Home Leisure Direct Anmeldelser 

Ordered a signature pool table plus various accessories and upgraded cloth. From placing the order the communication wasn’t great and generally takes a week for a reply to an email which then doesn’t resolve the issue just blames their stock levels, their computer system or other suppliers. Still awaiting cues from an order placed early June when they took full payment. The delivery went well and was very good. (Hopefully the other bits will all be resolved soon) 🤞

I have just finished a 1 day pool coaching session with Ben Flack.

What an amazing experience from start to finish.

Anyone looking to take their game to the next level, speak to HLD and get yourself booked in, you won't regret it.

Many thanks to Ben for his advice, tips and patience throughout the whole day.

Really pleased with my purchase, good quality table and expertly installed. Thanks to Sam for smooth ordering process.

Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.

We dealt with Ben when ordering our kit. Honestly couldn’t meet a nicer guy and of the million questions we asked him, he answered 99% of them on the spot. Any he couldn’t answer were followed up by him within 24h. Honestly, couldn’t be better.

Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.

Great service from start to finish
Pool table ordered, delivered and installed all within 3 weeks
Build quality is exceptional, cloth and cushions topnotch
Thank you Jake and the installation team

Neil and Jo were excellent. Got the table in, beautifully set up and in record time too! All at HLD were excellent in the purchase etc too.

Lovely table, arrived just after a week and the fitters put it up in about 45 minutes nice one guys

I contacted Home Leisure Direct after speaking to a friend who recommended them.
Placed order through sales after speaking to Dan who guided me through the buying/selecting the right pool table for my circumstances.
I was kept up to date with progress and confirmed deliver date.
Table arrived on time delivered by two great guys who installed the table and talked me through some hints and tips on looking after it.The table is a Tournament Pro 7” and it looks great just what I had in mind.
I am delighted with the service I have received and wouldn’t hesitate to use Home Leisure Direct again and indeed recommend them to others.
Well done team and thank you.
Patrick

Just had my pool table delivered and set up all installed on time delivery guys done great job talked me through every thing for care of table just had my first game couldn’t be happier thanks guys

Our experience started with a phone call with a friendly and knowledgeable advisor. We were invited to the showroom to see and try the pool tables. Excellent one to one service during our visit and we left with a much better idea of what we wanted.
We ordered online and had delivery within 2 weeks.
During that period, Callum kept in contact and answered all of our questions. The installation team were very professional.
The table is fantastic. Can’t fault it.
The only niggle is that we had to settle for a cloth that was in stock to get a quick delivery. The colour we actually wanted had a lead time of 8-10 weeks which is not what it says on the website.

Outstanding Service from Callum at Home Leisure Direct
We had an absolutely fantastic experience visiting the Home Leisure Direct showroom, all thanks to the incredible service we received from Callum. From the moment we met him, Callum was nothing short of brilliant.
He was incredibly attentive, supportive, and knowledgeable, offering us genuinely great advice without ever being pushy for an instant sale. He patiently worked through a number of options with us until we were completely settled on our final order, which included both a pool table and an arcade machine.
Callum also excelled in his follow-up. He sent us an email as promised, even arranging for specific pool cloth samples to be sent directly to us. Throughout the waiting period for our delivery, he kept us consistently updated, and he followed up immediately upon the completion of our order to ensure everything was perfect.
We are so grateful for Callum's support and truly appreciate the great experience he provided. He's a credit to Home Leisure Direct!

I've had nothing but a great experience with HLD - from the moment I finally placed the order the communication was excellent, I even made a change after ordering which was handled without any issues. The fitters, Tyrone and Nathan were brilliant - the guys had a challenge when they arrived as the van's tyre was got a puncture but it didn't fluster them at all, table was positioned exactly as requested, they explained everything to me in regards to maintaining the table etc. and I couldn't wait to have a frame or two! 5 star experience.

Shocking customer service. Ordered a new pool table in March 2025. Promised delivery in May. They cocked up the order and promised to rectify it in June. It's now 11 July and we've still not got the pool table we have paid for. Numerous phone calls and false promises later and still no further forward. I cannot speak with a manager or make a verbal complaint and I am told delivery may now be August!!! Do not trust this company. Do not part with your money or waste your time.

Excellent service, including delivery and installation. Reason Apollo is a really great table.

What a great experience from Home Leisure the Pool table was amazing and the lads did a great job fitting it fantastic service

The whole experience with Home Leisure has been amazing from originally visiting their showroom where I was provided a detailed overview of the different tables to delivery and install of my new pool table. The new pool table is simply amazing.

Just bought a pool table from Home Leisure direct, very pleased with the service, even the delivery team couldn't have been more helpful, (Aaron & Neil)
Thank you

Neil and Aaron where very friendly and fitted the pool table very professionally ty for an amazing job 😀 👏