Jolene was absolutely amazing. She got me an early check-in cause we’ve been driving all night. Granted there was nothing she could do on the price even though Priceline gave a lesser amount but becau... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Awful. The AI assistant got my booking date and email wrong and I was left in the situation where I couldn’t get a HUMAN to confirm the reservation while standing at airport 30min prior to shuttle ser... Vis mer
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Eunice, reservationist was nice. However, didn’t explain the $38.88 refund protection plan thoroughly. I must confess that after reading the email of the Hotel Reservation Confirmation I still don’t... Vis mer
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Neal was friendly and professional. He took my information quickly and found what we needed right away, showing great customer service and offering us an easy booking process. At no point did he cause... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktopplysninger
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great spot in Dallas!
Tangela was very kind on the phone and efficient. We were driving, so it was very helpful for the person to know what they are doing. She was very good at her job. We appreciate competence.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Flat out lied to
I was trying to get emergency lodging for my daughter after a delayed flight and dangerous neighborhood where her hostel was located, and the person who answered, when I asked if I was speaking to someone who worked directly for the hotel I called, said yes, when that wasn’t true. He also said the room was available when it wasn’t, so my daughter showed up to the hotel after traveling 24 hours, and wasn’t able to check in. Totally disappointed and will make sure to never use this system again.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kind regards,
Deedee S.
Everything was great for my one night…
Everything was great for my one night stay comfortable bed comfortable sofa bathroom towels, I would like a little bit more bar of soap in the bathroom and a little bit more cups as well to but other than that it was a great fantastic experience. I will be booking again and more to come.
8. mai 2026
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
I spoke to a human
I spoke to a human! I could communicate easily.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
How professional she remained.
The lady was very nice and patient even when I mistook her for a robot and was hollering into the phone because I did not believe she heard/understood me. Felt really bad when I realized she was truly a person, but did not say anything.
She continued to be very pleasant and polite in spite of that…. She did a phenomenal job! And if you can, please apologize for my rudeness and explain I truly thought it was a machine due to intermittent transmission, beeps, and the fact that she continued in the same tone.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Hotel reservations
The service representative was polite and very professional did all she could for me to make sure I was satisfied, I would like to thank her for her service.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
She was so helpful and polite!
She was so helpful and polite!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Can’t understand her
Can’t understand her. Our reservation is for May 26th but we have until June 2nd to cancel with a charge. Per the email. She had my loyalty number but still asked for all my information. Please get people that speak English.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Delightful to speak to a real person…
A relief to speak to a real person who was pleasant, helpful and accurate! A positive experience!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Inability to communicate with whatever…
Inability to communicate with whatever was on the phone.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback. If you have any further questions or concerns, please contact us at Reviews@HotelPlanner.com, we'd love to help!
Kindly,
Melanie P.
Reservation
She was very patient in finalizing my reservation and ensuring I received the best rate .
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Great service
10. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Ms. Jolene very prompt and professional and very helpful.
Ms. Jolene I believe was her name. Very prompt and professional and very helpful and pleasant.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
I told your “service” that if you do…
I told your “service” that if you do not provide me with a daily breakdown of my invoice, I will cancel my reservation. Of course, you’re very lazy and have not complied. So…
15. mai 2026
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! Since your reservation is set to be paid at the hotel, the invoice will be issued directly by the property.
Kind Regards,
Deedee S.
He was wonderful
He was wonderful. Kind and helpful. Much better experience than I just had with a local competitor. Kudos!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
This was the most comprehensive and…
This was the most comprehensive and quick to pivot with human affects AI that I have ever come across.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.