in a formal complaint because theres no phone number or email address and no one would read my messages anyway.

Disgusting.

UPDATE: 19th Jan, still nothing from the "relevant team" no idea how this company hasn't gone down the pan tbh

I've had deliveries from China arrive in a shorter time than I've been waiting for my delivery from this company.
Im very unimpressed with their shipping.

I placed an order on the 11th December for some presents for Christmas, fully expecting these to arrive well in time for the big day.

I then received an email on Dec 17 saying that they were working to get me my order and then on Christmas Eve I was told that they were sorry that it hadn't arrived yet.

I had no further notification until today (Jan 13th) when I had an email saying that they had finally dispatched my order and that it would be delivered on December 13th!! So I have no idea if this has been sent or not or indeed if I'm going to get it!!

I used to use IWOOT a lot, but since being acquired the company seems to have been ruined. Their customer communication is terrible, and they should have given me an opportunity to cancel given that most people would have been ordering for Christmas.

This is obviously their busiest time of year, so you would have expected them to have stocked up, so to not fulfil an order 2 weeks out from Christmas Day is pretty awful customer service.

I won't be using them again, which is a shame as once upon a time they were a decent company. Looking at the other recent reviews it looks like many other people have had similar experience.

STAY AWAY FROM THIS COMPANY AT ALL COSTS! It is a scam company that will take your cash no problem then not send goods, or massively delayed, in my case nothing, and then won’t reply to any messages. Shocking and disgraceful! Don’t go there!!!!! My reference number (730425933)is my order number so if you have any customer care whatsoever you can action a deletion of my order and a full refund!!!

I ordered a tote bag on 07/12/2025, it is now 12/01/2026, it has still not been dispatched. I have left 2 messages on their website cancelling the order and asking for a refund. Havent had any contact from customer services or received a refund. I will never buy from IWOOT again ... shocking company!!

I ordered an item on 22nd November but didn't received a dispatch confirmation for 12 days. In that time I ordered the same item from another company, Zavvi, essentially the same company, but at the time I was unaware of this. The first order from IWOOT was delivered a day later than the second order from Zavvi. I returned the original first item ordered to IWOOT on 9th December, it was delivered to them on 12th December. I have all the relevant tracking details. IWOOT say they haven't received the item. The tracking details state otherwise. One month on, I'm yet to receive a refund. I've contacted IWOOT several times but only received 1 response.

Absolutely shocking experience placed an order on the 16th of December still do not have the item. I have no way of contacting you other than email Facebook or Twitter and you are not responding with answers on either! This was a present for my son that he is still asking me for!

Please urgently get in touch and refund so we can order elsewhere!!

Still not had a response, ordered on 14th December with Xmas delivery expected, one order pending still and another saying despatched but the item hasn’t arrived, customer service is shocking, tried emails and Facebook direct messages, standard email back saying I’ll be contacted within 48 hours….still waiting, order from somewhere else as you will likely not receive your orders refund

Im now nearly 6 weeks after ordering. No dispatch. No response to any communication. Only reply has been on here saying I would have a message in my account. Guess what..... no message. What an absolute joke.

Ordered from IWOOT on 06/12/2025 and it was due for delivery two days later. However nothing was despatched and I kept receiving emails regarding my order stating there was no updates. I received a delivery on Christmas Eve - it was the wrong order with the incorrect tag on it. (The tag was for the tshirt I had ordered but it was attached to the wrong tshirt) I returned the order, paying for the return fee as I wasn’t receiving any replies from the customer service team. I tried contacting them on every platform available and still no reply to this date. No update/refund from the return.

Ordered an item 4th December with 2-3 day standard delivery. Despite many emails looking for an update and a few attempts to reach out on Facebook messenger, I have yet to receive a response from an actual human being, not some automated generic "we will get back to you in 24/48 hrs". I left a review (along with other disgruntled shoppers in the same boat)on the item on IWOOT's website as it was still available to order - now the item has been removed from the site along with those reviews. Yet my order is still processing.... Abysmal customer service, will never use again.

Kayleigh,

As your reply to my initial TrustPilot review remains the only communication I have received, I am addressing this message to you directly, Kayleigh. It has now been 35 days since I placed my order in November, and no items have arrived. Despite multiple emails, I have received no response, Kayleigh, from you or anyone else at your company.

On Wednesday, 14 January, I will begin a formal process through Citizens Advice and Trading Standards. Your involvement, Kayleigh, including your responses to other TrustPilot reviews, will form part of my case. I have documented each of these interactions.

Kayleigh, you already have my reference number and the ability to resolve this matter promptly. I strongly advise that you do so before the stated date and time.

Will never order again!
Though the item arrived eventually, the level of customer service is zero!
I ordered an item before the guaranteed Christmas delivery cut off time, and the item arrived 13 days after Christmas.
I messaged iwoot 6 times through their contact page...no response to any of them. I messaged on their Instagram page...no response.
I received an email on the 31st of December which said the item would be dispatched on the 21st of December....so apparently we're able to travel between present and past time!
The courier was great with communication once they had the item, and promptly delivered it, but I would give negative scores for iwoot if I could, as there is nothing about my experience with them that warrants even one star!
Absolutely useless company that are quick to respond to negative reviews from what I can see, but don't respond to anyone about items their customers have paid money for, and not received, in the time frame promised! They completely ruined my sons Christmas! Will never use this company again!

Awful customer service! Ordered 2 items 26/11/25, received one not the other. Tried contacting through website and instagram, only automated response, which was no help.
I just want a refund for the item not received which looks increasingly unlikely.
I would never order from this company again one star is far to much to give them.
This is by far the worst company I've ever dealt with

Like many others ive had a shambolic experience with this company. Purchased Xmas jumper 2nd December (next day dispatch), received it 7th Jan. Chased and tried to cancel, no such luck. Apparently it couldn't be cancelled if it was too close to dispatch according to your message on 18th December...you dispatched it the 5th Jan. How is that too soon to cancel!? I'm guessing your customer care team is inundated but you need a better process to resolve issues and complaints as well.

It's ok if the items are in stock. Sadly I ordered something for my brother in laws birthday for 23rd on 14th Dec. Delivery showed delivery on 15th but then on 8th January I got an email saying they have canceled my order. So much for computers. Guess theirs are not up to date with what they have in stick :/. I shall not be using them again. Mist upset 😡