Hotter Shoes Anmeldelser 5 878

I bought a pair of shoes online suitable for my holiday but needed to change them for another size. Hotter customer service was superb - noted the return of shoes and requested an urgent delivery. Both Hotter and Evri delivery service responded - my shoes ( perfect fit!) arrived a day earlier than my deadline for them. Thank you very much.

The wrong size of shoe was sent but the new size was sent fairly quickly

Kept up to date about delivery
Very pleased with my shoes
Thank you
Mrs
E S Rodda

Shoes were ok but the rubbish spamming mail you get after a purchase is just relentless. I return all mail back to them with a very clear message but still they keep dropping through my letter box! It really was not worth the original purchase to have to try and get them to stop spamming me with junk mail!
Do not buy from them .. DO NOT GIVE ANY DETAILS TO THIS COMPANY. I will be taking this further if I continue to get mail.

We were in Eastbourne with my aunt and she wanted to go to hotter shoes in Eastbourne shopping centre , well my aunt is not the easiest person when it comes to shoes , but the shop assistant Kerry has the patience of a saint , even changing the insole on the left shoe, to a thinner type to help stop my aunts dodgy toenail rubbing. So after a bit of time , a pair was found that my aunt liked and felt comfortable wearing. So again can I thank Kerry and Scott for their assistance and banter ,they made the shopping experience with my aunt a lot of fun

They will send you junk mail forever and there is no way to get them to stop. When phoning their customer service they will deny having any record of you on their system, yet the junk catalogues will never end. They passed my details around all of the companies they own and I receive junk mail from them all.

Don’t even think about ordering from them or any of the companies they own unless you want to spend the rest of your life binning their correspondence

A cretinous level of customer service. Avoid at all costs.

Still receiving unwanted post. Moved house and opted out from all mailing lists but still receiving unwanted catalogues months after removing my address from my account.Don't give your details to this company. You will regret doing so.

Purchased a pair of Gortex trainers and as anyone knows you pay extra as Gortex makes an item waterproof.

These trainers let in water and would not be accepted as faulty as I had worn them, shameful. How do you know it will let in water unless worn? Would not buy again.

What's happened to Hotter shoes? I have bought them for years, but my recent purchases have fallen well below the standard. I've just returned a pair of Rosie Trainers the first l've ever purchased, and they were awful. They were too tight around the toes, they didn't fit properly around the ankle. On one shoe l had a big gap around the foot, this was due to a bulge in the leather. The other shoe still had a gap without the bulge. I've never known such a poor fitting footwear. It will be last time l make a purchase from Hotter, they've lost the plot, and it's too costly having to pay for delivery and then return all because it's no longer possible to go to a store and try them on. Hotter you will not have the pleasure of my custom again!!

I just bought Hotter ankle boots called Foxton. They are comfortable once on but I've never had so much trouble getting a pair of boots on in my life! The zip is way too far forward so you physically cant get your heel in!
Terrible design!

I ordered the coral sandals which cost £63.75. They were a terrible state when I received them, all faded and stitching coming out. I immediately rang and the lady was lovely and said she’d send me a free returns label and after checking them I should get a full refund. I’ve been refunded £56.30! When I rang up they said they’ve taken the postage off which I think is extremely unfair when they were at fault. I said I will not recommend them in the future and definitely won’t be ordering again as I can’t afford to be throwing money away.

Absolutely disgusting customer service in the Canterbury store. Shoes shoved into my fiancée’s chest by a member of staff, whispering while we were present and overall unwelcoming behaviour and attitude. I really hope the directors see this. This happened today 11/9/2025 around 1pm. Disappointing to say the least. We would have bought at least two pairs of shoes/trainers as we were shopping for my father in laws birthday. We took our business elsewhere where it was appreciated.

Disintegrating soles a common problem.
Lovely comfortable uppers, but I have had several hardly used pairs sat in the cupboard and then fall to bits. Sometimes caused embarrassment while out shopping. Today, a pair stuck to the kitchen floor!
Time to sort this out hotter.

Be very careful of their returns policy.
If buying with a discount be even more wary. They deduct outbound and return postage for any return so you will be out of pocket if the product is not suitable.

First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Florida in the past. Once the sandals arrived, the stench from the box was horrific! These shoes were NOT made of leather. And no where on the box or the shoe does it state where they were made. The box is still in the garage because I can't deal with the chemical smell of the shoes. i will NEVER purchase from them again!

Love Hotter shoes always comfortable.im a pensioner so hotter always the right shoes for me.

Good quality, good service. I wear the Mist gtx shoes all the time and am on my feet all day. Very comfortable and hard wearing, and I have had several pairs over the years.

One shoe looked ok.The other had obvious stitching imperfections and the tag attached to the tongue was well off to one side.I saw they were made abroad,I thought Hotter were made in UK.I had bought the shoes discounted and looking at returns policy it didn't seem worth sending them back.Within a few weeks they were £20 less than I'd paid.Have had good shoes from. Hotter in the past but will ask where they are made if I think of buying any again.

I ordered a pair of hotter Marly boots and paid £4.95 postage. They were too tight and l had to return them at a cost of £2.95, total postage £7.90!!
I was not aware that l would have to pay return postage. I had to wait 14days for a refund.