Iparkgatwick Anmeldelser 204

Awful company- booked through Gatwick airport compare parking sites. Shocked that Gatwick are still allowing this scam to be running.
When landing we called 28 times before getting through. Got told it will be over an hour for pick up. Went to level 5 where we dropped the car off. After waiting I decided to look around aa others were waiting and telling me their horror stories. I found our car still parked where we left it a week ago.
My husband then searched our reg plate in the car park paying station as at drop off we had our ticket taken off us. Our bill was £595.00!!!!!! Instant dread and panic. Finally an Indian man arrived asking if we were dropping off. We said no picking up and his whole mood instantly changed. My husband and him got quite shirty with each other and my husband wouldn’t allow him to leave until our keys arrived. He called his ‘boss’ and they arrived within 10 minutes with our keys. We questioned why our car hadn’t been moved and why do we now have a charge. They just kept shouting to each other in their language. Then said they have to take our car out of the car park to void the fee and get a new ticket. This was done. And the car was brought back to us with a new ticket. We had to pay £8 to leave the car park. We are very worried we will be sent this fee in the post.

Also when on holiday I received a what’s app phone call from a different number saying Gatwick parking that they picked up my car and it’s now safe in their parking lodge. All very strange and corrupt.

Do not use this company. It was such an awful end to an amazing holiday. Myself, husband and 2 children took 7 hours in total to return home after our flight landed where it’s normally a 2 hour trip when using a pro and ride service!!

AWFUL.

Do not use. We have 2 children who arrived into Gatwick at 1:30am - we got the keys back at 4:30am with an OLD ticket - after speaking to the customer service at the exit gate they had scribbled out another car reg and gave us this ticket which was invalid. I had to pay £70 onto of the original booking to leave the car park!
ABSOLUTE DISGRACE of a company - AVOID AVOID AVOID!!!!!!

we called 30 min before getting to Gatwick and lots more times untill we arrived, no answer, we had to re book with another company in the carpark, this company should be banned from Gatwick

STAY AWAY from this scammers of a company. Full of lies after lies. Ended up getting a uber to the compound after waiting 4 1/2hrs for my car to be dropped off. DO NOT USE

Absolutely dreadful experience from start to finish.

Trust pilot should introduce a zero star rating for clowns like this.

We called 30 minutes before arriving as instructed and handed the car over on departure with no paperwork whatsoever — just handed the keys to a guy waiting there. Thankfully I had the confirmation email, otherwise there’d have been zero evidence they even had the car.

On returning to the UK at around 4am, the contact number wouldn’t even ring through for the first 20 minutes. When we finally got hold of someone, we were told they thought we were returning on a completely different date and then informed they “couldn’t find the booking on the system”.

The most unbelievable part? I actually had to use my Tesla app to tell THEM where MY OWN car was parked.

We were then told they needed to move 22 cars to get to ours and that “two guys were doing that now”. That also turned out to be nonsense — we checked the live cameras on the Tesla and nobody was anywhere near the car.

After more delays and phone calls, the car finally arrived around 6:30am — roughly 2.5 hours after landing. The driver handed me the key and an £8 parking charge ticket to pay myself. No apology. No acknowledgment. No accountability whatsoever.

I’ve used meet and greet parking many times before, usually with Purple Parking, and never experienced anything remotely this incompetent.

Mistakes can happen. But the complete lack of communication, ownership, apology or basic customer service afterwards is what really stood out.
AVOID !!!

Was told on landing at Gatwick (after 8 phone calls) that our car would be returned within 30 minutes. No car appeared after 40 minutes. Numerous phone calls trying to get through and when eventually did was told would be another 15 minutes. Went to carry on speaking and the guy just hung up the phone. Car turned up (very dirty) eventually after 1 hour and 20 minutes delay

shocking. tracked car to an unused hotel nearby after 2 hours of waiting. hundreds of cars, no staff. Eventually got keys and picked up car from hotel 4 hours after my first call. DO NOT USE

Absolutely avoid this company! It's a total scam. They failed to move our car from the designated spot, and we ended up with a £350 bill to exit the car park, in addition to what we had already paid. To make matters worse, the so-called 'drivers' verbally and physically assaulted me. Gatwick Airport is actively working to eliminate their presence due to ongoing issues.

Cowboy company
Cowboy company!
Absolutely horrified by the way these people think it’s acceptable to treat other peoples belongings.
I am reaching out on here as not only did I have a terrible experience with this company, but I can only imagine the people who have lost there keys feel. I have found SOMEONE ELSES CAR KEYS IN MY CAR (Volkswagen key with Turkey eye key ring) - please reach out Milly Rose Melbourne - you can find me on Facebook.

Now for how they think retuning my car with 0 miles in the tank, not even 1 - adding 1600 miles to my mileage - denting and scratching all the back of the car - and leaving it some where god knows where - to allow it retuned so filthy!
Not only that, letting us wait over 1.5 hours upon landing to be retuned the car and being told numerous amount of times it’s pulling into the terminal, it’s 5 minutes away.

A joke to say the least, please avoid.

I hope I can reunite these keys with the rightful owner. I know the registration of your car so will need to confirm

COMPLETE SCAM! AVOID AT ALL COSTS.
Arrived for Meet & Greet at Gatwick North today to be greeted by 3 police cars and a closed off area on Level 6 where they are meant to collect/drop cars. Turns out no one from the company had been there for 3hrs and a fight had kicked off about it and the phone number given at booking (07563 870088) turned off. Dozens of families not able to get their cars and then passenegers like me trying to drop car and make a flight. So many people in tears and a lot of anger everywhere. If this company doesn't go under within the week and have someone arrested as a result I'll be amazed.

It seems looking at the reviews that EVERYONE shares my views "IPARK ARE TERRIBLE"!
I called them 1/2 hour before arriving at Gatwick as asked and then still waited 45 minutes when i got there.
When I returned I called them at passport control and was told it would be 40 minutes, (which was a lie) at 1am in the morning i was made to wait an 1 hour and a half for my car. Other people had waited even longer and one guy even called the police. DO NOT USE THIS COMPANY THEY ARE WORSE THAN TERRIBLE!

DO NOT USE THESE 😡
arrived at airport this morning at 3am and no 1 turned up to collect are car
I then got some advise from the kind man George on what to do so we could catch are flight
This is very bad and I will never use again
Also some1 was waiting for 5 hours for there car then to be told they don’t have it
He swears at you on the phone and also dosent answer. Terrible

Absolutely terrible service, charge me £24 extra ontop of the £90+ . I had already paid.
Called when landed on return journey and asked them to bring my car, took 2.5 hours to get it. The call goes to answer machine most of the time and when they do answer, they don't give you any time for when car is coming. There was lots of others waiting, 1 the company had lost their keys, 1 was waiting 3.5 hours, 1 found their car had been left in the carpark unlocked for a week. 110% would never use again and would give negative stars if i could.

ABSOLUTELY DISGUSTING COMPANY. SHOULD NOT BE IN OPERATION. I was shocked at the difference between this "meet and greet" and one that I used at Stansted airport. This company is NOT a meet and greet. You go to a car park, someone turns up to take your key and then asks you to Pay £4 to get the car from the carpark. Upon return I had to pay £14 to get out of the car park and it says on their website “Airport charges not included £5.50 each side.”. They left my KEY ON THE WHEEL upon my return and looking at the reviews I AM NOT THE ONLY ONE. When I told them I was not happy about this they said "we're going to hang up now". I emailed about my experience asking for a 50% refund because of the service received which I think is highly fair considering my whole car could've been taken by someone (ESPECIALLY as this is clearly something they do often) and they just told me they were refunding me the carpark discrepancies. Absolutely disgusting. I have reported this to the police.

Zero stars!!

Landed at 3am and still waiting at 4am for our car- stood with three other couples all with young children like ourselves and they have been here TWO Hours! Do not use this company.

We ended up waiting an hour and a half, we left other couples who had already been there for 2.5 hours with young children still there! It was 4am and 4 degrees! Absolutely disgusting.

When reunited with our car, they told us to go down to level three as it’s been left there, I said we are on level four as instructed by you and the email. They wouldn’t come up a level. We went to our car and realised why they couldn’t. They had abandoned our car in a disability bay and left the car key on the floor by it! We had seen a man about ten minutes prior come up the stairs and to collect a car in the car park from this company, so we now know it was this man who abandoned our car. He probably didn’t want to deal with a very unhappy angry customer! Everytime we rang we got told ten minutes ten minutes, this went on for nearly two hours! It was always the same man returning the cars- we suspect he was working by himself!

We also had to pay an extra £16 in parking charges that we weren’t aware of.

Do not use this company!! 1 star is being nice to them..,,but had to give it to write this review …was left last night for over 5 hours waiting for our car to be returned along with another 15 families also waiting for their cars..stinking attitude from the staff face to face and over the phone..was told to f***off over the phone when we finally got through to them,,hung up on us a few times too…was told multiple times my car was on way and would be there in minutes.. then told my car was already in car park when it wasn’t..also when I gave them my reg number they had the make and model wrong so clearly were lying and didn’t have a clue where my car was.even fronting up to me in an aggressive manor..some cars left on bottom floor of multi story car park with keys under wheels,,.absolute joke of a company..do not use this company as they are con artists,do not use this company!!

Only gave one star as that’s the only way I can write a review!

We called 30 mins before to let them know we was on our way and someone was there waiting and took our car after telling us we needed to pay £8 for them to take the car out of the car park. We was not made aware of this when booking.

A week later we land at 23:00pm tried to call them as soon as we land but just kept going to voicemail… eventually got to the car park to find another 4-5 families waiting for their car!… I eventually got through they asked for my reg and said they would chase up my car. 4 hours passed and we got our car at 3am got home at 4:30 in the morning! (With 2 children)

There was only one number to contact no management and just 2 men bringing our cars up that was getting all the abuse… no communication from anyone but the men who just about knew themselves.

Definitely wouldn’t recommend!

We found the car in the L4 car park, in the exact same spot we left four days previously but it was unlocked!!, with nobody from the company around to give us the keys we waited for over an hour for someone to turn up and give them to us. When we questioned the guy on the phone why it was left unlocked he was rude and dismissive saying it wasn’t his problem. TERRIBLE COMPANY.

Absolutely terrible. Phoned when we landed, told 45 mins when they state 25 mins on their page. Still waiting 2 hours later! Clearly have 1 driver collecting and dropping off. And using the cars they’re collecting to take other waiting to their cars! No sorry, just “you’re next” when they bother to answer the phone!

These people are disgusting. Infact the words I wish to use are not suitable for this website.

Treated my elderly parents like dirt. The manager was a flash….
Speaking to my parent with no respect what’s so ever, left them for an hour and a half waiting for their car keys. The manager actually told my mum do you know who I am?
When realising that the car was actually left in the car park bay which my parents left it, the manager told my mum how about you get the keys and pay the fee yourself £342 to be exact. Honestly cannot express enough with polite words how awful this company treat people and cannot believe Gatwick are allowing the to operate at the airport!!

Iv emailed them directly because, not to my surprise, you cannot leave a review on their own site, even though they have a get in touch form to fill out - it doesn’t allow you! They must know they are scums themselves.