Housing Ombudsman Anmeldelser 

If I could give the HO no stars I would. This is an organisation that works for and on behalf of Landlords, not tenants. Severe corruption by Riverside Housing Organisation has gone ignored for over a year by the HO and any follow up communications are ignored. What the HO does acknowledge however is that one has made “a complaint" and then communicates with the same person the complaint is about. If this isn’t corrupt I don’t know what is. All across the land housing associations must be laughing at having no oversight whatsoever. In London the decent homes act is ignored, disabled tenants are left without a lift, fire alarms have been disabled, Riverside lie and bully with impunity (e.g. ‘we will no longer accept standing orders, you must pay by direct debit) - we have learnt to ignore - and flats decorated and ready to move in - have been left void for over 15 months. And what does the Housing Ombudsman do? Nothing.

Extremely poor organisation. The UK seems to be full of inept organisations like this. I firmly believe that none of these companies like the Housing Ombudsman would ever act in the best interests of homeowners or leaseholders. Instead they align themselves with fraudulent and corrupt councils and freeholders throughout the UK. An organisation not fit for purpose and should be thoroughly investigated for lack of transparency and deceit. They are complicit in their actions.

Awful misleading harassment , unacceptable behaviour

If I could get a lower rating I would. Supposed to be there to help tenants but allow landlords to get away with it time and time again. Do not enforce their decisions and do not follow up with tenants to confirm before closing cases. Utterly disgraceful!!! Tigers with teeth.

Our block has experienced and as a result mould for leaks for over 2 years affecting multiple properties.

Greenwich council offered £200 as a "good will gesture".

"Determination
In accordance with paragraph 53.b of the Scheme, the landlord offered the resident reasonable redress which satisfactorily resolved the complaint in respect of its handling of external repairs which were linked to mould growth.

In accordance with paragraph 53.b of the Scheme, the landlord offered the resident reasonable redress which satisfactorily resolved the complaint in respect of its complaint."

They dismissed the appeal and now the damages are into the thousands and is yet to be resolved.

Absolutley useless and unfit for purpose, avoid these people at all costs, you're better off going through the small claims court. Waiting for over 6 months for any sort of update on my case now, all emails to them are ignored. How this service is still allowed to operate is beyond me. Needs scrapped altogether and replaced with a service that actually works. Whoever is in charge there needs sacked for incompetence

Disgusting service set by law it's a joke. How long it takes to get a signed a case worker. Up to 22 months. Ya ring the hos phone number only to be spoken to arrogantly by call centre staff. No help. What so ever. I just can't fathom out why thay take no concerns what so ever about how it impacts the tennent who already got fobbed of by there landlord only to find out after waiting for these jokers to eventually get round to investigating your landlOrd to be vindicated. That the council did treat you badly and the thing is even when the landlord gets found out by the hos. Nothing changes hence in my case I've two more pending investigations about same council.

Complaints system is corrupt and is discriminatory.

The service is dreadful experience and dealing with arrogant and unsupportive staff is upsetting experience.

Imagine having a service which is supposed to hold landlords to accountability. Not having any actual accountability themselves. Go to make a complaint and they make it near enough unposisble for neurodiverse people to fill in or explain what to do. The answers are insufficient anf from what I can see from 13th January 2026 they will no longer accept emails. This is exactly what pisses me off with this country..governments, legislation they do nothing to solve this it all falls on deaf ears and they make it impossible to complain.. Just another governmental stooge department reaping tax money and delivering nothing in return..

An abysmal service that lets down the very people it's designed to help. Cases are parked for months, sometimes years, with the same lame excuses trotted out each time to excuse the delay, and worse, the so-called chat function on the website is staffed by totally unprofessional individuals who seemed set on doing the barest minimum in terms of assisting you.

This is THE SECOND TIME that these people have refused to help me with my case !

I had ongoing and very serious issues with my previous neighbors due to the noise they created to trigger me and get me to react. I am neurodivergent, I have ADHD & autism and I'm very sensitive to noise ! My housing refused to investigate this for nearly a year until December 12th of 2024 when I had a serious incident with my mental health. Upon this investigation the housing chose to be biased towards me (because of false complaints which were never investigated properly) and my needs due to their personal relationship with my neighbor & disregarded my complaints as "household noise". I have videos of this noise occurring and anyone who has ears will understand that this IS NOT HOUSEHOLD NOISE !

My housing is aware of my needs and refused to install any soundproofing or add any additional things to help my needs because of their own personal views towards me!
Since this incident happened my previous neighbors have moved out and my housing have moved in whole new tenants WITHOUT adding any type of soundproofing once again.

I have raised SEVERAL FORMAL COMPLAINTS about this RECENTLY AND ALSO IN THE PAST regarding this noise and I have contacted the housing ombudsman to help with this and they have disregarded myself & my needs ONCE AGAIN !

This is truly disability discrimination from both parties and they continuously get away with it ! Their mistreatment is disgustingly distasteful and I have no idea how they're still operating ! I will be filing a formal complaint AGAINST the Housing Ombudsman !

Waited 2 years for an abysmally shocking report.
waited two years for an investigation report relating to two complaints ,

I sent an email to the HO 18 months ago asking for confirmation that both my complaints were going to be dealt with, The Ho investigator has failed to investigate the complaints made, has shown bias and a lack of impartiality in favour of my landlord.

In relation to the 2nd complaint has stated that they can not investigate unless the landlord has the chance to " make things right " and has now closed the complaint, odd as the HO guidance states the HO will engage with both parties to find an amicable solution and will only close the complaint if the Landlord's resolution is agreed to by both parties.

I have informed them due to my landlords conduct i will not be agreeing to any proposals put forward by the Landlord and would like them to address the complaint and multiple failures of my landlord to follow any stipulated HO guidance.

I have already experienced a string of untrue statements made by the investigating case officer provided via her team manager in the form of very derogatory condescending emails.

Having already been through the HO process several times, it's clear this organisation is broken and unfit for purpose and needs to be investigated by an independent authority.

What seems to be a new HO approach is the Landlords opportunity to " make things right " at the expense of any thorough investigation clearly put in place to reduce waiting times; however, it detracts from any adequate redress the tenant has, as post investigation and the landlord being held to account " what a joke that is " the Landlord would be required to " make things right " anyway,

It is never going to going to happen, however, the Government should reinstate the legal aid for qualifying housing cases so tenants can really hold their despicable landlords truly to account.

In 2023 September I contacted housing oubusman about a collapse roof that was leeking 2023 they said they will investigate but it take a while as it’s very busy and they asked for and took pictures and videos for evidence in the meantime, at the moment and it took them 2 years to get back to me September 2025 and when they got back to me that took the council side and blamed me for everything that happened and when they council was meant to turn up to appointments about my telecom nothing working and asbestos test they said they called me and turned but they lied about it all they took their side still and all this happening they still took there side and only compensated me £200 which would not cover the cost of damages done to my cooker,fridge and oven.

PLEASE STAY AWAY FROM THEM at all costs they will cause you so much distress if you able to find other resources to get help with your situation please do

If I could give them a 0 I would but can only give them 1 star at lowest

Biased, as are all the ombudsman services. Never representing the complainer adequately. Very polite, two faced investigators who smile at you, whilst defecating up your back. Yes they can do that despite it being considered a physical impossibility. It’s happened to so many of us, hence the reviews.

As expected, The Housing Ombudsman Service are just “controlled opposition”.
They dismiss much of your complaint against your landlord and cherry pick sections of your complaint. In my case they claimed that the condition of the property that I am forced to exist in, is not within their jurisdiction. The Ombudsman touched on a “some” of the anti-social topic from my neighbours but defend the landlord, despite an enormous volume of evidence being provided that prove breaches of tenancy and also law breaking is being allowed to occur. If you happen to have already liaised with a legal representative, in order to sue your landlord, prior to contacting the Housing Ombudsman, they will refuse to even glance at your complaint. The Housing Ombudsman should tell you all you need to know, right there. It was abundantly obvious from the start, that the Housing Ombudsman are entirely slanted towards rogue landlords but it is unfortunately, a necessary step that you must take prior to arranging your tribunal. The Housing Ombudsman are put in place, to protect bad landlords, to discourage and demoralise you from pursuing legal action against your rogue landlord. Classic “damage control” tactics.
Expect to be infuriated by “the system” but continue pushing forward and be sure to document everything. You are documenting everything for the purpose of the tribunal, who are not slanted or bias towards corrupt landlords. Once your tribunal is complete, you can move onto the last step and sue the hell out of your rogue landlord.
You MUST prove to your tribunal that you have jumped through every hoop and given your landlord every opportunity to do the right thing by you. So be happy when “the system” give you undeniable proof of corruption because they are in reality, handing you some VERY powerful ammunition that can be used against them. Don’t be despondent, fight like hell.

It's a complete waste of time, and a really long one as well. Definitely not impartial and your living conditions won't change.

Poor. Please don't waste your time. If you have a serious issue find yourself a good solicitor. This process isn't fair. They side with the landlord probably because they pay them a fee. Corrupt and it needs seriously investigating.

Constant leaks since 2011! 2 HOUSING OMBUDSMAN REPORTS 2011-2024
STILL NO ACTUAL REPAIR!
They don’t do anything to ensure or prove repairs are made then ignore you when you attempt to complain about them⁉️

Reading latest reviews nothing has changed and no one appears to have reviewed HO performance

I would advise anyone not to let these people deal with your housing issues as they will make things 100 times worse than when you contacted them 6 months ago . Your mental health will be a lot worse .