Arcade Geeks Anmeldelser 203

Communication very difficult waited for a delivery 4 times before it finally arrived. Was set up by them but at super speed so can’t recall what’s what. No instructions sent as promised. There was disappointingly some faults loos front panel, when playing joysticks not functioning properly. Joe was great setting it up but there shouldn’t be any faults should not have been delivered if not functioning correctly. Since delivered cannot reach arcade geeks sent messages and email had nothing back no one answering phone in office.

*Worst company I’ve ever dealt with*Avoid*Scammers*Fake Reviews*
Our company spent £9,600 on 6 machines, ordered 23rd of January 2026.
Given delivery timeline of 4-6 weeks.
Once ordered we received zero communication and zero updates, as the delivery date came closer we had to reach out around 30 times via phone and email, 95% of the time we were ignored, 5% of the time we we’re given false promises. “I’ll ring you back” then never do, repeat.
Delivery date came and went, no machines.
No responce in the weeks following delivery date until we got the police involved.
They then gave us a delivery date, no machines arrived, just an email saying they’d been delivered.
They then gave us a second delivery date a week later, where they finally delivered 4/6 machines 29th of march (9 weeks after order, 3 weeks late).
Machines were:
Different spec to what we ordered, no coin mechanisms on them, and faulty where they are just frozen on a screen and cannot be used.
The 2 other machines came 2 weeks later (5 weeks late) and they fitted coin mechanisms on all the machines for us, however these don’t work on 2 of them and the screens are still frozen and the guns don’t connect to the screens.
It’s now 18 weeks from order and 12-14 weeks past the delivery date quoted and we have 1/6 machines working, the other 5 we’ve chased weekly for help with but have received no response on.
As a venue we’ve been unable to use any of the machines which has cost us £000’s in income loss, £9,600 in costs, and £000’s in staff time dealing with the issues that this company has brought upon us.
This is the worst company I’ve ever come across and I would urge anyone reading this to avoid them, we’re now in a position where we’re going to have to make a legal claim against them and start the process all over again with a new company. Don’t believe the positive reviews you read they are fictitious and Joe from Arcade geeks called me himself asking us to remove our review which show’s they’re working on them, I told him that I wouldn’t until we actually have a working product.

Thanks Rod for sorting out a on going issue and re-delivering of my sons Machine at no cost to myself

Had a few hiccups along the way with dpd but arcade geeks sorted everything ! Very happy with the machine and service

Space invaders machine really good.
So many more games on it too.
Partner loves it. The company were really helpful. 10 OUT 10

Recently ordered a machine for my fiancés birthday. He absolutely loved the surprise!! Looks amazing in his man cave. The service and help I received was absolutely amazing from start to finish. Delivery was fast and I knew when to expect my delivery. Perfect gift, would definitely repurchase!! Highly recommend 😄

Very pleased with my experience with Arcade Geeks. Machine was built to a high quality standard. Communication with Arcade Geeks has been top tier. Delivery was prompt and I've been enjoying my new purchase in the man cave. A huge variety of games bringing me back to my childhood.

Will definitely recommend.

Thank you Arcade Geeks!

bought a couple of arcades off these guys and I must say they have been great.... very happy with the products... highly reccomended

The arcade machine and service from Joe and the team was absolutely first class. Would recommend anyone come to these guys

I placed an order and they said it would be 2 weeks, after 4 weeks nothing arrived so i emailed them and they said it would be with me on the Thursday with DPD. Waited in and no delivery, sent them 3 email reminders and didnt get a single reply. Contacted my bank to get a refund, eventually the bank refunded me. Total waste of time, do not bother

Been looking for a arcade machines forever when I came across the guys at Arcade Geeks! The guys couldn't of been more helpful from start to finish Joe and the guys talked me through the whole process even saving me money when picking the options.

I couldn't recommend Arcade Geeks more

Ordered four machines and received nothing. Repeated ignored calls, emails and eventually a month later got an email saying items had been delivered. Refused to provide tracking / delivery confirmation and still nothing received. Avoid at all costs Ive looked at other reviews and this seems to be how they operate - ripping off customers, taking money and delivering nothing!!!!

We purchased an AG Elite 2 Player Arcade Machine (order AG4736) from Arcade Geeks for £1,438.20 as our 9-year-old son’s main Christmas present.

Unfortunately the machine has not worked correctly since delivery. From the first use on Christmas Day the main power switch did not work (the back has to be opened to access a small internal switch among the wiring just to turn it on), many games will not load, and several games ask for coins despite the machine not having a coin slot installed.

Arcade Geeks initially arranged to attend on 18 January to fix the faults, however the appointment was cancelled due to a family emergency which we completely understood. Since then we have made multiple attempts to contact them by phone, email and message to rearrange, but have received no response.

It is now March and the machine has never worked properly, meaning our son has unfortunately not been able to use the arcade machine at all since Christmas Day.

We would simply like this matter resolved and a refund arranged for the faulty machine.

Fantastic
My Retrocade arcade is brilliant, it has so many games.
Absolutely love it

Brilliant machine brought for the hubbys birthday he absolutely loves it would highly recommend

Purchased another machine from these guys... decided to go for the gun machine this time. Came a lot sooner than I thought it would. Dean delivered it and couldn't have been more helpful. Took.it down to my man cave for me and set it all up along with a demo of it. Kids absolutely love the machine... had plenty of fun nights with the lads round playing street fighter brings back great memories!

Excellent service from start to finish, the arcade machine absolutely blew me away, attention to detail is second to none, the games selection is mind blowing, I have been so overwhelmed with the whole experience, I cannot thank arcade geeks enough, especially Joe who helped me through the whole order process, thank you

edited on 17/04/2025 to Reflect Entire Experience
The day after I posted my original 1 Star review I had a call off Joe with an update on the machine I had ordered
Apparently it hadnt been sent out due to them not having the colour trim I had ordered however at no point was I informed of this.
Joe reassured me the machine would be sent out for the next week.
After some back and fore the machine was delivered around 2 weeks after the original date given.
The Arcade machine itself is great and works really well, there were a couple of buttons not working along with the marque light
Initially struggled to get a call with Joe to resolve the issues however Once Joe was engaged in resolving the issues he was great.
End outcome was replacement parts were sent out for the machine which I was happy to fit myself.

Overall Im bumping the review up to 3 Stars as the machine itself and Joe, when you can actually get him engaged, are great.
The customer communication however is a 1 star which is a shame as it seems like this can easily be fixed.

----original Review
I ordered an AG Elite Arcade Machine from this company on 17 January 2026 for my 50th birthday and paid £1,470.16 in full by credit card. I was told in writing on 4 February that delivery would take place on 18 February.

The delivery date came and went with no machine, no dispatch notification, and no explanation. Since then I have sent multiple emails requesting an update and received no response at all. I also tried calling their published phone number, which goes straight to answerphone. I left a message but again received no reply.

I have now had to raise a formal Section 75 dispute with my credit card provider to try to recover my money, which is not something anyone should have to do after paying a company in full.

I understand delays can happen, but completely ignoring a customer after taking payment is unacceptable. I would strongly advise others to be cautious before ordering.

My machine arrived before Christmas and I have to say it’s brought back so many memories.Myself and my friends are having a blast even my kids are playing games they have never even heard off.Idid pay extra for the 15,000 games package and I have to say it is well worth the extra.Ican’t thank you guys enough.

Unfortunately writing this feedback in an attempt to get some form of update on an order placed in November, with no proof of delivery or response via email, website, or phone call despite over a month of chasing.

I will amend feedback once we get a proposed solution. For what is a significant value purchase, which has no evidence of being delivered, and no communication of where it currently is or what the proposed resolution is, I'll have to post a one star review.

The pre-sales and custom design process for the machine was smooth, agile and fairly quick, however it all means nothing if the machine is never delivered, has no proof of delivery (at least not to the correct address), and the customer needs to chase frequently for over month via multiple contact methods with no response. These are not standards that should be set by an organisation selling a premium product.

Look forward to hearing back from you on a resolution.