International Sea & Air Shipping Anmeldelser 315

Everyone was kind and courteous.

Communication was great and the price was great too!

This is the company you want to hire. They were highly responsive, assisted at every turn. Showed up when they said they would. Each step of the way, each person was professional and accurate.
The company they coordinated for me in Uruguay, AB Trucking was as responsive and went beyond with their help making the smooth transitions with language and immigration. Seamless.
Everything we shipped arrived! I mean everything.
Thank you so much, to all of you, Hillary, Brian, Logistics, Inventory of my belongings, the gentlemen who carefully loaded the trucks, everyone. Alejandra and Zaskia, Thank you to all! May your bosses give you raises.
Wendy and Josephine

Professional and helpful team. Everything went smooth from US to France. All in time and no bad updated prices and invoices at the arrival and at delivery. Warmly recommended. Not yet the time to check all the boxes for potential breaks but the furniture were as we send them and well packed and protected

I absolutely love it when I can post a genuinely glowing review, so this will be fun.

From start to finish, working with International Sea & Air was a pleasure. As a rule I dislike shopping for services because I don’t like high pressure sales tactics. None of that with International. My first contact was with Hillary, who ended up patiently following (OK, maybe it was more like hand-holding!) us through what, for me, was a first international move. No high pressure, just rational advice and tailoring of the job to our needs…and maybe a bit of gentle nudging when needed.

Hillary was informative, responsive, and reassuring throughout. She put up with a number of my ”yeah, but what if…“ moments and talked me down every time. She’s been doing this for a while and she really knows her game!

Also want to mention Jeanine, Kai, and all the folks who did the actual loading, moving, and unloading of three storage units into a massive intermodal container. I have nothing but good things to say about them!

So now come the surprises. First, we have a LOT of breakable dinnerware, glassware, art, etc. All of it (!) made the journey from California to Europe without so much as a crack. Unbelievable!

Next surprise: there were a handful of delicate furniture items that we simply didn’t have time to crate, so we made the difficult decision to pay an expected high price to have International do it. Their price was maybe 20 percent of what I anticipated. AWESOME. And the crates are practically indestructible.

Like I said, this was my first experience with an international mover. There might be better companies out there but I really can’t imagine what that would look like. They are all true professionals, and I would use International again without a second thought!

Excellent communication throughout the process. A few additional costs from customs, but that was a known variable. No hidden costs. Pickup and delivery were friendly and fast. Truly an excellent experience, would recommend.

Regret using this company, I now have two shipments sitting in limbo and being forced to pay extra charges. My first shipment is still sitting in the United States after a month without leaving, having to chase to get updates and no urgency or consideration on timing my good are now scheduled to arrive a month and a half later. I stupidly booked another LCL shipment before this happened and not only did they get the quote wrong for which I had to then pay another 1000$ just before pick up, they sent a shuttle instead of the container and supposedly packed too much and are now proposing another 4000$ in charges for a half empty container when they restricted what they collected and I still have other items left over in my empty house, STAY AWAY

We trusted this company to move our valued possessions to Valencia Spain. They were supposed to put all our boxes in a private container from the destination, to avoid losing anything. But seems that they did forget including one of the boxes from the origin warehouse. We didn't know this had happened until receiving our possessions in Spain 7 months later. By this point they told us that it was impossible to find it at their warehouse, and they could not do anything for us. Very disappointed with their final response. And nothing we can do as we had to pay when we shipped.

Robert is a true professional and was very instrumental in helping me with my international move. I would highly recommend anyone to do business with your company.

They made me feel at ease with what was going to happen when. You could say they had my back with one of the most stressful events in our life, and that was moving abroad. The entire team was wonderful to work with.

International Sea & Air Shipping had our boxes picked up in California and delivered to our rental in Spain. Everything went great, no issues with our boxes or getting through customs.

From booking to packing to shipping to arrival of shipment, everything went really smoothly. The team communicated all the time so that I knew what was happening and when. The packing staff were really professional too, taking good care of my property. I would highly recommend International Sea and Air Shipping to move your goods.

I can only give rave reviews for the International Sea & Air Shipping International Moving Company, their US based team and their counterparts in Germany!
They have all the required and necessary certifications and experienced team members to guarantee a successful and smooth move.
I only have praise for each person involved and the role they played.

Hillary reassured me to trust International Sea & Air Shipping International Moving Company with the decades of being in business and experience, including her long tenure with the company.

Bryan was so patient and provided guidance the entire time, answering all my questions and assisting with completing the various forms. I bugged him about so many things and he always jumped in and assisted! Even after hours and weekends! He is truly dedicated!

Lena's team in Germany received rave reviews from my sisters who were there for me when her team came to pack the items up and she answered all my questions with scheduling the pickup. Her team was on time, packed everything securely and tight. No breakage with anything!

Ronnie's quick actions with setting the delivery in motion was impressive within such a short window! His delivery team was amazing! So professional, and they worked so well together! They were swift, efficient, and cleaned up leaving no trace of any packing materials.

I can't thank everyone I dealt with and the ones behind the scenes enough for working their magic and helping me keep my deceased mother's memories and my childhood memories alive with safely transporting my family treasures and heirlooms!

Definitely a 5 star experience and highly recommend them!
Happy Holidays!

We moved from US to Pakistan, and we were extremely pleased with the service. Kristin was absolutely outstanding from the very start – she was incredibly professional, knowledgeable, and went above and beyond to answer all our questions. Jeanine and Irfan in Pakistan were also great. They kept us informed every step of the way once the shipment started moving. It took about 4 months for our stuff to reach us, slightly over the estimated time, but this was clearly communicated to us ahead of time. So no complaints, Thank you Kristin, Jeanine, and Irfan!

Had a great experience! Incredibly professional team and most importantly, they stayed within the initial estimates. No surprises here.

International city and Air shipping did a phenomenal job preparing me for my for my move from Texas to Algeria. They helped me every single step of the way and I felt very comfortable once the container left my house until it arrived at my destination. I couldn’t be happier.

I deeply regret choosing this company, I will lay out why and know that there will no doubt be a lengthy response trying to justify each issue instead of an apology for really poor communication as the company does not take well to any valid criticism. I can assure you everything I say is true and leave it up to you to decide if you want to risk a similar experience.

My first issue with the company was the lack of clear communication. From the beginning we told the first employee who is marketing executive that our move would be in June or July and she provided a quote that in the end we had to ask why we were being charged quite a bit more, she argued the quote she gave us was for March and that we had additional charges added in the end, but we clearly communicated when the move would be, she never once mentioned the price would increase.

The operations manager at the company also emailed in June (one month early)regarding picking up our items that week and had us confused with another family of the same surname in different state which was extremely stressful. When I tried to communicate via email, he instead called and he used profanity on the call when he realised his mistake.

We had a set pick up date in July for well over a month confirmed by the operations manager and it was rescheduled multiple times at the last minute by no request or fault of ours due to multiple logistics issues that the company had. In the end it wasn’t picked up until the day before we left the country and this caused a great deal of stress for my family and distrust. Each time it was rescheduled the operations manager was very apologetic and promised the proper truck would be sent out, not a shuttle.

This is the worst part for my family because we were promised multiple times and assured (on the phone again) that we would not incur the almost $2,000 charge for the shuttle. In the end we found out on our 3rd rescheduled pick up day last minute that we would be paying it, there was never any accountability or apology for 2 different employees guaranteeing us and literally promising us we would not incur that fee and would not need a shuttle.

We moved and waited and were informed twice that our shipment would be delayed, once because ‘their container had a hole in it’. This meant not having furniture and having to spend money to account for receiving our things a month later than quoted.

Finally, after 3 months we were informed our things would be arriving and we would need to pay an additional moving fee for our ‘address changing’. Now let me add the context, in our initial quote we asked about not having our official address as we were in the buying process and were advised to use the closet city. Our address that they had for well over a month ended up being slightly closer to the movers on this end and has a private drive for them to park their trucks and easily move in the load. Yet we were charged around $600 for this. It was never communicated to us that this would be a possibility and actually the opposite, when we asked we were told it wouldn’t be an increase.

The movers called us before arrival and told us it was the worst shipping container they had ever seen and looked like items were ‘thrown in’. They took pictures and provided them to us which I will attach to this review. Only a small amount of our items were damaged thankfully, one being a kayak which was extremely disappointing.

The worst part for my family is that mistakes happen but the company have never once shown a desire to take any accountability or make any of these things right for us. Upon my initial review there was also quite the desire to have me remove it, instead of just connecting and listening to our genuinely bad experience and offering a way to make any of it right.

If you are using this company, be prepared to spend at least $3,000 more than your quote, keep everything in writing via email and please do not fall for believing their word on the phone because this is the mistake we made and hope no one else has to experience.

Photos are attached on Google reviews.

We moved from the US to Turkey. It took around 6 weeks in total. It was much more smooth than we expected. 2bd-1bth apartment that required a 20ft container. We packed most of our goods ourselves and used partial packaging for the big furnitures. It made it cheaper and partial packaging cost was reasonable. There was additional cost at the arrival customs/port but that is normal. Everything arrived in great condition and the moving staff were great in both ends. It was also almost half of the other movers in terms of price. I would prefer them again.

Everyone I dealt with was so helpful. The process went very smoothly. Have recommended to friends and would use again.

We sold most everything we had, shipped the necessary KEEPS, and moved to Costa Rica. These folks were my best friends during the process. Moving to another country can be an extremely daunting endeavor. EVERYONE was INCREDIBLE HELP!!! Start to Finish, any question we had was made perfectly transparent along our journey!! We literally moved to an area where addresses are not a thing, and every piece we shipped was delivered as we packed it !! ❤️ MUCHAS GRACIAS TEAM