Ironmongery Experts Anmeldelser 

417
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Vis mer

Vurdert til 2 av 5 stjerner

Very poor service. Ordered some iron work for an ongoing project due to the company's claim of delivery times between 1 to 2 working days. I am here a week later without the order. The builder has fin... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Vis mer

Vurdert til 1 av 5 stjerner

Terrible service. Posted out, went missing, no tracking given Called up, promised its coming tomorrow Called to check, sorry, we didnt send it, we were too busy, but will promise you will deli... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dørutsalg
  2. Låsesmed

Opplysningene stammer fra ulike eksterne kilder

Knowledge - Experience - Reliability - Family business since 1992


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

417 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 44 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,8

Alle anmeldelser

(417)

28 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantasic product and service

I placed an order for some T bar Kitchen black handles which were priced at £2.33 each for the ones. They arrived the
next day and OMG they are fab. The quality is second to none. Will defo be using them again. Thank you so much

23. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid this company

Avoid this company. I had made order twice and both times they let me down. Every time they have problems with stock (even if it set as available on the website) and delivery company but they will not tell you about this UNTIL you don't call them by yourself after 3-4 full business days.
So if you are trade person and you need something to make a jon for your client - you'd better find another supplier because this "family run" company don't care about you.

5. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Shocking customer service

Was about to place a large order with the company, I phoned to ask a simple query at 9am this morning prior to placing and was met with an astounding level of rudeness. I asked the name of the person I was speaking to and was told no and the phone was slammed down. Absolutely shocking levels of customer service from a company that claims to be a family run business. Needless to say I will not be placing an order with them now, or ever in the future. Would give 0 stars if I could, I am still reeling from just how disrespectfully I was spoken to, I have never experienced such poor customer service.

18. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommended

Website easy to navigate with great choice when selecting my door furniture. Communication second to none from the company and the couriers: very quick dispatch and delivery. Excellent quality product.

16. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t deliver as advertised

Visited the website to find items I needed. Items were advertised as 24-48 hour delivery no mention of any processing times just 24-48 delivery.

Items purchased on Thursday evening and expected delivery by Monday (48 hours). With no sign of any tracking details on the Monday I emailed on Monday to follow up and was advised that items had not been dispatched and would be leaving that same day for delivery tomorrow but they could not provide any other details until tracking number had been allocated. They advised that technically Friday was the day to process the order and it would be 24-48 hours from Friday.

Poor customer service as they could’ve offered a before 12 delivery slot to appease the issue but chose not to and basically said, it could be anytime the next day for delivery.

Not clear on the items listed. Pretty poor when advertising an item as 24-48 hour delivery when it could easily be amended to 72 hours to factor in their day to ‘process’. Factor in the mis advertising on their website when ordering items.

16. september 2024
Anmeldelse skrevet uten oppfordring
Logoen til Ironmongery Experts

Svar fra Ironmongery Experts

Hi Sunil

We regret that your recent experience did not meet your expectations and would like to address your concerns.

Our website indicates that delivery is subject to a processing time of up to 3 working days - https://ironmongeryexperts.co.uk/delivery

The 24-48 hour delivery timeline mentioned on our site applies once an item has been dispatched, not including the time required to process the order. We do our best to dispatch orders on the same day when placed before 2pm, but as your order was placed on Thursday evening, outside of our operating hours, processing began on Friday. One of the items needed to be ordered from our supplier, which resulted in an additional day of processing time.

While we aim to provide updates on orders as promptly as possible, tracking details are issued only once the courier allocates them.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Kind regards
Ironmongery Experts

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