Just bought some bedroom furniture from Housing Units Furniture Store in Manchester. The Sales Representative, Janet, was extremely helpful and took her time to explain everything clearly. Janet... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Fab friendly service from Janet 1683 this afternoon, Nothing was too much trouble. We were only window Shopping with a view to buy in a couple of months but really liked the bed and the Housing Unit... Vis mer
Shopped at HU for 30years but quality is not what it was. We have made a couple of bigger purchases recently and been a bit disappointed. The customer service is second to none though. I would still h... Vis mer
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Lovely staff & great customer service from Paul & Joe! At no fault of their own, of course, our dining table arrived unexpectedly on a day we did not arrange, I mentioned this upon arrival and they we... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Kontaktopplysninger
Wickentree Lane, M35 9BA, Failsworth, Storbritannia
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love housing units
I love housing units! Everyone there is so professional and helpful, from ordering with Sarah Yearn to delivery from the amazing Paul and Joe, everything went smoothly and was efficient throughout!
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you for your wonderful feedback, Tracy! We're thrilled to hear about your positive experience and appreciate your recognition of our team's efforts. Your satisfaction means a lot to us, and we look forward to seeing you again in the future.
Kind Regards
Team HU.
Satisfied customer
As always excellent service from Housing Units and delighted with our purchase. Delivery on time as arranged. The lads who delivered,Paul and Joe, were polite and friendly and quickly assembled our new table but not before putting down a precautionary floor cover. Service at its best
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you, Graham, for your fantastic feedback! We're thrilled to hear you had an excellent experience and that Paul and Joe provided top-notch service. We take pride in our team and appreciate your support.
Kind Regards
Team HU
Relaxed friendly pleasant and very…
Relaxed friendly pleasant and very helpful
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you for your kind words, Brian! We're thrilled to hear you had a relaxed and pleasant experience with our team.
Kind Regards,
Team HU.
Great company
Great company. Shopped in store which was a pleasant experience. Good quality of furniture. Delivery was well communicated. Will definitely be shopping here again.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you for your wonderful feedback, Josie! We're thrilled to hear that you had a pleasant shopping experience and appreciated our quality furniture and delivery communication. We look forward to welcoming you back soon!
Kind Regards
Team HU
The worst company i have ever had the…
The worst company i have ever had the misfortune to deal with .once they have had your money they are not interested .
Think twice before buying a couch from them
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Hi David,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience. As no order details or reference number have been provided, we're unfortunately unable to investigate the matter or provide a detailed response on this platform.
If you have not already done so, please contact our Customer Care team with your order number and any additional information in order for them to investigate.
Kind regards,
Team HU
Disappointing and discriminatory…
Disappointing and discriminatory customer service
My partner and I visited the bedroom and furniture building today. When we arrived, we politely greeted the door attendant and thanked him for opening the door, but he completely ignored us. We brushed it off and went about our shopping.
However, as we were leaving, there was a white couple directly in front of us. The door attendant was incredibly warm to them, opening the door and saying, "Bye, take care." Right after them, when it was our turn, we said thank you to him again. Instead of acknowledging us, he deliberately avoided eye contact, looked up at the ceiling, and stayed completely silent.
The stark difference in how we were treated compared to the couple right before us was impossible to ignore. As an ethnic couple, it felt explicitly discriminatory and deeply unwelcoming. For a store that boasts about its service, this was a terrible, hurtful experience. Management needs to address the behavior of their front-of-house staff.
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
** UPDATE - Please could you contact us via email at marketing@housingunits.co.uk as we would like to request some further details in order for our store manager to investigate this further **
Dear Sally,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience during your recent visit.
Housing Units is committed to ensuring every customer feels welcome, valued and treated with courtesy and respect. The experience you have described falls short of the standards we expect, and we understand why this left you feeling upset and disappointed.
Please be assured that we take comments of this nature extremely seriously. Your review has been forwarded directly to our Store Manager, who will investigate the matter thoroughly.
We appreciate you bringing this to our attention, as feedback such as yours is invaluable in helping us maintain the high standards of service we strive to provide for every visitor.
We sincerely hope that you will give us the opportunity to welcome you back in the future, so that you can experience the genuine Housing Units welcome that every customer should receive.
Kind regards,
Team HU
We expected delivery on 25th July and…
We expected delivery on 25th July and received early on the 10th. Lee and David were courteous and efficient.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
We're thrilled to hear that your delivery came earlier than expected! Lee and David appreciate your kind words about their service. Thank you for taking the time to share your experience.
Kind Regards
Team HU.
Always find something you like.
Always find something you like.
Once you've looked everywhere else, visit Housing units to find exactly what you were looking for.
Great service all the way through sales to delivery.
Always great.
29. juni 2026
Svar fra Housing Units
Thank you for your fantastic review, Gary! We’re thrilled to hear you consistently find what you're looking for and appreciate the great service from sales to delivery. Your support means a lot to us!
Kind Regards
Team HU
Svar fra Housing Units
Thank you for your fantastic feedback! We're thrilled to hear that you're very pleased with your purchase. Your satisfaction means a lot to us, and we look forward to seeing you again soon.
Kind Regards
Team HU.
Had a lovely visit in store lots of…
Had a lovely visit in store lots of furniture to choose from. I got a dining table and 6 chairs it arrived promptly and delivery guys were great
29. juni 2026
Svar fra Housing Units
We're thrilled to hear you had a lovely visit and found the perfect dining table and chairs! Thank you for your kind words about our delivery team. We appreciate your support and look forward to welcoming you back soon.
Kind Regards,
Team HU.
First class for all things ‘home’
Firstly, the furniture is beautiful but moreover it is always a pleasure to shop at HU. The staff are helpful, friendly and courteous; communication re: purchase receipts and delivery information is excellent, and goods arrive as planned. HU is our ‘go to’ when we are looking for something special for our home.
29. juni 2026
Svar fra Housing Units
Thank you, Susan, for your wonderful feedback! We’re thrilled to hear that you love our furniture and appreciate our team's dedication to customer service. It’s great to be your go-to for special finds. We look forward to welcoming you back soon!
Kind Regards,
Team HU.
Fabulous quality products
Fabulous quality products. Slight delay due to worldwide shipping problems but good communication around that issue. Delivery arranged to suit and subsequently changed at short notice due to personal circumstances. Delivery team prompt and exceptional as always. 5 stars deserved so awarded
29. juni 2026
Svar fra Housing Units
Thank you, Steve! We're thrilled you loved our products and appreciated our communication. We aim to make your experience seamless, even with shipping challenges. It’s great to hear our delivery team was able to accommodate your needs. Your support means a lot to us!
Kind Regards,
Team HU.
Great service
I ordered a new suite which was made to order and was kept informed of progress by lovely staff. They then arranged the delivery which went well, again, lovely gentleman made the delivery.
29. juni 2026
Svar fra Housing Units
Thank you, Tracey! We’re thrilled to hear you had a great experience with our team and your made-to-order suite. We appreciate your kind words about our staff and delivery service. Your satisfaction is our priority!
Kind Regards,
Team HU.
Fine company for service and quality
The delivery men were Lee and Dave. They were extremely careful bringing in the furniture and discussed along the way where to position it. They gave good advice on care and maintenance. Unfortunately, one of the lights was a purple colour which they reported immediately and a replacement and technician will come and change it in about three weeks The staff at the sales and after sales have been professional throughout and apart from the faulty light the quality of the cabinets and table are exceptional.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you, Peter, for your fantastic review! We're thrilled to hear that Lee and Dave provided exceptional service and care with your furniture. Your feedback about our team's professionalism and product quality means a lot to us. We appreciate your understanding regarding the light replacement.
Kind Regards,
Team HU.
Outstanding service from Steve in customer service
Although I did have a problem with my purchase I could not fault the service I received especially from Steve on the customer service team who was outstanding
29. juni 2026
Svar fra Housing Units
Thank you for your wonderful feedback, Valerie! We're thrilled to hear that Steve provided you with outstanding service. We appreciate your understanding regarding the issue and are committed to ensuring our customers are pleased with the resolution.
Kind Regards,
Team HU
Lee and David were very friendly and…
Lee and David were very friendly and did a great job in bringing the furniture in
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you for your wonderful feedback. We're thrilled to hear that Lee and David provided excellent service while delivering your furniture. We appreciate your support!
Kind Regards
Team HU
Svar fra Housing Units
Thank you, Ennis! We're thrilled to hear that you had an excellent experience with us. Your support means a lot, and we look forward to welcoming you back soon.
Kind Regards,
Team HU.
Svar fra Housing Units
Thank you for your kind words, Paul! We're thrilled to hear you had a positive experience with our products and service. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards,
Team HU.
Careful and polite
Very polite, helpful and careful.
Furniture and customer both treated very well.
Good start to the week
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you, Peter, for your wonderful feedback! We're thrilled to hear that you had a positive experience.
Kind Regards
Team HU
My new dining room chairs
My new dining room chairs were delivered by the lovely Arthur. He was was very nice & had a cheerful disposition about him.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Housing Units
Thank you for your wonderful feedback, Hazel! We're thrilled to hear that Arthur made your delivery experience enjoyable. Our team strives to provide excellent service, and it's great to know you loved your new dining room chairs.
Kind Regards
Team HU
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