The operative was very pleasant and prompt when he said he would phone back. He explained everything very well. The insurance quote was actually the cheapest and the extra policy coverage was good too... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Vis mer
Selskapet har svart
The policy Hughes found me was the most comprehensive & reasonably priced I could find. I used a cashback site which directed me to Hughes website where I had to provide additional information. My onl... Vis mer
Selskapet har svart
I got a great adviser, he fully explained the process and all the different options. The price was fantastic. I received my paperwork the next day. I would highly recommend Hughes Insurance.
Selskapet har svart
Informasjon om virksomheten
- Bilforsikringsselskap
- også i
- Bedriftsforsikringsselskap
- Boligforsikringsselskap
- Forsikringsmegler
- Grunneierforsikringsselskap
- Virksomhetsforsikringsselskap
Skrevet av virksomheten
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Kontaktopplysninger
Jubilee Road 4, BT23 4WN, Newtownards, Storbritannia
- www.hughesinsurance.co.uk
4,8
Enestående
809 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Insurance quote
The operative was very pleasant and prompt when he said he would phone back. He explained everything very well. The insurance quote was actually the cheapest and the extra policy coverage was good too.
20. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your feedback.
It is brilliant to hear that our colleague returned your call as promised and made everything clear while also securing you a fantastic price on your cover.
Please feel free to reach back out if you ever require any additional support.
Kind regards, Tahara @ Hughes Insurance
Staff are always friendly
Staff are always friendly, professional and customer focused.
20. oktober 2026
Svar fra Hughes Insurance
Thank you for sharing your feedback with us today.
It is brilliant to hear how pleased you are with the quick and effortless nature of our digital platform.
Should you ever require any additional assistance down the road, please feel free to get in touch.
Kind regards, Rachel @ Hughes Insurance
Hughes insurance are always very…
Hughes insurance are always very helpful in answering and any problems and advice
20. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your review.
We're delighted to hear that our team was able to provide clear advice and promptly address your queries.
If you ever need any further support from us, please don't hesitate to reach out.
Kind regards, Tahara @ Hughes Insurance
Excellent Service
I got a great adviser, he fully explained the process and all the different options. The price was fantastic. I received my paperwork the next day.
I would highly recommend Hughes Insurance.
16. oktober 2026
Svar fra Hughes Insurance
Thank you for leaving us a review and sharing your recommendation for Hughes Insurance.
We are thrilled to learn that you had such a helpful experience with your advisor, who made everything clear, and that you were delighted with your competitive quote as well as the quick delivery of your documents.
If you ever need any further support from us in the future, please feel free to reach out.
Kind regards,
Vicky @ Hughes Insurance
Just bought it yesterday
Just bought it yesterday, so hopefully I don't have a need to claim. Then and only then will o be able to truly give a review off their customer service.
17. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to leave us a review.
It is great to hear that you have just set up your cover with us, and we completely understand that the true test of any provider comes down to how a claim is handled if you ever need to make one.
If you ever need any assistance from us in the meantime, please feel free to reach out.
Kind regards, Kirsty @ Hughes Insurance
Although heavy times are coming Hughes…
Although heavy times are coming Hughes Insurance mange to help people with their needs, with their well mannered and nice brokers!
13. oktober 2026
Svar fra Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to hear that our team was able to support you during a difficult period, and that you found our advisors so polite and pleasant to deal with.
If you ever need any further support from us, please do not hesitate to reach back out.
Kind regards, Kirsty @ Hughes Insurance
Great price
Great price, much lower than other companies for exactly the same policy. Trevor was very helpful and explained everything clearly.
17. oktober 2026
Svar fra Hughes Insurance
Thank you for leaving us your feedback.
It is brilliant to hear that Trevor took the time to guide you through all the details so thoroughly, and that we were able to offer such a fantastic deal on your cover compared to other providers.
If there is anything else you need going forward, please feel free to reach back out to us.
Kind regards, Kirsty @ Hughes Insurance
Smooth and efficient service from start…
Smooth and efficient service from start to finish.
17. oktober 2026
Svar fra Hughes Insurance
Thank you for leaving us a review.
It is brilliant to hear that setting everything up went so seamlessly from beginning to end.
Please get in touch with us anytime if we can be of any help in the future.
Kind regards, Kirsty @ Hughes Insurance
The team member that I talked to could…
The team member that I talked to could not have been more helpful, he was extremely knowledgeable and friendly when explaining to me the steps to go through to solve my car insurance. A big thank you.
16. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to leave us such a glowing review.
We are so glad to hear that our advisor was so approachable and well-informed while guiding you through the details of your motor policy.
If there is anything else we can do to support you, please reach out whenever you like.
Kind regards, Kirsty @ Hughes Insurance
Car insurance
Well, when I rang up, it was a very nice welcome. The guy went through everything and explained a few things. And I got a very good price. I hope it's the same next year. Would recommend Hugh’s insurance
14. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to leave a review. We're delighted to hear that you received a warm welcome and friendly service. It's great to know that everything was clearly explained and that we were able to find you a competitive price that met your needs.
We really appreciate your recommendation and your kind comments. We look forward to helping you again when your policy is due for renewal.
Kind regards,
Chris @ Hughes Insurance
The policy Hughes found me was the most…
The policy Hughes found me was the most comprehensive & reasonably priced I could find. I used a cashback site which directed me to Hughes website where I had to provide additional information. My only complaint was that having done that several times (& finding myself back to the cashback site & unable to complete my purchase), I had no choice but to phone the Broker & go through the whole process in detail again before eventually buying. However, I have to say, the young man who dealt with my purchase was very pleasant & friendly, therefore I ultimately was happy to have purchased my policy with them.
14. oktober 2026
Svar fra Hughes Insurance
Thank you for sharing your detailed feedback with us.
It is great to hear that you secured such extensive cover at a competitive rate and that our team member provided a warm, welcoming experience on the phone.
We also hear your frustration regarding the trouble you experienced when trying to complete your purchase through the online site, and we appreciate you letting us know how tedious that process was.
If there is anything else we can assist you with moving forward, please feel free to reach out.
Kind regards,
Laura @Hughes Insurance
Value for money
Contacted Hughes because i got a very high renewal quote from my last insurance company. £300 cheaper im delighted
13. oktober 2026
Svar fra Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that we were able to offer you such a significant saving compared to your previous insurer's renewal price.
Should you ever need any further support from us, please feel free to get in touch.
Kind regards, Kirsty @ Hughes Insurance
Colum was really helpful in helping me…
Colum was really helpful in helping me choose car insurance with Hughes. Thank you
13. oktober 2026
Svar fra Hughes Insurance
Thank you for leaving us a review.
It is brilliant to hear that Colum provided such great support to help you pick the right cover for your vehicle.
If you ever need any further support, please get in touch with us.
Kind regards, Leanne @ Hughes Insurance
Great experience
Great experience. Very easy to set up my car insurance on line. Great customer service as I had made a mistake on my form and they phoned me and changed it . Very friendly customer service.
12. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is wonderful to hear that setting up your vehicle cover on the website went smoothly and that our team was able to quickly help correct the details on your application over the phone.
If there is anything else we can do to support you, please reach out to us.
Kind regards, Rachel @ Hughes Insurance
Great service
The staff member was efficient and explained everything in great detail in sorting out my new car policy.
10. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your feedback with us today.
We are delighted to hear that our advisor was prompt, thorough, and walked you through all the necessary information while setting up your motor cover.
If you ever need any assistance in the future, please feel free to reach out to us.
Kind regards, Kirsty @ Hughes Insurance
Friendly straightforward advice and infoi. Good price
Friendly straightforward advice and information
9. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to leave us a review today.
We are delighted to hear that you experienced high standards and found our service straightforward to use.
If you ever need any further support, please feel free to reach out to us.
Kind regards, Kirsty @ Hughes Insurance
I was very impressed by the knowledge…
I was very impressed by the knowledge of the agent. He was very helpful and polite. He wasn't at all pushy and explained everything very clearly.
I was reassured that my direct debit would be paid on the date agreed as this didn't happen previously
3. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your feedback with us today.
We are delighted to hear that our advisor was courteous, provided informative details without any pressure, and helped put your mind at ease regarding your payment schedule following your earlier experience.
If you ever need any further assistance, please feel free to reach out to us.
Kind regards, Kirsty @ Hughes Insurance
After initial quote valid for 15 days…
After initial quote valid for 15 days was told details had changed and new quote was over £200 more, That’s the second time that happened to me with Hughes.
Checked online a day later. Guess what. Hughes’s quote was the same as the original first quote.
Very angry with a local company who praise themselves on their customer support.
10. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive a significantly higher quotation after being advised your original quote was no longer available, only to then find a similar price online shortly afterwards.
We appreciate how this situation could lead to confusion and disappointment, particularly when you're expecting a consistent and transparent quoting process. Customer service is extremely important to us, and we're sorry that on this occasion we did not meet your expectations.
We'd welcome the opportunity to review what happened and look into the differences between the quotations you received. Please contact our customer service team with your policy or quote details so we can investigate this further.
Thank you for bringing this to our attention.
Kind regards,
Chris @ Hughes Insurance Services
Acceptable quote and good staff.
Hughes offered an acceptable quote along with helpful and professional advisors. Mandy
8. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to write a review.
It is brilliant to hear that you were pleased with the pricing options provided and that our team supported you with expert, courteous guidance.
Should you ever need anything else, please feel free to reach out to us.
Kind regards, Kirsty @ Hughes Insurance
One star – Stop bombarding your customers!
The buying process itself was absolutely fine, but the avalanche of follow-up emails afterwards has been intrusive, excessive and thoroughly irritating.
I bought car insurance, not a subscription to an endless stream of emails. The constant follow-ups are bad enough, but then come the emails begging me to leave a review.
Well, you asked, so here it is: ONE STAR.
Your relentless emails have turned an otherwise perfectly acceptable buying experience into an irritating one. Give your customers some breathing room instead of bombarding their inboxes and wasting their time.
Less pestering, fewer emails and a lot more respect for your customers’ time would be a good place to start.
2. oktober 2026
Svar fra Hughes Insurance
Thank you for taking the time to leave a review. We're pleased to hear that the insurance purchase process itself went smoothly, but we're sorry to learn that the follow-up communications left you feeling frustrated.
We understand that receiving multiple emails after purchasing a policy can feel excessive, particularly when you're simply looking to complete your insurance arrangements and move on. While some of our emails contain important policy information and service updates, we appreciate that the frequency of these communications did not meet your expectations.
Your feedback regarding both our follow-up emails and review requests has been noted, and we're sorry that this detracted from what was otherwise a positive purchasing experience. We appreciate you sharing your thoughts and will take your comments on board as we continually review how we communicate with our customers.
Kind regards
Chelsea @ Hughes Insurance
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.