Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Purchased a house with existing HRV system. Interestingly, soon after purchase we received notice from HRV that the system needed a service. ( detail was sent to house address and addressed to oursel... Vis mer

Vurdert til 1 av 5 stjerner

After the first time changing the air filter the system started pumping dust from the roof into the house causing chest pain and eye irritation. Had it checked and filter replaced 3 times and it still... Vis mer

Vurdert til 5 av 5 stjerner

After a terrible start with trying to organise a repair by phone, taking 4 days and many calls to get an appointment we finally had a great result. Our technician Villi was so friendly, polite and kn... Vis mer

Vurdert til 1 av 5 stjerner

Our System needed a replacement fan. HRV used some quite honestly deceptive language to try to tell us that was not possible and the only solution was a $2,500 replacement. This included tell... Vis mer

Informasjon om virksomheten

  1. Ventilasjonsentreprenør
  2. også i
  3. Klimaanleggleverandør
  4. Klimaanleggtjenester
  5. Leverandør av varmtvannsbeholdere

Skrevet av virksomheten

HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

150 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(150)

25 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Problem Solved!

We felt we were listened to and the problem dealt with. The service person was really nice to deal with and she gave us confidence she was competent to do whatever was needed.

11. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thank you for the positive review on our team, glad the issue was dealt with!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Excellent Service and Clear Communication from HRV

I had a really positive experience from James from HRV. From the initial consultation to the final installation, the process was straightforward and easy to understand. The team explained everything clearly, including how the ventilation system works and what would be best suited for our home. There was no pressure just helpful advice. What made the experience great was the professionalism of the staff. They were punctual, respectful of our home, and took the time to answer all our questions. Communication was excellent throughout, and the installation was done neatly and on time. HRV is doing a great job at making home ventilation more accessible and understandable for everyday homeowners. Their customer service stands out, and the system itself is already making a noticeable difference in the air quality and comfort of our home. I highly recommend HRV for anyone looking to improve their home’s air quality.

3. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

We appreciate the detailed review of your experience. We always aim to deliver this standard of service regardless if you're new or have been with us for over 20 years.

-The team @ HRV

Vurdert til 4 av 5 stjerner

Clear communication and helpful team

The whole process was great with HRV so far. Mal was very informative and explained the product in great detail, but also understandable, when explaining the needs for our home. He also answered any questions we had. The process has been smooth and the communication from the team very clear. Can't wait for the system to the installed!

2. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Appreciate the review and hope you enjoy your new system once installed!

-The team @ HRV

Vurdert til 5 av 5 stjerner

I have only had positive experiences…

I have only had positive experiences with HRV. I installed an HRV system in my previous home and since moving I have installed another HRV and now looking to install a new heat pump. The consultants know their products and are knowledgeable in their recommendations. I am notified when it is time to replace/check the filter systems. Any issues are responded to in a timely manner. Keep up the good work!

17. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Glad to hear, thanks for taking the time to review!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Smartvent review, excellent product

Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.

25. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for the feedback, appreciate it!

-The team @ HRV

Vurdert til 5 av 5 stjerner

A first

A first - the technician was early! V thorough and efficient, also asked if I had condensation issues and adjusted vents to counterattack this! Lovely manner, highly recommend

25. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for the positive feedback Julie!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Love my HRV!

Love my HRV, definitely worth it. They were really helpful with my HRV replacement, customer service was so helpful.

When the did the replacement they were super fast. 0 hassle.

Amazing service, excellent product

9. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thank you for the review, glad we were able to get it sorted for you without any hassle!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Great service from HRV

Great service from HRV, friendly and helpful got to the problem, fixed and back to clean dryer home. Thanks HRV

26. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for the review, we're glad the issue has been fixed!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Great experience!

Team member was experienced, friendly and they slotted us in very quickly. Would definitely recommend

9. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for sharing your experience!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Happy with HRV

We've had HRV systems in our last 2 homes & have only had 1 minor fault, which was fixed quickly at no cost to us even though the system was out of the warranty period (by a month or 2).
We just had our current system serviced & the filter replaced. The technician arrived exactly on time, was really friendly & had the job done quickly.

21. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for sharing your experience, we're glad to have been able to sort the fault out for you!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Always great service

Always great service, friendly and knowledge service people - answer all your questions without hesitation. We have been clients of theirs for close to 20 years I think and have never had an issue. Great company.

4. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Thanks for the positive review, here's to 20 years and more!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Great friendly service clean tidy…

Great friendly service clean tidy install great information very happy with product and difference it's made

24. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Appreciate the positive review, hope you enjoy your new system!

-The team @ HRV

Vurdert til 5 av 5 stjerner

Great service

Great service, from discussing options of placement and product. Kept me fully up-to-date through the process from initial query to install. HRV people were very friendly. Highly recommend!

30. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Appreciate you sharing your feedback!

-The team @ HRV

Vurdert til 1 av 5 stjerner

We have been using HEV for 14 years…

We have been using HEV for 14 years nowand to be honest only the first 2 years was how it supposed to be but since then, they charge us for the service and maintenance $230 but it has never been right. The settings would be changed according to the season but in the winter we just have a moisture everywhere. They have never fixed it. I have water filled windows, moisture wardrobe mirrors and nothkng is dry. There is no way that you can add photos in Google review so that tells you enough. The HRV system is the waste of money. Good luck

20. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Hi there!
Thank you for taking the time to share your experience, and we're sorry to hear that your HRV system hasn’t been performing the way it should.

As mentioned your system was installed around 14 years ago. Like most home appliances, ventilation systems can show signs of wear over time, especially if they haven’t had regular servicing. We completely understand how frustrating it must be to deal with ongoing moisture issues as that's certainly not the experience we want anyone to have.

If you'd like to have one of our technicians take a look and run a full service check, feel free to get in touch with us (service@hrv.co.nz or 0800 478 123). We’d be happy to help assess the system and see how it’s operating now.

Thanks again for your feedback.
- The team @ HRV

Vurdert til 4 av 5 stjerner

We upgraded our 8 year old system to…

We upgraded our 8 year old system to the latest which was carried out effortlessly with minimum of fuss by their technicians who explained everything and the WiFi setup. No condensation since the system was first installed.

1. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra HRV

Hi Roger,
Thank you for your positive review and glad we're able to have helped you for almost 10 years!

- The team @ HRV

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