Homing Anmeldelser 

Awful. It was our first day in the algarve yesterday in a beautiful apartment BUT on returning from an evening meal we walked past the apartment next to ours and saw a couple in an awkward clinch shall we say. They saw us as we walked by because the entire front door of the apartments are fully glazed. Every window and doors have remote control blinds.... including the front door, but there was no remote control for it. We felt extremely uncomfortable with this. I messaged homing algarve who were as much use as a chocolate fire guard and rude. 'Sir, just shut it' was their key headline. I messaged to say we want no further contact with these unprofessional waste of timers. I had to take a sheet off the bed to cover the door and slept on the mattress protector. We woke this morning to a message from them saying 'have a good night'. Absolute ignorance from them. It has already put a damper on our first holiday in 5 years and it sickens me to think they are taking money off the owner for absolutely zero help. Pirates. Will never return to algarve again so as to avoid ever having to have anything to do with these pirates again. AVOID AVOID AVOID

Absolutely shocking experience on our trip to Armação de pera. Finally arrived at the location which was a carpark, tried ringing to which a very rude lady answered and said ‘is fifth floor in the big building’ which building?? We still had no idea where and tried ringing numerous times to no answer to eventually get a message saying’ usu can’t help’ Finally managed to follow the very complicated links sent by homing to access the key and when we entered the complex the pool was completely empty. Tried contacting homing again to let them know we won’t be staying at the accommodation with an empty pool in 34° heat. We were lucky enough to find another accommodation at an extra cost to us of £400 Absolutely shocking experience!

We booked these through booking.com. Awful experience would never use again. Arrived at said destination which was a car park! Called them for help to which they wouldn't answer multiple times. Asked passers by for help to be told by one person it wouldn't be here this is a living complex not a holiday one. Finally found out that this was where we were meant to stay. As soon as we entered pool was empty (we arrived in 34 - 36 degree heat). The lady finally started replying to messages after we said we won't be staying here saying she will chase the pool situation but she was rude and had an awful attitude. We ended up there and then booking another place to stay and out of pure luck found a beautiful complex where they were more than happy to help and advise. Don't ever use this for a holiday or mini break.

There was no customer service.

The apartment that we rented in Lisbon was not well equipped and was is a noticeably worse condition than in the photos.

They were unresponsive when I contacted them by email before the trip. We only received confirmation and were able to check in the day before our flight although they had received payment months before the trip.

The internet did not work due to a mistake by the owner. We asked for a partial refund but after saying that they would work on it, they never followed up.

There were also a few other problems.

We will never use them again.

Have only clicked one star so I could get through to write my review. I wouldn't recommend this company at all. I made a booking through booking.com and later had to cancel (free cancellation) half the price of the stay was taken from my account in March and still not refunded. I have contact ted them and now booking.com are also on the case!!

Después de hacer una reserva, intenté en varias ocasiones ponerme en contacto con ellos para modificar la fecha de salida sin éxito.
No me fiaba en absoluto de esta empresa, dadas las opiniones y al final he tenido que cancelar la reserva.
Por supuesto, nada recomendable.... :|

Caloteiros ainda lhes dei a hipótese de pagarem semanalmente, mas nunca o fizeram tive de contactar advogado, ganhei em tribunal mas não pagaram nem aceitaram plano de pagamento, para além disso gastei mais 4500€ para arranjar a casa e repor o que tinham roubado.

Beware of that rogue scammer company. Unfortunately I found out later when it was too late and the forum is full of negative reviews. Well they're right. Unsuspectingly I booked an accommodation through booking.com but they were an intermediary of this toko. After the date was confirmed, she reserved 50% of the travel amount on the credit card without mention. Normally it is 10%, so 1280€ was served. I didn't have that money at the time and I don't want to pay such an amount in advance because you hear often enough that a company goes bankrupt. So I canceled the booking immediately 2 hours after confirmation. So you'd think it's under free cancellation. Not so, because those rats immediately wrote off the amount a day later. After contacting homing, she responded correctly and that they had instructed the financial department to book the money back within 30 calendar days. Well not, I'm already waiting from January 4, 2025 and still not a penny back. Contacted them again in early February and they no longer respond to anything. Then I contacted Booking.com and they have to go through all the procedures step by step. We are now 2 and a half months still no money. I have set Booking.com a deadline until March 25, otherwise I will start claiming back through the credit card provider. Unfortunately, they want you to take all the steps. Dear people really watch out with Homing.Algarve because they are really very unreliable and you really lose your money. A warned person counts for two and unfortunately I didn't do good research either and I'm also the sake of this.

This is an awful, dishonest and very unfriendly booking site. I booked and cancelled a stay in Loulé on the same day with free cancellation via Booking.com. After sending messages and calling Homing (during which they hung up on me) finally Booking.com intervened. Homing paid the amount back after almost 2 months. Never use Homing as they are a scam!

I would give them a zero. 0. But sadly I am not allowed to.
This company should be blocked from holiday home rentals.
They leave a very bad impression on visitors.
.
It's very sad. But they are horrible to people with health and skin problems.

They don't even clean the floor or the bathroom.

Sad
They are an absolute disgrace to tourism.

Ni se les ocurra trabajar con esta empresa. Soy propietaria y arrendaba con ellos, hace 2 meses que no depositan el pago del arrendamiento que estan gestionando. He llamado a 5 telefonos y ninguno contesta. Son unos estafadores.

Terrible Experience - Dishonest Policy

I had an absolutely awful experience with this hotel. I made a reservation with the option for free cancellation, but when I canceled well within the allowed time frame, they refused to refund my money. This is nothing short of dishonesty and false advertising!

The customer service was unhelpful and dismissive, showing no willingness to resolve the issue. I feel scammed and strongly urge others to stay away from this place. If you value transparency and respect for your time and money, do not book here.

I will never recommend this hotel to anyone and will make sure to share my experience on every platform I can. Absolutely disgraceful!

Think twice before booking with them, at least if you are not sure you will make it on the dates you plan for. I made a booking in Sep.24, already for 2025. The conditions were pay 50% advance, and then if I cancel until Jul.25 get the full money back.
Unfortunately my kids will have an activity on the dates I had booked with the Scouts, and I cancelled the reservation on 07.10.24. Today, date I am posting 23.11.24 I am still waiting to be reimbursed on 1.600 euros (the 50%). Normal period to return, acceptable, I would say is 15 days. Initially Homing said they would return in 1 month, which I already though it was strange. Phone call, not answered.
I have booked trough Bookings.com, and now I complained to Bookings.com for the situation that I am facing, as I will not believe in any commitment that Homing will give me. I am waiting solve this, to book on other dates, for 1.5 months.
Is sad that we need to lose time, with companies with such lack of Ethics.

Booked through Airbnb and Homing would not honour booking Eventually Airbnb took action and reimbursed my payment Do not trust Homing, disreputable company who cannot be trusted Airbnb saved the day but dont know why Airbnb would continue to list

Doe het niet!!!!
We wachten al vanaf 5 augustus op ons geld!!! Aangekomen bij het gehuurde appartement in Lissabon, had het appartement geen water. We mochten iets anders huren en zouden ons geld terugkrijgen. Tot op heden nog steeds niet onze €633 terug gekregen.
Oplichters zijn het!

Avoid this company they would not refund my deposit €240 for a cancelled booking as per Homing booking terms. I booked and cancelled the same day. They keep saying refund is due but after 30 days no refund. I have contacted them numerous times for refund. I used booking.com for the transaction which were no help. Why booking.com hosts this fraud company i do not understand. Thanks to revolut for resolving the issue through a dispute resolution. Avoid Avoid Avoid.

This booking is fake site, also booking at Holidu is a companion in this. So also avoid Holidu, they book an apartment for you and pay Homing Portugal. As a result, you don't have coverage and here it has become your problem. Homing and Holidu is the same problem. Please be careful!

Avoid!!! I would never book a property manged by Homing ever again. We booked a property in Quarteria through Booking.com managed by Homing. I made the booking 7months before our travel date and paid a deposit of 449€. When I canceled the booking three months before the trip, I would get the money back. Despite several contacts and promises, no refund came. I contacted booking.com who tried to help. no money. Booking.com paid me instead. All credit to them. Homing seems to have put this in the system to trick guests. Avoid!

They still haven’t issued my refund.
3 weeks have passed and they don’t say a thing about it.

I’ll also report them to ASAE Portugal

Issue of Fraud

Also I experienced fraud by this company. I had to pay an additional deposit for renting an apartment in Portugal for 5 days.
After I would check out, within 7 days they would return my deposit back, that was not the case.
More than a week too late. Booking.com had contacted them, now they tell me that they have bank issues and it will take 15 to 30 days more. That's a bull, they just have cashflow issues.
Well, it's definitely not according what we agreed on, so it's a case of Fraud.
Also Booking.com is collaborating with Fraudulent company Homing...is very bad. That they participating with this, just to earn money, but no protection to their clients.
From now on I won't use Booking.com anymore and won't rent appartements who ask additional deposits. That's how you solve such issues....avoid Homing!