Iberostar Hotels & Resorts Anmeldelser 

This resort is the definition of “pay more or suffer.”

We spent thousands of dollars expecting a relaxing luxury vacation, but the reality was completely different. The entire resort is unbearably loud from morning to night. Music is blasting at the pools, near the restaurants, basically everywhere. If you actually want silence or a calm atmosphere, apparently that is reserved only for “premium” guests.

When I asked the staff where normal guests could relax quietly, they immediately tried to sell us another upgrade for around $70 extra PER DAY just to enter the peaceful areas. Imagine spending $3,500 on a vacation and still being told you need to pay extra just to escape the noise.

The whole business model feels manipulative. They intentionally make the standard experience uncomfortable so people feel forced into buying premium packages.

The difference in treatment between premium and regular guests is honestly embarrassing. If you are not premium, expect to feel invisible. Staff suddenly become much friendlier the moment they see a premium bracelet.

Another huge annoyance: nonstop pressure to buy their membership program. They bother you around the pool, interrupt your vacation, and even call your room early in the morning trying to push you into attending their sales presentation. Then if you actually consider buying into their system, they suddenly tell you nothing is available unless reservations were made years ago.

The pricing inside the resort is ridiculous too. Simple inflatable pool floats cost around $50 EACH. That’s not luxury pricing, that’s pure greed.

Also disappointing: the alcohol selection for standard guests is terrible. Cheap drinks, weak cocktails, low-end beer options… while premium guests get access to better brands. In a Mexican resort, not even having proper popular Mexican beers available for everyone is crazy.

The property itself has potential and could have been amazing, but management completely destroys the experience with constant money grabs and endless upselling. Instead of feeling welcomed, you feel like a walking wallet the entire time.

My sister, my mother and I were extremely impressed with our time here. We want to highlight the professional, efficient and expert service delivered by two members of staff in particular: Nikola and Aleksandra from the reception management team.

They swiftly and professionally dealt with our request to change rooms and they couldn’t have been nicer throughout. Both were incredibly approachable, friendly and made sure everything was sorted exactly as we needed.

It is thanks to these two outstanding team members that we would definitely recommend this hotel to others. Their care and attention have made our experience so far truly special. Thank you both for such brilliant support!

I would like to leave a review regarding my recent stay at the Iberostar Kuriat Palace Monastir, which was overall impeccable. I particularly appreciated the quality of the service and the attention of the staff, especially:
– Mr. Khaled at the reception, who promptly and professionally resolved an issue with the TV in my room
– The animation team, always friendly and welcoming
The all‑inclusive service was excellent, and I had no parking issues at all, which made the stay even more pleasant.
The only aspect that could be improved—especially for a five‑star hotel—is the Wi‑Fi connection in the rooms, which could be more stable and efficient.
Apart from that, my stay was very enjoyable and fully met my expectations.

We are staying at the Iberostar founty beach ,Agadir . Hotel is very clean and well presented. All the staff have been very friendly and welcoming. Food was great with plenty of choice as I only eat chicken and husband big meat eater and we both found plenty of choice to eat. Entertainment team are 5 star , they have provided great entertainment with quizzes and dance shows in the evening as well as plenty of entertainment throughout the day if you wish to take part poolside. Loved our stay here 5*****

Buena experiencia en general. Aunque al final tuvimos un episodio un poco desagradable, en seguida se pusieron en contacto con nosotros y nos lo resolvieron perfectamente

Avoid booking with Iberostar Hotels & Resorts / onlinetravel.io. Terrible customer service, terrible refund handling, and an absolutely exhausting experience when trying to resolve an issue. Once they take your money, getting proper support or a fair solution is incredibly difficult.

I would never book with this company again and would strongly advise others to stay away.

If I could rate Iberostar Waves in Majorca zero stars I would! I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had at a hotel. From the moment we arrived, the staff was dismissive, unhelpful, and completely uninterested in resolving concerns. Simple questions were met with attitude, and any issues we brought up were either ignored or handled with little professionalism.

What was most disappointing was the lack of accountability and empathy. Hospitality should make guests feel welcomed and valued, but this experience did the exact opposite. Communication was poor, requests were not followed through on, and management seemed unwilling to address problems appropriately.

For the amount of money spent, I expected basic courtesy and customer care, neither of which were provided. Unfortunately, the negative experience overshadowed the entire stay. I would not recommend this hotel based on the level of service alone.

We stayed at Kantaoui Bay in Tunisia- best ever experience! The staff from reception, waiters, chefs, cleaners, bar attendants and lifeguards were amazing, friendly and very helpful. We also had an amazing tour guide Chafa who helped us book for quad biking at very affordable prices and was quite helpful and honest in explaining the currency exchange rates- the food was exceptionally tasty- so much variety and the drinks just kept coming. The rooms were very clean - we had an amazing week and are already planning our return

Hôtel très très moyen pour un 5 étoiles. Le restaurant et le personnel sont très satisfaisant. En dehors de cela. La musique autour de la piscine est insupportable. Si vous avez comme moi, le malheur d’être dans une chambre vue piscine avec supplément, vous aurez de la scène, musique, dance, latino toute la journée. Bonjour le repos. La salle des sports dispose d’équipement en très mauvaise qualité. Les deux vélos sont dysfonctionnels ne fonctionnent pas, j’ai passé mes deux semaines de vacances à leur dire qu’ils étaient cassées. Oui oui on s’en occupe monsieur et mon dernier jour de vacances rien n’était changé un séjour très cher et très décevant par rapport à l’hôtel Sentido par exemple si tu es juste à côté.

Iberostar 4* hotel in Tunisia.
It was really nice. Stunning hotel with beautiful ceilings in the reception area and food hall. All the staff were very kind and helpful. Our private pool room was brilliant. Inside was super clean and organised. Unfortunately there the private pool was extremely dirty and not usable at all. It was covered with algae over the tiles inside the pool. I asked for it to be cleaned and it took 4 hours for a member of staff to remove some floating leaves and top the water up, not clean it. I did make a complaint but gain the pool wasn't cleaned. So we paid for a private pool we couldn't use.
Very clean towels and dressing gowns but only enough for 2 guests not 3 as paid for.
The good was fantastic. A great selection of food, the absolute worst pina colada I've ever had 😝 Order one just for kicks. All inclusive was great, my husband liked the Tunisia red wine and beer. Bottled water any time was good and easy to get from food hall and reception. We booked 2 tours via the hotel which went well. Over all we had an amazing time and would use this hotel brand again and we would recommend it to others.
We would suggest the hotel takes our comments into consideration and also think about heating more of their pools including the private ones. You'll get more families booking them and returning.

Short break stay at Iberostar hotel Jardin del Sol in Mallorca. We were among the first guests of the season and we booked their Star Prestige sea-view suite. All the staff offered exceptional service. Very welcoming, very helpful and very professional. Every area of the hotel and grounds were spotlessly clean. The hotel location was generally quiet apart from noisy vehicles delivering goods to the hotel behind our room. Vast choice of food in self service restaurant although the food itself wasn’t that hot and suffered from being over cooked. Overall we enjoyed our experience.

so disappointed to write this review as I treated myself to a 5star, all inclusive, post 50th birthday trip, which wasn't cheap. I arrived on the Monday night, Had 1 full day on the Tuesday. Had breakfast on Weds and then started to feel very unwell. Took to my room and didn't eat again for 24 hours hour. Experienced sever sickness and Diarrhoea which would have been attributed to something bacterial from the hotel. I know this because I didn't eat or drink anything from anywhere else. On the Thursday I was limited to bread and water, and a mini croissant. I decided to change my flight (at a cost) to Friday, a day early. 4 hour flight isn't to be taken lightly. They agreed to refund me the cost of the night I didn't take but am now in dispute with them to compensate me for the time i spent unwell. I couldn't use either of my speciality restaurant bookings, now could I use the buffets for 48 hours, or the free bars, mini bars etc. To the tune of £288 a night, they saved a lot of money from me being unwell. Thanks to them my trip was ruined and now they won't accept any liability. They keep saying they have high hygiene standards but something has clearly slipped somewhere, I even saw a restaurant worker leave a toilet cubicle without washing her hands. I will never stay in an Iberostar again. I will escalate this complaint. Please avoid. I've been to India twice and never got sick like that. Aside from this, there isn't anything nearby in case you don't want to do all inclusive, and the walls are paper thin. The banging of doors and snoring is disruptive. Sea view is distant and in the adults only area, is even more restricted by palm trees with no sun on the balcony. As it's such a mature persons hotel, no need to spend more money on adults only. Wouldn't return.

Still no repsonse from Iberostar Customer Service who said they would investigate my complaint, even after sending two reminders.

No wonder they have poor ratings on this website.

My complaint was ... When I made a complaint about AENA and passport control I received this response from a person who identifies herself as a Receptionist at Iberostar Selection Fuerteventura Palace,

'Great, we do not need people like you over here. Still enough tourists are coming over, we definitely don‘t need YOU at all cost! If you don‘t like what you‘ve voted well too late now. Time for holiday in the UK.'

I have tried to make a complaint to the hotel and they have ignored me. Complaint No - 07484673

Ping Quality Manager...

Very unprofessional response. Why did you not request my documentation to support my complaint before tipping the Receptionist off. She has now removed the Facebook posting, removed her place of work and blocked me from viewing her Facebook profile. I have now escalated this complaint to Head Office together with my complaint as to your handling of this matter.

Da kann ich mich der vorherigen Bewertung nur anschließen! Wir hatten auch das neue Hotel Iberostar Selection in Bar gebucht, welches dann leider noch nicht fertiggestellt war. Wir hatten das ebenfalls selbst herausgefunden und uns dann beim Reiseveranstalter gemeldet, die noch von nichts wußten! Iberostar hatte uns dann ein alternatives Hotel angeboten. Hier sollten wir uns innerhalb einer Frist entscheiden, ob wir das Angebot annehmen. Bereits 2 Tage später, noch weit bevor die Frist nur annähernd abgelaufen war, wurde auch dieses Angebot gecancelt! In der Mail von Iberostar war dann angegeben, wir könnten auf Sommer umbuchen. Das Angebot hätten wir gerne angenommen. Leider wurde uns dies nicht zum selben Preis angeboten. Die Preise waren so überteuert, dass wir schließlich storniert haben. Nach so einem Debakel erwartet man eigentlich ein Entgegenkommen vom Veranstalter. Statt dessen versucht man bei der Umbuchung noch die Kunden abzuzocken! Mein Fazit: Nie wieder Iberostar. Es gibt andere Ketten, wie z. B. das Maritim. Dort hatten wir noch nie irgendwelche Probleme!!

I recently completed a 5-night half-board stay at the Iberostar Grand Mencey, and to say I am disappointed is an understatement. This is marketed as a 5-star heritage hotel; in reality, it is a tired, corporate conference hotel that struggles with basic hospitality and hygiene.
The Room & Service:
Our initial "Superior" room was a disaster - located on a corner between two busy roads, making sleep impossible. When I raised the noise issue, the receptionist was dismissive, eventually shrugging her shoulders and turning back to her computer while I was still standing there. It took three members of staff and a "Head of" department to tell me nothing could be done unless I paid €200 more.
The only saving grace was Miriam/Marian at the front desk. Unlike her colleagues, she provided actual 5-star service, listened with empathy, and moved us to a quiet courtyard room the following day.

Cleanliness & Maintenance:
The hotel is "rough around the edges" is an understatement. Our first room had pubic hair in the bathroom, vomit stains under the toilet seat, and rusted steelwork. The beds are on wheels and constantly roll away from the headboard. The shower was a nightmare, fluctuating between scalding and freezing.

Dining:
The dining room was freezing in the AM (we had to wear coats) and chaotic. Tables were literally propped up by wine corks. Service was a shambles - on multiple days we had to scavenge for our own knives and mugs from other tables. The "egg service" resulted in a confusing mess of unwanted plates, and basic staples like scrambled eggs were often missing.

The Spa (A Health Hazard):
We paid €20 each to use the spa, which turned out to be a total scam. The jacuzzi was cold, the steam room had no steam, and the sauna was lukewarm. Worse still, I broke out in a full-body rash the next morning, which I attribute to the poorly maintained water temperatures and chemicals from the jacuzzi.

Summary:
This is a corporate conference hub, not a luxury retreat. If you want 5-star food and facilities, or better yet 3-star, you need to go somewhere else. I will never stay at an Iberostar again.

We stayed at the Joia El Mirador in Tenerife again in February /March and we have been staying here since 2018. What a wonderful place and right next to the beach. It’s absolutely amazing and if I could give it 6 stars I would do so. Thanks so much to everyone who made our holiday so perfect. A huge thank you to the management including Tiziana, Carlos, Leticia and just everyone who made our stay perfect. This is the best hotel and I highly recommend it for singles and couples. Everyone seems to come back and those just finding this wonderful place will return I’m sure. We can’t wait to return. Thanks to everyone who made it all so wonderful.

Absolute Frechheit von Iberostar!
Wir haben für Mai Iberostar Selection Montenegro gebucht und auch bezahlt. Wir haben selber per Zufall herausgefunden, dass das Hotel nicht öffnet, sondern erst im Juni.
Von Iberostar gab es keine Info! Geht gar nicht!
Und nun hält man uns ewig hin ob umgebucht wird oder nicht. Keine Kulanz, keine Alternative, keine Information! Und wir sitzen da mit nicht stornierbaren Flügen und haben kein Hotel.
Absolute Frechheit von Iberostar und dem Kundenservice.

We arrived at the Hotel and we were given the key to our room.
On entering the room it resembled a prison cell rather than a place for rest and comfort. One little table and chair the floor was dirty no coverings on the beds two singles pushed together. The bathroom was dirty worried about using the shower because it had mould in it. A dirty water jug that you had to take along the outside corridor to fill up as they recommend you don’t drink the tap water in Morocco.The towels in the bathroom were hard and dingy white didn’t appear clean. We were so upset we went to see the Jet2 rep and the manager of the Hotel, we were not given the option of looking at another room or that they would send cleaners in it was horrid. The rep asked us to stay one night and he would transfer us to another Hotel in the morning. We slept on top of the beds we didn’t feel able to get in them the whole room was dirty. We transferred to another Jet2 Hotel the next day to do this we had to part with a substantial amount of money but was assured on our return this could be sorted out with Jet2.
Unfortunately Jet2 have not been supportive at all and we ended up paying £4.500 for a holiday that should have been £2.500. We were vulnerable and worried about the accommodation so agreed to the transfer and parted with the extra money we were told it was to secure a room st the hotel we were transferring to but it now turns out they were cancelling our first booking and rebooking the next Hotel that was not explained to us at all by the Jet2 rep. We have approached Jet2 but they have flatly refused to compensate us for the accommodation in the Founty Beach Hotel. It is actually a disgrace myself and my Husband are 78 yrs old and 79yrs old and we had to find ourselves a taxi to take us to the new Hotel. Jet2 have not been supportive towards us. If we had known they were going to take this money from us we would have flown home. The Hotel was generally shabby I asked the manager to go and check our room but he declined. We will never place a package holiday with Jet 2 again their attitude and response was cold and demeaning.

Except for the IHG's DECEPTIVE MARKETING, our stay at Paraiso Maya with 23 other family members was fantastic! The employees could not have been nicer, or more accommodating if they tried. The property is HUGE, so bring shoes/flip-flops, etc., that you'll be comfortable in walking a lot!

Here's the DECEPTIVE MARKETING PRACTICE referred to earlier. They "CLAIM" you get a $600 CREDIT when you check in for purchases like a massage, water sports, etc- making it sound like they also include these at their "all inclusive" destinations.

YOU DO NOT GET A $600 CREDIT!!! What you really get is $25 off every additional $100 dollars spent on their resort amenities... to get your $600 off, you'll need to SPEND AN ADDITIONAL $2400 above and beyond what the weekly resort cost!

Also disappointing, was that AFTER I booked our large family trip, I kept getting emails for better offers of what I had already paid. When I called to see it they would honor the better price. I was told "NO". They could only credit my original purchase to use at a later date within a year, and pay (again!) the full "better offer" price to use for my planned and paid for trip.

I find both of these deceptive acts a complete and intentional misrepresentation and a terrible business tactics. There are many other all inclusive resorts all over the tropical world. We will be looking at those for the next family get-together of 25 people at once.

But again, ALL the employees were great!!!

Uncle Steve

Nous sommes arrivées à l’hôtel Iberostar Kuriat Palace à Monastir vers 2h30 du matin. Une chambre avec un seul grand lit nous a été attribuée, alors que nous avions expressément précisé lors de la réservation auprès de Promosejours que nous souhaitions deux lits séparés.

Le lendemain, nous avons dû quitter la chambre initiale, qui était :
- Sale
- Dotée d’une porte-fenêtre cassée impossible à fermer

Nous avons ensuite attendu plus de trois heures avant d’obtenir une nouvelle chambre, dont l’état était également inacceptable :
- Poubelle endommagée
- Rideaux moisis
- Housse de couette déchirée

L’état général de l’établissement est très éloigné du standing annoncé pour un hôtel 5 étoiles Iberostar :

- Intérieurs dégradés et sales (murs éclaboussés, mobilier taché, chariots en mauvais état)
- Extérieurs laissés à l’abandon et présentant des risques (bords affaissés, structures détériorées)
- Plage privée jonchée de déchets et d'algues.
- Installations non conformes aux visuels promotionnels (cages en bois fortement dégradées)
- Piscines brunes et visiblement mal entretenues
- Jacuzzi inutilisable faute d’eau

Ces éléments caractérisent une non-conformité manifeste entre la prestation vendue et la prestation fournie.