Bought a white telephone cabinet, after reading the reviews I was a bit anxious about the delivery but couldn't fault them at the end of the day, was delivered within the time scale. Would have given... Vis mer
Selskapet har svart
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I ordered a table online, I waited for the delivery but I got no updates. I phoned interiorenvy, the people who answered, and this was only occasionally, were very helpful. After 3 weeks I gave up an... Vis mer
A1 Service..!! Dealt with Tam in the Sheffield branch who was very professional and not a 'pushy salesman'. Bought the Urban Ceramic table with 6x Roma chairs and all delivered within the suggested... Vis mer
Selskapet har svart
Ordered 3 side takes from Taz at Interior envy. He checked they were all available before I actually went online and made my purchase, I’d been let down previously by an online website. I was kept... Vis mer
Selskapet har svart
3,4
Middels
88 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 65 % av de negative anmeldelsene sine
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Unreliable company
Unreliable company. I ordered a wine rack which failed to arrive 8 weeks after ordering. The company contacted me by email and phone to confirm delivery but didn't follow through. Very disappointing.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Shocking
Delivery after 9 weeks for a product listed as 4-6 weeks, only half the order arrived. Another 4 weeks of chasing up missing item only to be shouted and swore at over the phone.
Utterly shocking
AVOID AT ALL COSTS
************************************************
Reply to below InteriorEnvy response and copied and posted from email:
"I hope you're doing well.
From the date of your order, delivery can take up to 6 weeks. This information is also included in the product description for the items you ordered.
At the moment, the factory is closed for the school holidays. They are due to reopen on 10th August, and I will be able to provide you with an update as soon as I hear from them.
Thank you for your patience.
Kind regards,
Taf"
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
We’re sorry to hear that you were unhappy with your experience.
However, we do need to clarify that this review contains inaccurate information regarding the production time. The item purchased was a made-to-order product, with a production timeframe of 8–10 weeks, rather than a 4–6 week delivery timeframe as stated in the review.
Made-to-order items are manufactured specifically for each customer, and the stated production period is therefore longer than for stocked products. We appreciate that waiting for an order can be frustrating, particularly where an order is delivered in more than one part.
We also take the comments regarding your telephone experience very seriously. We expect all communication with our customers to remain professional and respectful at all times.
We are disappointed that you feel your experience warranted this review, but we believe it is important for prospective customers to have the correct information regarding the product and its stated production timeframe.
Bought a white telephone cabinet
Bought a white telephone cabinet, after reading the reviews I was a bit anxious about the delivery but couldn't fault them at the end of the day, was delivered within the time scale. Would have given 5* except for the fact that the information stated that the unit came fully assembled which is why I went for this company as we are not DIY people. Though it wasn't difficult to assemble I was disappointed it came flat pack but the unit is very nice and a good peice of furniture
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that you’re happy with your white telephone cabinet and that it arrived within the expected timeframe.
We’re sorry for the confusion regarding the assembly. We completely understand your disappointment, especially as the fully assembled description was an important reason for choosing us. We’ll certainly look into the wording of the product information to make sure it’s clear and accurate.
We’re delighted that you found the unit easy enough to assemble and that you’re pleased with the finished piece. Thank you again for your feedback and for choosing us!
A bunch of conartists
I ordered a table online, I waited for the delivery but I got no updates. I phoned interiorenvy, the people who answered, and this was only occasionally, were very helpful. After 3 weeks I gave up and asked for a refund, after 3 weeks I am still waiting and have taken to a Visa dispute. I'm afraid I can only sa they employ only liars to answer the phone, if they actually do answer
28. september 2026
Anmeldelse skrevet uten oppfordring
I don't understand where my order is
I don't understand where my order is? They are not responding to my calls, and they promised an update - but no update has been given. Order placed on August 25th, I still don't have my order and this company is really hard to track down. I just want this to be over with.
28. september 2026
Anmeldelse skrevet uten oppfordring
I love my new cabinet
I love my new cabinet! Very solid excellent quality. And looks good. It came assembled with me only needing to fit the shelves.
And prompt delivery.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful review! We’re delighted to hear that you love your new cabinet and are pleased with the quality, appearance, and delivery. It’s great to know that the pre-assembled design made things nice and easy for you too. We really appreciate your support and hope you enjoy your cabinet for many years to come! 😊
Great service with taf and sue over…
Great service with taf and sue over email and got my order immediately
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Taf and Sue were able to help you so quickly and that you received your order immediately. We really appreciate your kind words and hope to assist you again soon!
Not willing to resolve problems but happy to take your money.
Poor experience. When I initially ordered the chairs the website stated they were in stock. If I was ordering one chair it was free delivery, but bizarrely if you ordered four chairs they wanted to charge £99 delivery. I contacted them about this pointing out that if placed four separate orders I wouldn’t have to pay any delivery and they said they would do the delivery at half price. So I agreed as I didn’t want to have four separate deliveries. They did then actually refund half of the delivery cost. More than two weeks later they arranged “delivery” with FedEx - with me even receiving tracking details. Then on the day no delivery. I was then informed there would be an eight week wait for delivery. I was really annoyed that they’d waited two weeks after taking my money to basically bother to check if these chairs were actually available or not (they obviously drop ship which is fine - but they should have been upfront about that)
The chairs eventually arrived but unfortunately one of the chairs was poorly made with the seat fabric baggy and wrinkly. I contacted them about this by email with a video to clearly show the issue, and almost immediately received a phone call from a guy who I assumed was the owner or manager. He said he would contact the manufacturer and it would be sorted. This was on July 30th. I received one random email a couple of weeks later when I’d chased them up asking if I still had the original delivery box. Unfortunately nothing has been sorted out regarding the issue with the chair and they have now stopped replying to my emails.
The measure of a decent company is surely how they deal with problems. Ignoring the customer is not the answer.
Would not recommend unless you are prepared to risk a problem that won’t be resolved
*UPDATE*
I stand by my review and I believe it to be fair and honest. Your phone call to me just now saying that you were “picking up all 4 chairs and refunding me” and informing me that the manufacturer doesn’t want to deal with “customers like me” is frankly outrageous. At no time did I ever want anything except a sensible response regarding the one dodgy chair which you ultimately did not provide. Until today, during your inappropriate phone call to me, because you don’t like the review I have written. Please do not contact me again.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you for taking the time to leave your review. We are sorry that your experience did not meet your expectations, although we do feel it is important to clarify some of the points raised.
At the time your order was placed, the chairs were showing as available through our supply chain, and we arranged delivery as soon as we were able to. Unfortunately, availability subsequently changed, resulting in an unexpected delay. We appreciate that this was frustrating, but it was not a case of us deliberately waiting two weeks before checking whether the chairs were available.
Regarding delivery, we were also happy to accommodate your request for a reduced delivery charge. As you have acknowledged in your review, we subsequently refunded 50% of the delivery cost.
When you contacted us regarding the condition of one of the chairs, we responded promptly and discussed the issue with you. We also contacted the manufacturer/supplier to seek a resolution. As this was a manufacturing issue rather than damage caused during delivery, we needed to work with the manufacturer to determine the appropriate remedy. We appreciate that this process has taken longer than either you or we would have liked.
We do, however, strongly disagree with the suggestion that we have simply ignored you or that we have no intention of resolving the matter. We have been working to address the issue and would much rather resolve this directly with you than have the situation continue through a public review.
We are sorry that you have been disappointed with the overall experience, but we believe your review gives an incomplete impression of the steps we have taken to assist you. We remain committed to resolving the outstanding issue with the chair and would encourage you to contact us directly so that we can bring this matter to a satisfactory conclusion.
2x 3 seater sofas
Ordered 2x 3 seater sofas they are lovely am very happy with them for the money they are a very good quality and comfortable the delivery men were great they unpacked the sofas and attached the feet they took all the packing away with them talking to taff was lovely he is a very funny friendly man and very helpful
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful review! 🥰 We’re absolutely delighted to hear that you’re so happy with your two 3-seater sofas and that you’re finding them both comfortable and great quality for the price.
It’s also fantastic to hear that our delivery team looked after you so well and took care of everything, including unpacking the sofas, attaching the feet and taking all the packaging away.
And we’ll definitely pass your lovely comments on to Taff! He’ll be so pleased to hear that you found him friendly, helpful and funny — that will certainly make him smile! 😊
Thank you again for choosing us and for taking the time to share your experience. We really appreciate your support and hope you enjoy your beautiful new sofas for many years to come! ❤️
Damaged cheap furniture
I bought a sofa and footstool from this company. It took 16weeks to deliver and when it arrived the sofa was damaged and the footstool was the wrong material. I sent photos of the damage and was told by Taf their sofa tech guy had to confirm the damage so I waited over a month for his visit and months later they still have not refunded my sofa and are manipulating me into having a repair do not use this company they are poor quality goods often damaged and delivery times are appalling and I still have not had a replacement footstool so I have a broken sofa and a footstool I can’t use as it’s going back. Do not use them
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
We are sorry to read this review and regret that Ms Cox has been dissatisfied with her experience.
We have been in communication with Ms Cox regarding the condition of her sofa following delivery and have arranged for the reported damage to be inspected by an independent technician. Following that inspection, we offered a replacement remedy based upon the technician's assessment.
We are continuing to communicate directly with Ms Cox regarding her concerns and are reviewing the matters raised in her correspondence. We have also requested clarification regarding an alleged telephone recording referred to by Ms Cox so that we can establish the precise chronology of events.
We do not believe it would be appropriate to discuss the full details of an individual customer's complaint publicly. We remain willing to resolve the matter directly and are continuing to deal with the complaint through the appropriate channels.
Kind regards,
Customer Services
Great service quick delivery very…
Great service quick delivery very pleased with my purchase good quality thank you
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with your purchase, the quality, and our quick delivery. We really appreciate your support and hope to serve you again soon! 😊
I ordered a shelving unit and it was perfect
I ordered a shelving unit and it was delivered within a week. The delivery was tracked so I had a delivery window which was accurate. The unit was really well packaged and looks amazing. Couldn’t be happier with the quality and customer service.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your shelving unit and that the delivery, packaging, quality, and customer service all met your expectations. We really appreciate your support and hope you enjoy your new shelving unit for many years to come! 😊
We placed a large order for a number of…
We placed a large order for a number of items , the first part was delivered although it took lots of chasing. The second part of the order which was a sofa had a leg which had broken off.
We notified immediately of the damage and whilst initial communication was around repairing the item, 6 weeks later with no further messaging we had to contact the credit card company to return the funds.
Would not recommend buying from Interior envy as the Customer service is shocking.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience, however, we feel it is important to clarify that this review does not accurately reflect the efforts made by our team to resolve the issue.
We responded to the reported damage and worked with you regarding the broken sofa leg, with the intention of finding a suitable resolution. We were actively trying to assist rather than ignoring the matter, and we are therefore disappointed to read that our customer service has been described as “shocking”.
We always do our best to resolve issues fairly and efficiently, and we regret that on this occasion the customer felt dissatisfied with the process. We remain committed to providing good customer service and resolving any genuine issues our customers experience.
Lovely staff and very accommodating I…
Lovely staff and very accommodating I went on Sunday and my sofas were delivered next day. It was a really nice experience and I am so happy with my new sofa. Thank you
23. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with our team and that your new sofa arrived so quickly. We hope you enjoy your beautiful new sofa for many years to come! 😊
Horrendous experience with online order..
I ordered a console table on 22 April 2026 with a promise of a 4 to 6 week delivery time. After nearly 13 weeks it had not been delivered. I contacted the company from week 5 and I was given various excuses for the delay, which may or may not be true. The worst part of my dealings with this business, and particularly the manager/owner, was the lack of communication and the endless empty promises to call me back and keep me updated. Over a 5 or 6 day period (prior to cancelling the order) I left around 12 voicemail messages and sent 2 emails and had no response. I therefore notified them that I was cancelling the order and contacted my credit card company to recover my payment. I had no response from the manager in respect of my cancellation notice (not unexpected) but the credit card company refunded my payment within 4 days. I have no problem with a delay for a genuine reason but in this instance the reasons given were contradictory to say the least i.e. it has not arrived in the UK, it has arrived, it hasn’t, it's in Wolverhampton, it's being moved to Sheffield, it's not in Sheffield and may be still in Wolverhampton, I am going to the warehouse, I am going to Wolverhampton to find it myself etc. Then nothing. At around week 6, the manager did offer a refund, but he guaranteed that the item was in the UK so I gave him the benefit of the doubt on the basis he would keep me updated so I did not cancel at that point. I had to constantly chase for an update, when on the odd occasion I did speak to a member of staff they knew nothing and on the odd occasion I spoke to the manager (with the very few times he did call me) it was just empty promises as mentioned above. I regret ever coming across this business as it has been the worst experience I have had ordering anything online. If I could give no stars I would but unfortunately, I have to give one, which they don't deserve. Fortunately, I found a great business online (Furniture World) where I was able to order a similar console table and it was delivered in 9 days well within the promised delivery timeline. Based on reviews given for Interior Envy there appears to be the same issue for most orders made online – with the manager/owner making grovelling apologies for delays (I expect the same to this review with some distortions of the truth!). If someone asked me whether I would recommend Interior Envy for an online order I would definitely say NO. Save yourself the hassle, the stress - look elsewhere for a business that actually deserves your hard-earned money.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you for taking the time to leave your feedback. We're genuinely sorry that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points.
Firstly, we completely understand your frustration with the extended delay. During the period of your order, we experienced significant supplier delays alongside a planned warehouse relocation, which unfortunately impacted a number of deliveries. While these circumstances were beyond our control, we accept that they affected your order and apologise for the inconvenience caused.
However, we do feel it is important to address some inaccuracies in your review. As you mention yourself, we offered you a full refund around week six of your order. This offer was made on multiple occasions thereafter, but you chose to continue waiting because you wished to receive the console table after being advised it was progressing through our supply chain. We respected your decision and continued trying to fulfil your order.
We also acknowledge that our communication was not at the standard we strive for during this exceptionally busy period. While we did make efforts to provide updates based on the information available to us, the situation changed frequently as shipments were delayed and moved between warehouses. This unfortunately resulted in conflicting information being passed on, for which we sincerely apologise.
Once you informed us that you wished to cancel the order, your credit card provider processed your refund directly. We are pleased you received your money back promptly.
We never want any customer to leave feeling disappointed, and we are genuinely sorry that this experience has led you to such a negative view of our business. Since this period, we have made significant improvements to our warehouse operations, stock management and customer communication processes to help ensure situations like this are avoided in the future.
We wish you all the best and hope you enjoy your new console table.
I waited for many weeks for my purchase…
I waited for many weeks for my purchase with no communication from Interior Envy about delivery times, until I gave up and cancelled my order and then received further deafening silence other than the standard “we are experiencing high volumes….delay delay” response emails, and no refund.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Hi
We sincerely apologise for the delay and the lack of communication regarding your order. We completely understand how frustrating it must have been to wait several weeks without receiving clear updates, particularly after you cancelled your order.
I can confirm that your refund has now been processed. We’re very sorry that this took longer than it should have and for the inconvenience and frustration caused.
Thank you for your patience and understanding, and please accept our sincere apologies for the experience you’ve had with Interior Envy.
Kind regards,
Interior Envy Customer Service
My delivery cane on time
My delivery came on time, customer service was great and I like my sofa. Great design and quality. What you see is what you get.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful feedback! We're delighted to hear that your delivery arrived on time, our customer service met your expectations, and that you're loving your new sofa. It's especially great to know that the design and quality lived up to what you saw online. We truly appreciate your support and hope you enjoy your sofa for many years to come! 😊
Had a really good experience
Had a really good experience, ordered dinning table arrived promptly as expected, very good quality I recommend.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful review! We're delighted to hear you had a great experience and that your dining table arrived promptly and met your expectations. It's fantastic to know you're happy with the quality. We really appreciate your recommendation and hope you enjoy your new table for many years to come. Thank you for choosing Interior Envy!
Got there in the end …
Despite a long wait beyond the estimated 8-10 weeks for delivery my Aimee sofabed finally arrived today. I am delighted with the product that was meticulously unpacked and installed by the two man team. Taf of Interior Envy did his best to keep us informed and bore my frustration at the delay with humour and fortitude!
All in all, it was worth waiting for.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your wonderful review and for your patience throughout the process. We really appreciate your understanding while we worked through the unexpected delays, and I'm so pleased to hear that you feel the wait was worthwhile. It was a pleasure keeping you updated, and I'll be sure to pass your kind words on to our delivery team—they'll be delighted to hear how happy you are with their service. We hope you enjoy your new Aimee Sofa Bed for many years to come. Thank you again for choosing Interior Envy! 😊
I just ordered a set of dining chairs…
I just ordered a set of dining chairs from these guys online, and I must say, the quality is on point. The delivery time was not too bad, and the communication was good. My mate really liked them as they suit our interior design.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Interiorenvy
Thank you so much for your kind review! We're delighted to hear you're pleased with the quality of your dining chairs and that the delivery and communication met your expectations. It's even better to know they fit in so well with your interior and that your mate loves them too! We really appreciate your support and hope you enjoy your new chairs for many years to come. 😊
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