Hotter Shoes Anmeldelser 5 878

I have been buying womens Hotter shoes for my wife for many years. She always buy an extra wide fit with velcro strap fastening. However, recently Hotter have reduced the strap length from 6" to 5". This means that she cannot rely on the strap to stay fastened as it barely reaches across.
She has complained to both the Hotter outlet and factory but can never get a satisfactory explanation as to why they have decided to shorten the strap on an extra wide fitting shoe . It defeats the purpose of having a wide fitting and seems illogical to me. If it's just to save them money then they are ultimately losing out as she will not be buying.

Ordered shoes for £89. I loved the shoes apart from the straps being different lengths on each shoe. I tried to contact hotter but got no reply. I used the return label to return the shoes. They have received them but I’ve now been waiting over 14 days and still not received my refund.
I would have been happy to just change the shoes for a pair with correct straps but now they have lost a customer.
Edit: 9/6/25 after another email quoting consumer rights I have finally received my refund.

I’m always happy with my purchases been ordering shoes, sandals and boots from hotter for many years always comfortable and never wear out.

I visited the Barlborough store on Friday and the lady Karen ordered my rose pink chase 11 trainers which arrived within 24 hours to my door. This was brilliant service. Rachel the manageress is always very efficient. Today my husband visited the shop on his own and was very disappointed with the service. The lady assistant started to serve him but then left him to talk to another customer who had just entered the shop. The conversation was focused on water repellent spray and nubuck cleaner which lasted over ten minutes. My husband ended up walking out because she had neglected serving him so you lost a sale of mens shoes in favour of upselling cleaning products. We will return when Rachel has returned from her holiday.

Hi. I've just been in Hotter's Chesterfield with the intention of buy a pair of Thor 11 GTX walking shoes and walked out because both members of staff were found sleeping on the job.

Should I have been a mystery shopper both members of staff would have been rated a zero.

Come back Rachel all is forgiven ! 🫣

I bought lorenzo sandals . the front straps were so short they wouldn't fasten .The shop told me they were standard and not defective. I took them to a cobbler who lengthened them .Now I can wear them, they make a noise like breaking wind at every step, very embarrassing. I contacted hotter customer services who replied Your comments have been passed on for future reference

Why oh why don’t they realise that wider feet need wider soles and not just a bit of extra material in the upper?

Just bought some Mist GTX extra wide but have had to return them. Why, because the sole of the shoe is way too narrow, seriously narrow, which means the foot spills over the edges and has no support on the outer part of the foot.

There is extra width of fabric on the upper so they aren’t too tight and there’s also plenty of depth to cater for a high instep. I have a very wide foot with the extra problem of a high instep and my instep starts almost immediately after my toes, so getting shoes wide and deep enough is problematic. So these shoes could be perfect if they had made the actual soles wider. But, sadly they haven’t and they are actually narrower than a lot of shoes. So, just be aware before you order.

Bought these Orion trainers in York. As they don't come in wide and I have wide feet and previous shoes in the brand had been a big snug I went up a half size and they have been perfect. Just done a weekend away wearing them all the time without any rubbing and found that the cushioning is excellent

Although I have been happy to live in a pair of extremely wide Hotter boots, I needed summer shoes for an event. The patience I received from the staff at the Hotter shop in Chichester was incredible. A young woman there called Steph kept on looking for more shoes when even the widest shoes were too tight for me. And she found some! I was so happy I felt like dancing and that is exactly what I shall be doing in them next month.

People at Hotter do not seem to understand that if a parcel is not delivered (admitted in writing by EVRI and documented on their systems) it cannot be returned. I have had several promises of a refund but still not received for over £140. Please sort it out Hotter, you should be better than this!

Recently purchased Robyn II Shoes Reference: RBYNZS Colour: Silver. Extremely disappointed in the way these shoes mark so easily. Worn for first time today just walking round town. Have lots of hotter boots & love them. Am so upset as silver polish doesn’t exist..I just assumed they would be a bit hardier than this. P.S am 70+ so it was a gentle walk.

Went to hotter today in trentham s o t .looking for some comfy sandles. Looked around found a few pairs the assistant april came over and got the right sizes for me after trying on a couple of different sizes choose the ones I wanted but out of stock in my colour april checked they were in stock to order so she sorted she had to have help as she hax only been there for three weeks but all sorted and paid for home delivery .april is a very pleasant lady nothing was too much trouble wish her luck in her new job when I got got home we nt on the website the price was £65 I was charged ,£79 so rang the store sue dealt with it she was lovely ran̈g me back later to say the refund had gone through and my sandles have been dispatched .so sn excellent visit and two very nice members of staff xxx

I returned a pair of faulty shoes with a manufacturer’s fault, they offered to replace them. However they no longer make that particular line. I requested a pair nearly identical to them but they requested I pay the price difference. It ws their shoes that were faulty and now I need to pay more to get a pair back!! Very poor customer service! This is to a customer who has purchased a number of shoes from them. I will now be looking elsewhere.

I needed a low cut boot to wear with trousers and also new walking boots, but as I have to wear orthotic insoles, I was concerned they wouldn't fit. Some reviews I read said theirs didn't, and some said theirs did. Delighted to say that mine, ehich are quite large, were fine. Both pairs of boots very comfy and smart (Murmur and Haze GTX). Footwear often rubs my very boney feet, especially ankles and lateral and median borders, but neither of these pairs do that. Very pleased with purchases, especially as they were on sale. Ordering process was easy and they arrived very quickly, well packaged.

I have 12 items of Hotter footwear bought over the last 3 years, so I obviously find them quite good.
But I am heartily sick of the deluge of emails usually telling me to HURRY or DON'T MISS...
I have unsubscribed and hope that cures it.
I see their website doesn't seek customer feedback - a bad sign.

A massive thank you to Scott at the Eastbourne branch for his amazing customer service! Extremely helpful and went the extra mile to ensure everything was perfect! Totally recommend visiting this store.

The Gentleman at the store was very pleasant and helpful , unfortunately I had to send a pair back as I think he ordered the wrong fitting for me , I’m a EE fitting and they sent EEE on both pairs but one pair are lacing so can still keep those on but not the other pair ,

Easy to order … good discount … sizing accurate.. purchased 2 pairs of sandals

Awful website and customer service. Due to error on website same order was placed twice and I was charged twice. I noticed immediately and rang customer service to cancel only to be told I couldn't do this but would have to wait and return the unwanted order and would only get my money refunded once they had received the shoes which could take a couple of weeks. They were positively rude and unhelpful. Company has been taken over by Woolovers - need to get their act together. Despite being a hotter customer for years I will never buy from them again.

'Early access sale' offers are 💯 misleading. I bought Sienna and Modena sandals at a much cheaper price than they are in this scam of a sale! I only know about those two styles because I bought them, for much less. It's most likely happened to other sales items, but I haven't time to trawl through them. Also I bought two purses at a 'bargain' price. Absolutele trash; hard plastic, tiny change compartment, just awful. It's so sad that such a (formerly) reputable company are resorting to dodgy sales tactics and selling cheap rubbish, with the hotter logo on them. It's defiling the previously good name. I have been very happy with hotter shoes in particular for some years now; never looked elsewhere and have found the comfort and fit perfect. Not so now. I'll be looking at other brands in the future.