Had a shocking experience with Instaloft the sales guy was great and talked me through the process and sketched how everything would look on a plan.

From there that’s when it all went wrong.

1, Screws through ceiling where missed the timber sticking through on show.

2, loft hatch fitted in wrong position even though they had the plan that the sales guy had done.

3, was fitted wonky not square with the room.

4, not fitted level with the ceiling.

5, guys on day of installation were like kids messing around.

Installation was of poor standard and they didn’t even finish the job me and my partner decided to not have them back as there was such a mess. Now we are dealing with the customer services team that are even worse, they don’t care how much they messed up and are just blaming us because we have had the issues rectified by a third party. As there service team leader who was dealing with the issue went on holiday and nothing got dealt with.

They told us the ladder was in a temporary position but they fitted the architrave lol which multiple joiners have told us that’s the finishing touches and they tried to blag us saying the architrave is for safety.

Even though stressful I’m sitting here laughing at the incompetence of this company we have even had invoices demanding payment when they won’t even acknowledge the shoddy work that has been carried out by cowboys..

Survey and quote (accepted) on Thusday, installation slot became available the following Saturday (Bank Holiday weekend). One man, 5 hours - done. Electricts on Wednesday. Less than a week. Everything done really well, without fuss or mess. The installation (flooring, shelving, larger loft hatch, light) is everything I hoped for, and more. The step area to make access up to the raised flooring was totally unexpected, but essential.

The installers were very quiet, neat and tidy. Other than the obvious changes there were no signs that it had only just been done.

I had had a quote from another company, but their installation method was not as good, just 1 year guarantee (lifetime with Instaloft), and more expensive!

The whole process from initial contact to final payment was smooth. I would certainly recommend Instaloft for your loft flooring and shelving.

I am disappointed with both the installation and the handling of my complaint by Instaloft.
My concerns relate to the reduction in loft headroom following installation and the quality of the flooring finish. Despite raising these issues through the formal complaints process and providing supporting evidence, I do not feel my concerns were properly addressed or investigated.
Whilst Instaloft has now closed the complaint internally, the dispute remains unresolved from my perspective. An inspection was offered only after a significant delay, by which time the loft had been fully utilised for storage, making access impractical.
I respect that Instaloft has reached its conclusion, but I remain dissatisfied with the outcome and the lack of a mutually agreeable resolution. Prospective customers should ensure that all specifications, measurements and expectations are documented clearly before proceeding.

I had my loft installed 2 years ago. When it started to show signs of wear and tear, I decided to give insta loft a ring.
I rang them last Monday and they arranged to install a new one today which is also Monday.

Shabiah was the young man that installed hour replacement loft.
He finished it in less than 2 hours and left the area nice and clean.

I have to say this is the first time I have had five-star service from any company within the last 2 years. A big thumbs up to insta loft. Will be recommending

Very careful doing work on our property

Quick service able to accommodate a date that suited myself.
Helpful and polite installers
My attic had the hatch moved boarded and shelves installed in 3 hours
No mess
Would Definately recommend

Really great and quick service and reasonable for a ladder installation.

Super company. I needed a repair to a ladder they installed 7 years ago and I only needed to contact them once and everything was sorted.
Good, professional people. I highly recommend.

From quote to install in under 2 weeks!
Make sure to get a ‘discount’…
Josh & Lee who installed the boarding were very good and professional!
Tidied up after they finished and talked me through what they had done, even making sure the ladder was in the orientation I wanted it. Little touches make a big difference and show they genuinely care about the service they provide!

The installation team did a fantastic job, the price was nice and the head installation guy Michael Swin was very professional on top of everything. Job was complete in 5 hours in stead of a day. Fantastic job guys

Turned up nice and early very pleasant workers didn’t mess about straight to it very impressed would definitely recommend Instaloft superb job 10/10 from me 👍

very good service and very helpful during the process

Very good first meeting without any pressure to upgrade our request for a replacement loft hatch. Workman arrived on time and completed job on his own (despite height of ceiling and weight of new hatch) and the company also ordered a longer Tee pole to help me reach the hatch door safely. Very happy with the final result.

Efficient service whch worked very smoothly from start to finish.
Jack the surveyor produced an excellent plan. Liaison with the office worked well on timing.
Brad the installer was extremely good and ensured that the final product was of the highest standard.
Impressive all round.

Charlotte came out and did our quote and was extremely knowledgeable. We had our loft boarded today and a wooden loft ladder installed by Josh and Mason. Excellent work, quick and clean. A grab rail was forgotten but quickly delivered and installed. Daniel from Instaspark arrived later to fit the light, again excellent and thorough. Would recommend. Thank you team

I had an survey done which was very encouraging and made it sound like this would be a simple process and everything would be taken care of. From the point I signed up, the issues just kept coming. The asbestos survey was only booked 2 days before the fitting and I was reassured this was not going to be an issue but on the day the fitter said the asbestos surveys take a couple of weeks to have results. The work was not completed in the way I was sold, I have had to prompt the company to reduce the quote to reflect what wasn't done and still haven't heard back from the electrical company who were supposed to be fitting the lights. The actual loft looks fine but all the additional disappointment and stress has seriously undermined my enjoyment of something I was initially very excited about.
The customer service has used a lot of pleasant words to fix absolutely nothing and they have offered a 'goodwill gesture' so small that it is insulting.

Excellent service from all members.
Slotted me in and completed speedily. Highly recommend this company.

Im really happy with the service from Instaloft from start to finish. The surveyor was really informative and explained things really clearly and gave me a few options to choose from, from budget to a more thorough refit. There was no pressure whatsoever, no pushy selling tactics (like id had from another company) just informative and honest. I really appreciated that. Really competitive quote too. I changed my mind about board layout and it was no problem for Dan to redo the original plan, he was very accommodating and patient, lovely guy. And so were the 2 lads that came to fit the insulation and boards. Punctual, polite and very professional. Id been dreading the upheaval and mess but I needn't have worried because they worked their socks off, were extremely careful, clean and respectful. The house was immaculate when they'd finished. Great aftercare too, there was a tiny rip in felt and they came straight out the following week to repair that, and Richard, in customer services didn't take payment for the refit till the minor rip was fixed.

My house feels so much cooler now, made such a difference during this last heatwave! The previous heatwaves upstairs was 36 degrees even at night, so unbearable. This recent heatwave that reached pretty much same temperature outside and upstairs only got to 28, so big difference. Hopefully itll keep heat inside in winter too, just as effectively.
Really happy I've invested in a loft renovation and that I chose Instaloft to carry it out. I felt I could trust them from the get go! Plus you get a lifetime guarantee. Id 100% recommend the company 👌

The team arrived as planned, even texting 40 minutes ahead to confirm their arrival. They were very efficient, explaining what they would be doing and carried the work out quickly and without mess. Once they had finished, they showed me what had been done and overall I was very pleased and would recommend them to others.

They were really easy to deal with and quick to respond. There were no hidden charges and everything was explained up front. Fitting was booked in within 2 weeks.

On the day Shabiah and Jack we really punctual, they were very professional, clean and tidy. They worked quickly and kept me updated on progress along the way. There were no shortcuts and we're happy to ensure the job was completed to the highest standard. I'd happily recommend their service to anyone needed this doing.