iScooterGlobal.UK Anmeldelser 

Avoid iScooter – very disappointing experience
I had a very disappointing experience with iScooter. The scooter developed problems, and getting the issue resolved has been stressful and time-consuming.
I had to return the scooter and even pay for the return postage myself. To make matters worse, I had to open a case with PayPal to try and get my refund resolved.
The whole experience has caused me a lot of stress and frustration. Based on my experience, I would not purchase from iScooter again and would advise others to carefully consider their options before buying.
I hope my review helps other customers make an informed decision.

Use be good company scooter they first msde was brilliant.. not know. I brought iscooter i9 dont bother. one didn't last 6 months. Replaced it didn't last 3 months?? Yea 2 scooter didn't even last year??? If recommended company buy pure scooter real.giid company and good quality. Am in talkk get half money back. They made .e pay £40 replacement scooter delivery. Didn't even last long. Not rag it. Use it going 2 work and back home .i relied on scooter get home cause part time carer for my mum. Please think about what buy. Thsy are good on ohone try help?? Get bit pulling teeth

I have always bought from you guys the services is excellent the customer services is very quick response, delivery frame 3/4 working days very quick. My son it’s really happy with his bike

Love the scooter. Very easy to use

THANK you iscooter for everything you have done for me over the passed few months up to now i have ordered the mobility scooter for my dad as well as the iscooter i10 plus for myself and then for my partner i ordered the U4 bike all 3 orders came separate and all orders i had no problems with at all with delivery .the only problem i had was a flat tyre on the i scooter .so i got in touch with Karl at customer support and he has been fantastic with the support i needed and the help he gave me .AND BECAUSE OF THIS SUPPORT I HAD I WILL BE ORDERING ANOTHER U4 FOR MYSELF
long live iscooter thank you so much Dean Griffiths

Great brand! Bicycle works well...The company only needs to improve on battery life

Only waited 2days for my order very reliable and fast

I would not buy a scooter from this company. Mine went wrong after about a day. They will not fix, but instead pressured me to try and sort the problem out myself. I’ve rung, emailed. Obviously not a legit company. Strongly advise against dealing with them.

This is the best customer service that I have ever heard whilst buying a bike and the delivery is the fastest I’ve ever had. The feedback afterwards is excellent. I cannot complain about anything.

UPDATE 2026-08-23 – Credit where credit is due.

I want to add an important update to this review.

After the experience described below, my case was eventually taken over personally by Lilian, a Senior Customer Service Representative at iScooter.

From that point onwards, the experience changed considerably!

Lilian actually listened to what I was saying. She understood why I was frustrated, acknowledged the frankly ridiculous amount of testing and documentation I had already provided, and didn't treat me like another support ticket that needed another generic troubleshooting response.

Most importantly, her communication was consistently professional, personal and respectful. Honestly, this is someone I'd like to be working at any customer facing position to turn frowny customer to happy ones!

When something required further approval, she took ownership of it and escalated it herself. She kept me informed, gave clear timeframes, followed up as promised, and genuinely gave me the impression that she wanted to find a fair way to bring this very long saga to an end.

That deserves recognition.

My original review below remains unchanged because it accurately describes my experience with the iX5S and the support process leading up to that point.

But it would be equally unfair of me not to acknowledge when someone steps in and handles a difficult situation exceptionally well.

So, Lilian: BIG thank you.

You inherited a customer who was extremely frustrated with both the product and the process, and somehow managed to leave me with a much better final impression of iScooter's customer service.

Credit where credit is due — this is how customer service should be handled when things have already gone wrong.

Original review:

I bought an “off-road beast.” Apparently it needs a nap every kilometre...

There is something almost impressive about selling a scooter as a 1000W off-road machine, showing it conquering hills, and then producing something that becomes emotionally overwhelmed by a slight change in elevation.

Welcome to my iScooter iX5S experience.

On flat ground? Sure. It moves.

Show it a hill?
Things get interesting.

Speed starts disappearing.
20 km/h becomes 15.
Then 10.
Then 5.

On steeper sections I've genuinely had to start kicking with my foot to help my "1000W electric scooter" continue being an electric scooter.

Then comes my favourite feature:

"H"

"H" means the scooter has reached thermal protection. I know this because I've become far more familiar with that little letter than any customer should.

During one carefully documented 7.5 km ride, in cloudy 18–19°C weather, my iX5S overheated eight (8) times.

Not 80 km.
Not some brutal mountain trail.

7.5 km. On normal paved roads.

Three overheating events happened on the same street!

The scooter also repeatedly dropped below 10 km/h and sometimes below 5 km/h. It started fully charged and arrived showing 2 out of 5 battery bars.

At this point, I contacted support.

And this is where buying an electric scooter somehow turned into an unpaid engineering internship.

I've filmed the overheating.
Filmed the power loss.
Filmed the squeaking body parts.
Tested different modes.
Tested different speed limits.
Answered technical questions.
Mapped the entire route.
Mapped the failures.
Pulled elevation profiles.
Made them a presentation!!!

Then they wanted the throttle checked.
So I checked the throttle.

Then they explained that whenever H appears, I should stop riding and let the scooter cool for 30–60 minutes

Mine displayed H eight times, so according to that advice, my little 7.5 km journey could include somewhere between FOUR AND EIGHT HOURS OF COOLING BREAKS!?

At that point I'm not commuting.

I'm basically taking my scooter on a spa retreat.

After all this evidence, their latest question was whether I had taken it to a local repair shop.

No.

I bought a scooter. I didn't accidentally apply for a position in iScooter's R&D department.

I'm now trying to get it returned and refunded.

Maybe I received an unusually bad unit. That's always possible. But I can only review the product I received and the support I've experienced.

And based on that experience, I couldn't possibly recommend the iX5S.

If you're looking at one because €500 seems like a bargain for a powerful off-road scooter, I'd strongly suggest putting that €500 toward something better instead.

Because the iX5S certainly "looks" like an off-road beast.

Mine just forgot the "beast"-part.

Very poor customer service and misleading customers.

I bought this scooter so that I can walk my dog over the fields and footpaths around where I live (legs.aren't so good these days). It took a while to get used to handling it as i have never rode a scooter before.
It didn't take long, soon got the hang of it, climbs up hills just great. What fun I'm having now. Not sure the dog likes it as she getting left behind, so I have to stop and let her catch up.

Absolutely unreal professionalism by the staff from start of thenorder to even when we received the scooter and needed assistance there were second to none and emailed back strait away would highly recommend these scooters and there staff

It’s a really good Bike for the price and quality

Friendly sales communication. quick delivery "2 days!" excellent communication all round. I'm actually purchasing another If1 scooter they are so good excellent value for under £500

We have had trouble with our scooter and they have been so helpful in everything I can not thank them enough for everything amazing people

The scooter itself is actually good. I’ve ridden around 120 km so far and it has been working well. I’m happy with the performance and, so far, I have no complaints about the scooter.

However, I’m very disappointed with the seller regarding the promised free gifts. I was told that I would receive gifts for leaving a positive review. I did exactly that, but after leaving the review, nothing was sent.

In my opinion, this is misleading and should not be used to encourage customers to leave positive reviews.

To be fair, I’m giving an honest review: the scooter is good, but the promised gifts were simply not delivered. Don’t expect to receive them just because you leave a positive review.

We had some problems with the scooter that we bought from this company, and they have been very helpful in trying to get it sorted. Eventually we managed to get there and they also sent a couple of freebies out as well. Thanks.

ISC79053UK I just want to let people know if you buy from this company and something is wrong with your bike customer service is no help at all. i had a fault with the headlamp everything else works fine but the headlamp has wires hanging out of the plug so when connected wont come on also stops the hooter from working. I was actually going to buy another bike for my partner but i will now be looking else where for her please people dont buy from this company they will not help you i will take my loss and will never youse this company again.
Barry.

Update i sent them a video of the faulty wire and the headlamp and hooter not working one person said they have seen the video and another said we aint sent it so ive stopped emailing them as they just dont seem to care about our problem once again we will take the loss. Iscooter we will not remove this post so dont ask.
Barry.

Called them for days in a row. Last attempt took 57min of waiting and eventually they hang up on me. What a joke company... After only 9days of using the iscooter eco speed went down 9miles instead of 15 and sport speed went down to 15miles instead of 25.... crap