Hotter Shoes Anmeldelser 5 878

My mother ordered a pair of boots. When she tried them on they were too tight across her ankle. She returned them with the original packaging bar a plastic bag. They returned the shoes to her saying they had been worn. They had been tried on for less than a minute indoors and there is no wear or mark on the shoes.

My mum has ordered her shoes from them for years and will never ever use them again. We will investigate if we can escalate this through trading standards.

This is the first time she has ever returned something to them.

For an online company to say they have been worn just by virtue of having tried them on is beyond the pale.

I bought a pair of sandals and paid £4.50 for delivery. They were not great sandals, so as per their returns, I posted them back which I knew would incur a returns fee. I did not realise until querying it with Hotter today that I actually had to contact them to say I was sending them back. Because of that, I was charged the return fee and they also deducted the delivery charge of £4.50 before my refund. I would give them 0 out of 5 for the review if I could. I called and emailed to ask if the refund total was a mistake and they confirmed that it was not a mistake. Hotter need to make their website much more transparent. Maybe I order Hotter shoes from Next in future with free returns.

I am sorry not to have option to attach a picture what their sandals caused me. I am on antibiotics!

Easy order.

My experience was made great by customer service because when I tried two credit cards they were rejected. Rang customer service and gave my order over the phone, no problem. The lady I spoke to was very helpful and polite.


I was delighted to buy a pair of Hotter ‘Flare’ sandals for the first time; they fit well and are much prettier than today’s clumpy styles. However, they have engraved rubber soles, which are dangerous when the wearer makes sudden turns on certain flooring, including carpets.
I’ve alarmingly lost my balance twice on my vinyl kitchen floor as the sandals stick on the surface, and they are heavier to wear than other sandals with smooth composite soles. Although they fit well I became uncomfortably aware of my feet when spending the day wearing them recently.
This drawback is such a shame as I’d have bought another pair in a different colour, but for me they are a waste of money.

I had a pair of hotter shoes brought as a present. They looked lovely but the first time I wore them the rubber soles fell apart. I emailed hotter and told them what had happened but they were not at all interested and I got palmed off . I have purchased a few pairs of there shoes in the past and been happy with them . I didn't want a refund just the shoes replaced but they would not do that so I won't be buying from them again not good customer service.

I sent a complaint to Hotter Shoes regarding a pair which I only wore once or twice. They were kept in the wardrobe in a shoe box. When I went to wear them today I discovered the soles have disintegrated to such an extent they were leaving debris o the floor! The shoes were bought some years ago but their reply was that they are no longer under guarantee so offered no help whatsoever, I just read another review highlighting the very same issue I experienced. This is the last time I will buy Hotter Shoes despite the fact I find them very comfortable. I did not expect the shoes for just disintegrate despite the fact they haven't even been worn!

Despite buying extra wide, their trainers (Chase II) were so narrow I think they'd be narrower than an average non-wide fit. Fine if you're thin footed but anything else and you're not going to find it here. By the way, I wear a wide in M&S and they are fine, just as a comparison. I wasn't very impressed with customer services. they just apologised and said I'd still have to pay to return them - so that's over £7 on postage for a pair of shoes that are essentially not as sold and not fit for purpose. They did tell me that their wide fits are the same on the base as non-wide fitting shoes, but that they are deeper, to allow for your foot to spread out above the base...not for me...not again. Second time I've tried them and same before. Unimpressed.

Purchased shoes online with Hotter but on arrival found that the shoes were scuffed and unfit for purpose. Postage an incredible £4.50 and £2.95 to return so decided to do return via a Hotter Shop, very accommodating but informed me that although the shoes were faulty I would have to ring the Customers Services to get the postage back. I rang on the same day as returned Wednesday 11th June and was assured I would receive the £4.50 and that the returns as yet had not come up on the system. I have had the monies paid for the shoes returned but not the postage. As some previous customers reviews suggest when I follow this up I really felt that the person I spoke to was not apologetic and when I rang today asking why I had still not received it I felt that the tone of the response was again unsupportive. Needless to say I am very disappointed all around both with the state of the shoes purchased and the customer online service hence I will not be purchasing in the future.

Have Hotter stopped fitting soles that disintegrate? I have stopped buying them after this happened several times. They seem to go hard, crack and fall apart. As a previous reviewer stated the shoe repairer has said it is a common fault and due to unsuitable material being used for soles. I previously contacted Hotter but they didn’t want to know.

I have bought hotter shoes for as long as I can remember but no more!
Not only have they changed the fit and sizing, but the postage charges for both the initial delivery and returns is truly excessive. £4.50 to deliver the item, and a whopping £7.55 taken from my refund for the return postage. £12.05 postage in total - definately unimpressed. Goodbye Hotter!
I may be cynical, but my guess is that they make more out of the postage charges than the shoes!

I was particularly impressed by the lady who answered the telephone and who dealt with my order. She spoke clearly and slowly enough that I did not have to ask her to repeat anything. Full marks to her, she is an asset to your company.
The delivery, and information regarding delivery also worked well.

Sizing is terrible and inconsistent.
When you receive the shoes which are the wrong size, you have to pay for the pleasure of returning them!
Whoever is responsible for checking the sizing of the shoes is incompetent and must be replaced.

Paid for next day delivery sent on 3/4 working days .Rang customer services very poor response and poor attitude not really interested

Good quality products and choice of footwear.

Easy to order. Couldn’t get my size down chanced half size up it too big. No bother to return

Shoes are great and the post office delivered on time - thank you.

Bought a pair of walking boots. Total heaven! From the first step they were just perfection. The half sizes are brilliant as I like a bit bigger than my size 5 for walking so I can use thicker socks but very often a 6 is too big. I can thoroughly recommend.

Catalogue arrived in mail - I have never signed up for this store & haven’t agreed to marketing communications. Have they bought personal details from somewhere?