Purchased a house with existing HRV system. Interestingly, soon after purchase we received notice from HRV that the system needed a service. ( detail was sent to house address and addressed to oursel... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After the first time changing the air filter the system started pumping dust from the roof into the house causing chest pain and eye irritation. Had it checked and filter replaced 3 times and it still... Vis mer
After a terrible start with trying to organise a repair by phone, taking 4 days and many calls to get an appointment we finally had a great result. Our technician Villi was so friendly, polite and kn... Vis mer
Our System needed a replacement fan. HRV used some quite honestly deceptive language to try to tell us that was not possible and the only solution was a $2,500 replacement. This included tell... Vis mer
Informasjon om virksomheten
- Ventilasjonsentreprenør
- også i
- Klimaanleggleverandør
- Klimaanleggtjenester
- Leverandør av varmtvannsbeholdere
Skrevet av virksomheten
HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.
Kontaktopplysninger
New Zealand
- 0800478123
- service@hrv.co.nz
- www.hrv.co.nz
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Problem Solved!
We felt we were listened to and the problem dealt with. The service person was really nice to deal with and she gave us confidence she was competent to do whatever was needed.

Svar fra HRV
Excellent Service and Clear Communication from HRV
I had a really positive experience from James from HRV. From the initial consultation to the final installation, the process was straightforward and easy to understand. The team explained everything clearly, including how the ventilation system works and what would be best suited for our home. There was no pressure just helpful advice. What made the experience great was the professionalism of the staff. They were punctual, respectful of our home, and took the time to answer all our questions. Communication was excellent throughout, and the installation was done neatly and on time. HRV is doing a great job at making home ventilation more accessible and understandable for everyday homeowners. Their customer service stands out, and the system itself is already making a noticeable difference in the air quality and comfort of our home. I highly recommend HRV for anyone looking to improve their home’s air quality.

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Clear communication and helpful team
The whole process was great with HRV so far. Mal was very informative and explained the product in great detail, but also understandable, when explaining the needs for our home. He also answered any questions we had. The process has been smooth and the communication from the team very clear. Can't wait for the system to the installed!

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I have only had positive experiences…
I have only had positive experiences with HRV. I installed an HRV system in my previous home and since moving I have installed another HRV and now looking to install a new heat pump. The consultants know their products and are knowledgeable in their recommendations. I am notified when it is time to replace/check the filter systems. Any issues are responded to in a timely manner. Keep up the good work!

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Smartvent review, excellent product
Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.

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A first
A first - the technician was early! V thorough and efficient, also asked if I had condensation issues and adjusted vents to counterattack this! Lovely manner, highly recommend

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Love my HRV!
Love my HRV, definitely worth it. They were really helpful with my HRV replacement, customer service was so helpful.
When the did the replacement they were super fast. 0 hassle.
Amazing service, excellent product

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Great experience with the crew who did…
Great experience with the crew who did the install

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Great service from HRV
Great service from HRV, friendly and helpful got to the problem, fixed and back to clean dryer home. Thanks HRV

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Great experience!
Team member was experienced, friendly and they slotted us in very quickly. Would definitely recommend

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Happy with HRV
We've had HRV systems in our last 2 homes & have only had 1 minor fault, which was fixed quickly at no cost to us even though the system was out of the warranty period (by a month or 2).
We just had our current system serviced & the filter replaced. The technician arrived exactly on time, was really friendly & had the job done quickly.

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Always great service
Always great service, friendly and knowledge service people - answer all your questions without hesitation. We have been clients of theirs for close to 20 years I think and have never had an issue. Great company.

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Great friendly service clean tidy…
Great friendly service clean tidy install great information very happy with product and difference it's made

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from initial contact this company went…
from initial contact this company went the extra mile. fast efficient service and friendly staff made the process easy and trouble free

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Great service
Great service, from discussing options of placement and product. Kept me fully up-to-date through the process from initial query to install. HRV people were very friendly. Highly recommend!

Svar fra HRV
We have been using HEV for 14 years…
We have been using HEV for 14 years nowand to be honest only the first 2 years was how it supposed to be but since then, they charge us for the service and maintenance $230 but it has never been right. The settings would be changed according to the season but in the winter we just have a moisture everywhere. They have never fixed it. I have water filled windows, moisture wardrobe mirrors and nothkng is dry. There is no way that you can add photos in Google review so that tells you enough. The HRV system is the waste of money. Good luck

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Aways so accommodating and pleasant to…
Aways so accommodating and pleasant to deal with.
Never had a problem with the helpful, fully trained staff

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We upgraded our 8 year old system to…
We upgraded our 8 year old system to the latest which was carried out effortlessly with minimum of fuss by their technicians who explained everything and the WiFi setup. No condensation since the system was first installed.

Svar fra HRV
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